Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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Consulta las opiniones de los clientes
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... Ver más
La empresa ha respondido
It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... Ver más
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve e... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, Reino Unido
4,9
Excelente
578 opiniones
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I got what I wanted at a good price
I got what I wanted at a good price, served by friendly staff.
13 de junio de 2026
Staff were friendly and helpful and the…
Staff were friendly and helpful and the store had a great selection of cooking utensils and dinnerware
14 de junio de 2026
Staff were approachable and friendly…
Staff were approachable and friendly with a knowledge of products.
14 de junio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de ProCook - Metro Centre
We appreciate your kind words about our staff.
Visited metro centre Gateshead…
Visited metro centre Gateshead assistant was very pleasant and helpful, she was knowledgeable about product
11 de junio de 2026
Gent in store explained the entire pan…
Gent in store explained the entire pan range to me.
10 de junio de 2026
Love going to a Pro Cook shop
Love going to a Pro Cook shop. Lovely items, well displayed, fantastic quality and value. Staff knowledgeable, helpful, professional. Nothing is too much trouble.
10 de junio de 2026
Service
Well Laid out and presentable Store, Most attentive and helpful Staff, and I was able to purchase what I wanted. - A very nice experience.
9 de junio de 2026
Very friendly and helpful staff!
2 de junio de 2026
Freindly service and good selection of…
Freindly service and good selection of quality products. I have a few procook items and good prices for good quality.
1 de junio de 2026
I'll be back!
Staff and service very good. Didn't have everything l was looking for, but they have an extensive range.
1 de junio de 2026
Respuesta de ProCook - Metro Centre
We're happy to hear you found our staff and service very good! We appreciate your feedback on our extensive range.
Nice store, nice staff and great products.
Staff in the Metro Centre store are always very nice, acknowledge you as you go in and ask if any assistance is required, but don’t crowd you. The store is set out nicely and it’s easy to see what’s on offer. At check out we were advised of items that were on offer, on this occasion one of the items I was purchasing was in the offer, so I did add to this with another item I needed and received a third item free of charge. I have used some of the items purchased and am very impressed with the Bundt tin, which did exactly what it said it would and released my cake in full, with no bits stuck to the inside.
29 de mayo de 2026
Very good choice and price was…
Very good choice and price was reasonable. Service by staff was good aswell. Thanks
1 de junio de 2026
Knowledgeable staff.
1 de junio de 2026
Friendly staff a help what we need and…
Friendly staff a help what we need and good service
26 de mayo de 2026
Respuesta de ProCook - Metro Centre
We're glad our staff was friendly and helpful.
We were looking for an omelette pan
We were looking for an omelette pan. The young lady who served us was helpful and knowledgeable. Thank you.
29 de mayo de 2026
Respuesta de ProCook - Metro Centre
We are so glad our team could assist you in finding the perfect omelette pan. Your kind words are truly appreciated!
Respuesta de ProCook - Metro Centre
We really appreciate your kind review.
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