Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... Ver más
La empresa ha respondido
It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... Ver más
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve e... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, Reino Unido
4,9
Excelente
579 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
All the staff were friendly
All the staff were friendly , helpful and knowledgeable
27 de abril de 2026
Respuesta de ProCook - Metro Centre
We appreciate you letting us know our staff was friendly, knowledgeable, and helpful; it means a lot to our team.
Respuesta de ProCook - Metro Centre
We appreciate your positive feedback; we are so happy you enjoyed our great products and that our staff was helpful!
Staff went a step further to help find…
Staff went a step further to help find what we wanted.
Engaging and pleasant throughout, outstanding! The store is inviting and attractive.
21 de abril de 2026
Respuesta de ProCook - Metro Centre
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and the store was inviting.
Respuesta de ProCook - Metro Centre
We appreciate you letting us know our assistant was extremely helpful; it means a lot to our team that you had a positive experience.
Respuesta de ProCook - Metro Centre
We appreciate your positive feedback; we are so happy you enjoyed our great stock, lovely staff, and prices!
Respuesta de ProCook - Metro Centre
We're glad you found our staff helpful and friendly and that you appreciate our nice products and reasonable prices. Thanks for your feedback.
I was looking for a new wok and found…
I was looking for a new wok and found Procook had a good selection of sizes and different materials. I was very happy with my purchase.
17 de abril de 2026
Respuesta de ProCook - Metro Centre
We're happy to hear that you found the wok you were looking for! We appreciate you noting our selection of sizes and materials, and we thank you for your purchase.
Respuesta de ProCook - Metro Centre
We appreciate you letting us know that our store was nice and our staff polite; we are glad you would visit again!
Respuesta de ProCook - Metro Centre
We appreciate you letting us know that you found our staff very helpful and knowledgeable about the product you were looking for!
Good helpful staff.
15 de abril de 2026
Electric salt & pepper grinders
I only bought a pair of electric salt and pepper grinders and the price was reasonable and easily charged and the assistant was very helpful and friendly overall happy with my purchases
15 de abril de 2026
Respuesta de ProCook - Metro Centre
We appreciate you letting us know our service was good and that we had exactly what you wanted; it means a lot to our team.
Helpful friendly staff
1 de abril de 2026
Staff were very helpful we got…
Staff were very helpful we got everything we wanted
30 de marzo de 2026
Respuesta de ProCook - Metro Centre
We appreciate you letting us know our staff was helpful, and you got everything you wanted. It means a lot to our team.
Very helpful and courteous staff
28 de marzo de 2026
Respuesta de ProCook - Metro Centre
We appreciate you letting us know our staff was courteous and helpful; it means a lot to our team.
Always enjoy coming into this shop
Always enjoy coming into this shop! Staff are very nice and knowledgeable - I could fill my whole kitchen with everything in here; always seems to be decent value and nice quality.
25 de marzo de 2026
Respuesta de ProCook - Metro Centre
We're so happy to hear that you enjoy coming into our shop! It's great to know that our staff are very nice and knowledgeable, and that you find decent value and nice quality.
Nakiri Knifes at Metrocentre
Went to the metrocentre store in Newcastle. Staff were friendly and helpful. Had everything you could possibly need for your kitchen. I bought a Nakiri Knife for £14.00 as they were on offer! Such a nice and sharp knife.
25 de marzo de 2026
Young man who served me was very…
Young man who served me was very friendly. Asked if he could help with anything. He gave me information on knives and fork sets of which I bought two packs. Excellent customer service.
24 de marzo de 2026
Respuesta de ProCook - Metro Centre
We're happy to hear that the young man who served you was very friendly and helpful! We appreciate you mentioning his excellent customer service and that you purchased two packs of knives and forks.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.