ProCook - Teesside Opiniones 

796
TrustScore: 5 sobre 5

4,8

Unit 4B, Teesside Shopping Park, TS17 7BW Stockton-On-Tees, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Range of products for induction hobs (and other) from entry level (bottom clad, cheaper) to pro (fully clad, more expensive). Do your research beforehand as the staff don't necessarily know / have ex... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff at Teesside Park Pro Cook were so helpful as I wasn’t sure which pan I wanted. Chose a wedge wood blue cast iron frying pan as I needed it to be oven safe. The pan is heavy but perfect annd wash... Ver más

Valorada con 5 estrellas sobre 5

unfortunately the shop was closing down at Teesside park so didn’t have much stock left. The staff were very pleasant & helpful. Over the years I have bought lots of items from pans to a gadget to o... Ver más

Valorada con 5 estrellas sobre 5

I had an excellent experience in ProCook. I was served by the Manager of the store (I think she was called Sarah) who was incredibly knowledgeable and helpful and we had a good chat! She balance my ne... Ver más


Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito por la empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Información de contacto

  • Unit 4B, Teesside Shopping Park, TS17 7BW, Stockton-On-Tees, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

796 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(796)

25.003 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

An excellent experience

I had an excellent experience in ProCook. I was served by the Manager of the store (I think she was called Sarah) who was incredibly knowledgeable and helpful and we had a good chat! She balance my needs with other customers in the store with politeness to all. I bought some gorgeous knives and a block and some lovely pans. All were in a deal and very good value. I will definitely use Pro Cook in Teesside Park again

11 de abril de 2026
Valorada con 3 estrellas sobre 5

Great products, average customer service

Great products, really nice new range. 3 stars are to provide feedback on the customer service in the Teesside Park Store - I don’t know if it was just a bad day but Alison could have been a great deal more professional, polite and helpful to us and her colleagues. Luckily Dionne sorted us out in the end and was able to provide the deal that was plainly advertised. Gorgeous cookware tho.

11 de abril de 2026
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Respuesta de ProCook - Teesside

We appreciate your feedback and are happy you like our new products. We're sorry that your experience in our store did not meet expectations. We'll address this internally to improve our service. Thank you again for your comments.

Valorada con 5 estrellas sobre 5

Helpful friendly staff

Helpful friendly staff. Thank you

10 de abril de 2026
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Respuesta de ProCook - Teesside

We appreciate your kind words and are so glad our staff was helpful and friendly!

Valorada con 5 estrellas sobre 5

Great bunch of ladies and very helpful…

Great bunch of ladies and very helpful got everything I needed and the bits to go with it

2 de abril de 2026
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Respuesta de ProCook - Teesside

We appreciate you taking the time to leave us this great review! We're so happy to hear that our helpful staff got you everything you needed.

Valorada con 5 estrellas sobre 5

Extremely helpful sales assistant

Extremely helpful sales assistant, helping me choose correct set of pans. I had a few questions, nothing was too much trouble for her. She enquired and answered my questions I needed to know. Staff even checked I was ok to carry all the pans back to my car! How considerate is that. A greeting shop and lovely welcoming and helpful friendly staff. Thank you.

28 de marzo de 2026
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Respuesta de ProCook - Teesside

We're happy to hear the sales assistant was extremely helpful in guiding you to the correct set of pans. It's great to know she answered all your questions and that our staff was so considerate. We appreciate your positive feedback!

Valorada con 5 estrellas sobre 5

Good range of products and helpful

Good range of products and helpful, knowledgeable advice from assistant.

30 de marzo de 2026
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Respuesta de ProCook - Teesside

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our product range and advice.

Valorada con 1 estrellas sobre 5

When paying for my items i apparently…

When paying for my items i apparently paid towards a charity. This was not mentioned to me by the staff. I wasn’t wearing my glasses so I was unaware of the transaction. I noticed on my credit card the next day, believing it was fraudulent- I cancelled my card. Absolutely disgraceful- I should have been advised that I had a choice to make, when paying for my goods. My paper receipt showed just my items so I left the shop totally unaware!

30 de marzo de 2026
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Respuesta de ProCook - Teesside

Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store

Valorada con 5 estrellas sobre 5

Excellent products

Excellent products. Outstanding customer service and knowledgeable, helpful assistants.

28 de marzo de 2026
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Respuesta de ProCook - Teesside

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our excellent products and customer service.

Valorada con 5 estrellas sobre 5

Always a good experience shopping here

Friendly, helpful staff. Good range of products at fair prices. Had exactly what I was looking for - silicone trivet, to replace the previous one which was chewed to pieces by our dog!!

29 de marzo de 2026
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Respuesta de ProCook - Teesside

We're happy to hear that our staff was helpful and friendly! We're also glad you found the perfect replacement trivet at a fair price. Thanks for your positive feedback!

Valorada con 5 estrellas sobre 5

Absolutely amazing service from the…

Absolutely amazing service from the Teesside park store, went above and beyond when didn’t have a 2nd of an item I was looking for to then arrange with another store to hold 1.

The 2 lady’s were amazing just wish I got their names to give them a shout out!

24 de marzo de 2026
Valorada con 5 estrellas sobre 5

The service was informed and attentive…

The service was informed and attentive to my needs, the salesperson was knowledgeable and friendly without being overpowering.

22 de marzo de 2026
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Respuesta de ProCook - Teesside

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our service informed and attentive to your needs.

Valorada con 5 estrellas sobre 5

Top quality store.

Great choice of goods with clear pricing. Staff who know what they're doing and only too happy to help if needed. We have been upgrading our kitchen equipment for a while and find Pro Cook to be our supplier of choice.

24 de marzo de 2026
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Respuesta de ProCook - Teesside

We're delighted you appreciate our great choice of goods and clear pricing. It's wonderful to know our knowledgeable staff are helpful and that we're your supplier of choice for upgrading your kitchen equipment.

Valorada con 5 estrellas sobre 5

Lovely casserole/pan

Lovely casserole/pan which can be used on both the hob and in the oven. Stylish appearance and well coated inside with a non stick surface. Just what I needed at a reasonable price.

21 de marzo de 2026
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Respuesta de ProCook - Teesside

We're so happy to hear you find the casserole/pan lovely and versatile for both hob and oven use! It's great to know you appreciate its stylish appearance and non-stick surface at a reasonable price.

Valorada con 4 estrellas sobre 5

Range of products

Range of products for induction hobs (and other) from entry level (bottom clad, cheaper) to pro (fully clad, more expensive). Do your research beforehand as the staff don't necessarily know / have experience of using induction hobs. Note some may find the some of the (fully clad) pans heavy to use, but alternatives (e.g. cast iron) available.

18 de marzo de 2026
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Respuesta de ProCook - Teesside

We appreciate your feedback. We're glad you found a range of induction hob products. We'll address staff knowledge regarding induction hobs and pan weights. Your comments are valuable as we improve our service.

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