Protyre Autocare - Durham Opiniones 

669
TrustScore: 4.5 sobre 5

4,6

Pit Lane, Newton Hall, DH1 5HH Durham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Ver más

Valorada con 5 estrellas sobre 5

Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... Ver más

Valorada con 5 estrellas sobre 5

Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Pit Lane, Newton Hall, DH1 5HH, Durham, Reino Unido

  • 01913 757444

4,6

Excelente

TrustScore: 4.5 sobre 5

669 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(669)

34.031 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Staff were excellent

Staff were excellent, I arrived on time by appointment, they knew who I was and the tyres which had to be fitted straight away.
The garage was rather busy and so running a little behind time for which the manager apologised.
It wasn't long before my car was taken in, the new tyres fitted and the wheels swapped front to back as I had requested, which was FOC.
All together first class, will use again and I have already recommended Protyre to a friend.

3 de diciembre de 2025
Valorada con 3 estrellas sobre 5

The staff were friendly and helpful but…

The staff were friendly and helpful but had to return vehicle as a part of the repair had to be corrected however it was sorted straight away
labour rates are also higher than other garages but nature of fault limited the distance I could travel and protyre was the closest garage
generally good for tyres exhaust but due to labour rates charge would think twice about using for other major repairs

1 de diciembre de 2025
Logotipo de Protyre Autocare - Durham

Respuesta de Protyre Autocare - Durham

Dear Customer,

Thank you for taking the time to share your feedback. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Fixed the exhaust one week then had a…

Fixed the exhaust one week then had a defect on the mot this week, they changed the brake discs and pads last year, told me this year they needed changing again or it would fail the MOT, only when I raised it did they say it was suddenly under warranty! Not a good experience at all!

31 de octubre de 2025
Logotipo de Protyre Autocare - Durham

Respuesta de Protyre Autocare - Durham

Dear Michael Fox-Watson

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Durham  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Would recommend

Great service took care of when Changing my tyres didn’t scratch or damage my rims. My car key broke while it was at the garage and they replaced it for me free of charge. Over all great experience

5 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Fix the fault on my car

Fix the fault on my car. What more can I ask for. All the staff were
very professional and helpful

27 de octubre de 2025
Logotipo de Protyre Autocare - Durham

Respuesta de Protyre Autocare - Durham

Hello Simon,

We're happy to hear that our team in centre fixed the fault on your car and that you found them professional and helpful. Thank you for your positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Incorrect tyres fitted and poor alignment

Booked in for new tyres and wheel alignment, explained steering wheel would need to be centred before alignment. Collected car and car was pulling more then when dropped off. I returned and offered a refund which after 2 weeks still hasn’t arrived. Called and left a voicemail but still no call back or refund. Incorrect tyres fitted ordered 225/45/18 but upon inspection when getting home have had 215/50/18 fitted again tried to call had to leave voicemail but no call back or refund.

11 de octubre de 2025
Logotipo de Protyre Autocare - Durham

Respuesta de Protyre Autocare - Durham

Dear Mr Gilchrist,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Durham branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

New tyres

Popped in while shopping for 2 new tyres, all sorted in half hour. Friendly guy on reception.

22 de octubre de 2025
Logotipo de Protyre Autocare - Durham

Respuesta de Protyre Autocare - Durham

Hello Shirley​,

We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

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