Booked my old banger in for an MOT, two new tyres and I was expecting to need a new exhaust box. The guys got it through the MOTd despite drive difficulties getting the correct exhaust box. Called m... Ver más
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Booked my old banger in for an MOT, two new tyres and I was expecting to need a new exhaust box. The guys got it through the MOTd despite drive difficulties getting the correct exhaust box. Called m... Ver más
La empresa ha respondido
Had my MOT and annual service done with them. Staff were friendly and were happy to answer questions. Quick and efficient with the service. I actually arrived a little bit earlier than I should an... Ver más
La empresa ha respondido
Darcys of Durham are a great garage. They will try to go the extra mile to help you out. The customer service lead by Simon is exceptional. He explains things clearly and without any condescension- fo... Ver más
La empresa ha respondido
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Ver más
Escrito por la empresa
Escrito por la empresa
Pit Lane, Newton Hall, DH1 5HH, Durham, Reino Unido
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Everything went as promised, very happy. Fitted my car service in the following day.

Respuesta de Protyre Autocare - Durham
Swift to get my car in and sorted for me .thank you.
Quite easy to arrange online
Started working on my car promptly
Completed work quickly
Nice staff and nice warm seating area (on a very cold day)
Staff were excellent, I arrived on time by appointment, they knew who I was and the tyres which had to be fitted straight away.
The garage was rather busy and so running a little behind time for which the manager apologised.
It wasn't long before my car was taken in, the new tyres fitted and the wheels swapped front to back as I had requested, which was FOC.
All together first class, will use again and I have already recommended Protyre to a friend.
Great guys working flat out at this location. They deserve recognition for their hard work and professionalism.
The staff were friendly and helpful but had to return vehicle as a part of the repair had to be corrected however it was sorted straight away
labour rates are also higher than other garages but nature of fault limited the distance I could travel and protyre was the closest garage
generally good for tyres exhaust but due to labour rates charge would think twice about using for other major repairs

Respuesta de Protyre Autocare - Durham
The good advice given after my work was completed
Excellent mot service as ever well recommended
Great staff and excellent customer service.
Very professional from start to finish. Very happy with my new tyres which were fitted , was contacted as soon as job completed, pleased with them
All good bargain winter tyres fitted just in time for our first snow 👍
Fixed the exhaust one week then had a defect on the mot this week, they changed the brake discs and pads last year, told me this year they needed changing again or it would fail the MOT, only when I raised it did they say it was suddenly under warranty! Not a good experience at all!

Respuesta de Protyre Autocare - Durham
Excellent timing, standard of work and advise of costs. Delivered on time.
Great service took care of when Changing my tyres didn’t scratch or damage my rims. My car key broke while it was at the garage and they replaced it for me free of charge. Over all great experience
Fix the fault on my car. What more can I ask for. All the staff were
very professional and helpful

Respuesta de Protyre Autocare - Durham
Booked in for new tyres and wheel alignment, explained steering wheel would need to be centred before alignment. Collected car and car was pulling more then when dropped off. I returned and offered a refund which after 2 weeks still hasn’t arrived. Called and left a voicemail but still no call back or refund. Incorrect tyres fitted ordered 225/45/18 but upon inspection when getting home have had 215/50/18 fitted again tried to call had to leave voicemail but no call back or refund.

Respuesta de Protyre Autocare - Durham
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