The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... Ver más
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
La empresa ha respondido
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... Ver más
Información sobre la empresa
- Tienda de neumáticos
- Tienda de frenos
- Tienda de baterías para automóviles
- Estación de inspección de automóviles
- Servicio de automóvil
- Servicio de alineación de ruedas
Sobre Protyre Autocare - Thetford
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
Unit 4, Telford Way, IP241HU, Thetford, Reino Unido
- 01842 763663
4,6
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good service
14 de noviembre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Jayne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
100% recommended
Every time I have called with a problem, they have fitted me in within the next 2 hours from call. I would highly recommend this company as they go above and beyond.
Thank you Pro tyres
Sharon
3 de diciembre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Mrs Hawes,
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you've had such positive experiences with our service. Thanks again!
Best regards,
Eddie
Customer Care - Protyre
First time visitor, good team effort, honest garage
First time visitor, I did research the company, to see what others have said and my experience was very positive, I pre booked my tyres on line used a discount code, arrived a little behind my time but did phone to advise I was late, my first impression was very professional outfit, met with a warm welcome, they were excellent, pleasant waiting room with drinks available, comfy chairs, it was busy, the team were working hard to get their allotted work done, the manager(I think was Jay) was very friendly, easy to talk to and not at all condescending like you find in these situations, my car was fitted with her new tyres, I opted for free wheel alignment but no hard sell, to make a decision about continuing, and making required adjustments, I felt my tyre fitter ( Steve ) had done a good job, Road tested my car, and it did take some time but from arrival to departure but an honest job done, would recommend
3 de diciembre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great sevice
Arrived unannounced for a battery check and it was checked and replaced straight away
3 de diciembre de 2025
Outstanding service!!…
Greatt all round service..Jason and the team were exceptional and very helpful with everything I needed.
Many thanks!
1 de diciembre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Nicholas,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Sorry to say that the intention was for…
Sorry to say that the intention was for Protyre Autocare to help mend my shock absorber. It turned out to be a potential nightmare due to negligent work.
24 de enero de 2025
Respuesta de Protyre Autocare - Thetford
Dear Don Ibanez,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Efficient and knowledgeable team at…
Efficient and knowledgeable team at Thetford Protyre. They are all so helpful.
18 de noviembre de 2025
Fitted me in at short notice and did…
Fitted me in at short notice and did the job
19 de noviembre de 2025
Respuesta de Protyre Autocare - Thetford
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They have the best customer…
They have the best customer service.Keep up the good work.
19 de noviembre de 2025
Respuesta de Protyre Autocare - Thetford
Dear Charles Stephen,
We appreciate you taking the time to leave us this five-star review.
We're happy to hear you were pleased with our team's service at our Thetford branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Excellent customer service
Excellent customer service, knew what I required, and the job done in good time
17 de noviembre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
No charge for diagnosing something they can’t fix!
I came in to The Garage with what I thought was a slow puncture, but the fitter told me that the rim was cracked and needed to be either welded or replaced. There was no charge for this information and when I got a new rim, the tyre was fitted perfectly.
12 de noviembre de 2025
Fantastic service as usual!
3 de noviembre de 2025
Trusted company!
29 de octubre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
GREAT SERVICE
Used Protyre in Thetford several times now and each time the service is consistent, just what you need when a crisis arises.
Many thanks for the speedy action.
4 de noviembre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Miss Austen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Mot time…
1st time with protyre for mot and silver service. My car passed and service was done ..i found all paper work spot on and the manager updated Me on cost as it proceeded to the silver service. Customer focused 100% at thetford and will be back again as it's local and my recent visit confirms this . A well keeper vechicle saves an owner money and having a good garage to go to leaves a customer peace of mind
7 de noviembre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Christopher,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Used this garage for years ,always very…
Used this garage for years ,always very happy with the service received
29 de octubre de 2025
Respuesta de Protyre Autocare - Thetford
Hello Andy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.