I was lost and they guided me to their outlet. Great customer service from that phone call, welcome on arrival, tea, bit of local tourist info thrown in too Thankyou!
La empresa ha respondido
Localización
Cambiar localizaciónUnit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ Wimborne, Dorset, GB
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Consulta las opiniones de los clientes
Prompt attention knowledgeable Sorry they did not provide any written n results of supplementary checks. Wheel alignment let steering wheel out of centre was corrected for.
Not ideal getting a puncture at 9:30pm on the night before you have to drive to Bristol to catch a holiday flight the next morning! So I ended up at Protyre for 8:30am the following day needing a quic... Ver más
Got caught out with unrepairable tyre whilst away from home, Goggled nearest garage and these guys were closest, and open on a bank holiday. Lucky for us theses guys had correct tyres and brand we n... Ver más
Información sobre la empresa
- Tienda de neumáticos
- Tienda de frenos
- Tienda de baterías para automóviles
- Estación de inspección de automóviles
- Servicio de automóvil
- Servicio de alineación de ruedas
Sobre Protyre Autocare - Wimborne
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ, Wimborne, Dorset, Reino Unido
- 01202 890066
4,6
Excelente
591 opiniones
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Great service
I had an aircon service and was very pleased with the service. Lovely staff who were polite and helpful. You even get free tea/coffee!
8 de julio de 2026
Respuesta de Protyre Autocare - Wimborne
Hello Helen,
We would like to thank you for sharing your feedback regarding the service you received at our Wimborne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Tyre in my car was loosing air fast
Tyre in my car was loosing air fast.
They checked it and fixed it .
All done within half an hour.
1 de julio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Wimborne
Hello Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Puncture repair did not work and wanted…
Puncture repair did not work and wanted to charge again to put it right.
30 de junio de 2026
Respuesta de Protyre Autocare - Wimborne
Dear Mr Andrews,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reception were spot on and very helpful…
Reception were spot on and very helpful tyres were a good price etc . Got my car back to find oily hand prints on the inside of the door on ivory leather and also around the starter button .
Following day while washing my car I found the passenger door had a crease in the top of the A frame which definitely wasn’t there before as I know every mark / blemish on my car .
6 de julio de 2026
Respuesta de Protyre Autocare - Wimborne
Dear Ian Mansell,
Thank you for taking the time to leave your review. We’re pleased to hear that you found our reception team helpful and that you were happy with the tyre pricing. However, we’re very sorry to hear about the condition your vehicle was returned in and your concerns regarding the mark you later found on the passenger door.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you
Best regards,
Eddie
Customer Care - Protyre
Respuesta de Protyre Autocare - Wimborne
Hello Susanna,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt attention, knowledgeable
Prompt attention knowledgeable
Sorry they did not provide any written n
results of supplementary checks.
Wheel alignment let steering wheel out of centre was corrected for.
3 de julio de 2026
I arrived early so the work was done…
I arrived early so the work was done straight away, very efficient team and really nice guy in the office
29 de junio de 2026
Respuesta de Protyre Autocare - Wimborne
Hello Patrick,
We would like to thank you for sharing your feedback regarding the service you received at our Wimborne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I was there for about 30 minutes…
I was there for about 30 minutes waiting for two tyres. In that time yer man on reception dealt with many different types of people. He multi tasked better than any woman I know. Great job. The free coffee was naff, but it was free
24 de junio de 2026
Respuesta de Protyre Autocare - Wimborne
Hello Pat,
We are so glad to hear you had a positive experience with us and appreciate you taking the time to share your feedback. We are happy to hear our in centre team provided great service.
Best regards,
Eddie
Customer Care - Protyre
Excellent service
Excellent service, great personality on counter and knowledgeable. Keep up the good work 🛞🛞🛞
24 de junio de 2026
Respuesta de Protyre Autocare - Wimborne
Hello Paul,
We appreciate you sharing your positive feedback. We are delighted to know our in centre team provided excellent service and knowledge. We look forward to seeing you again!
Best regards,
Eddie
Customer Care - Protyre
Respuesta de Protyre Autocare - Wimborne
Hello Christopher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Wimborne
Hello Mr Dobson,
We appreciate your 5-star review. We are delighted you found our service prompt and courteous.
Best regards,
Eddie
Customer Care - Protyre
Excellent service
15 de junio de 2026
Respuesta de Protyre Autocare - Wimborne
Hello Mr and Mrs McPhail,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Wimborne
Hello Mr Edge,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Wimborne
Hello Lawson,
We are delighted you had such a positive experience with our team in centre. We appreciate your kind words.
Best regards,
Eddie
Customer Care - Protyre
Very polite efficient service would…
Very polite efficient service would recommend
12 de junio de 2026
Respuesta de Protyre Autocare - Wimborne
Hello Lorraine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service without an appointment
Great service without an appointment, puncture repair completed promptly, all good!!
8 de junio de 2026
Respuesta de Protyre Autocare - Wimborne
Hello Chris,
We would like to thank you for sharing your feedback regarding the service you received at our Wimborne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I’ve been going to protyre Wimborne for…
I’ve been going to protyre Wimborne for many years, they are great very helpful, this time I needed 3 new tyres, Andrew was excellent extremely friendly and helpful got it sorted in no time , thankfully 😅
1 de junio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Wimborne
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I am extremely disappointed with the…
I am extremely disappointed with the lack of empathy and professionalism at this branch. Today, I got a puncture in a remote, wooded area. I managed a temporary fix, but the tyre is losing air rapidly. I found this shop on Google and rushed here, arriving at 17:20—a full 10 minutes before their official closing time.
I politely explained my situation and begged them to help me, as I still have a 15-mile drive ahead of me to get home safely. They flatly refused, claiming they were already closed, and told me to come back tomorrow. To make matters worse, they directed me to "another tyre shop just two streets away" that they claimed was still open. I trusted them and went there, only to find it completely closed—something they undoubtedly already knew. They simply lied to get rid of me.
Leaving someone stranded in a vulnerable situation when you still have 10 minutes left on the clock shows a complete lack of basic humanity and customer care. I definitely do not recommend them.
4 de junio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Wimborne
Dear Zsolt Seby,
Thank you for bringing this to our attention following your visit to our Wimborne centre. We are very sorry to hear that you had this experience - this is far from the high standards we would expect of our centres and team members.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
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