Protyre Autocare - Wimborne Opiniones 

591
TrustScore: 4.5 sobre 5

4,6

Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ Wimborne, Dorset, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was lost and they guided me to their outlet. Great customer service from that phone call, welcome on arrival, tea, bit of local tourist info thrown in too Thankyou!

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Prompt attention knowledgeable Sorry they did not provide any written n results of supplementary checks. Wheel alignment let steering wheel out of centre was corrected for.

Valorada con 5 estrellas sobre 5

Not ideal getting a puncture at 9:30pm on the night before you have to drive to Bristol to catch a holiday flight the next morning! So I ended up at Protyre for 8:30am the following day needing a quic... Ver más

Valorada con 5 estrellas sobre 5

Got caught out with unrepairable tyre whilst away from home, Goggled nearest garage and these guys were closest, and open on a bank holiday. Lucky for us theses guys had correct tyres and brand we n... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ, Wimborne, Dorset, Reino Unido

  • 01202 890066

4,6

Excelente

TrustScore: 4.5 sobre 5

591 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(591)

34.873 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor work and gaslighting customers

Tyreland Ferndown

If you are looking for an off-centred steering wheel and gaslighting, then this is the place for you. If you want your wheels aligned correctly, I would steer well clear.

Took my car in for alignment as the steering wheel was off centre. Once the car was handed back, it was immediately obvious that the problem still existed and was actually worse. I drove straight back, expecting them to offer to have a look again. What actually happened was that they gaslit me into thinking there was something wrong with the car and refused to correct the mistake, falsely claiming the car's computer systems made it impossible to centre.

Another, better, local firm has just sorted it in 20 minutes, so it would seem that the car is actually fine.

Absolutely do not recommend this branch, due to both their apparent inability to align wheels correctly, and their appalling attitude towards customers.

13 de mayo de 2026
Opinión espontánea
Logotipo de Protyre Autocare - Wimborne

Respuesta de Protyre Autocare - Wimborne

Dear Graham Vale,

Thank you for taking the time to raise your concerns. We are sorry to hear that you have not had a positive experience.

We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then escalate this with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Wimborne Branch - Atracious

Booked online via Protyre website whilst being recovered found a local branch with stock able to fit next day. Using the main site I expect timings to be updated etc. Booked in for 08:30, surprising for a Bank holiday but at the same time whilst in the situation I was in not going to argue.

When I got there branch didn't open until 9:30. Whomever opened up, drove up in his car like he stole it. Gave sass about the time, said should have checked the branches own website. Which when you look at it they can't even spell Wimborne correctly so that gives me so much confidence.

Then he proceeded to walk up to staff who where waiting in their vehicles and b!tch about people booking in too early! Seriously, do it in private not in front of customers.

General attitude problem and after speaking to a few others it's seemingly a common consensus. Will not use again!

13 de mayo de 2026
Logotipo de Protyre Autocare - Wimborne

Respuesta de Protyre Autocare - Wimborne

Dear Customer,

Thank you for your feedback. We are sorry to hear that your recent visit to our Wimborne branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Absolutely brilliant service

Absolutely brilliant service. Got me out of trouble on a Saturday lunch time.
Cannot fault the service .
Went back Monday morning for the tracking to be done. Like a different car.
Thank you so much .

22 de abril de 2026

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