I was lost and they guided me to their outlet. Great customer service from that phone call, welcome on arrival, tea, bit of local tourist info thrown in too Thankyou!
La empresa ha respondido
Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ Wimborne, Dorset, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I was lost and they guided me to their outlet. Great customer service from that phone call, welcome on arrival, tea, bit of local tourist info thrown in too Thankyou!
La empresa ha respondido
Prompt attention knowledgeable Sorry they did not provide any written n results of supplementary checks. Wheel alignment let steering wheel out of centre was corrected for.
Not ideal getting a puncture at 9:30pm on the night before you have to drive to Bristol to catch a holiday flight the next morning! So I ended up at Protyre for 8:30am the following day needing a quic... Ver más
Got caught out with unrepairable tyre whilst away from home, Goggled nearest garage and these guys were closest, and open on a bank holiday. Lucky for us theses guys had correct tyres and brand we n... Ver más
Escrito por la empresa
Escrito por la empresa
Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ, Wimborne, Dorset, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Incredible service. The staff were welcoming, friendly, eager to help and I could not have asked for more.
All staff very helpful and sorted out the problem with my flat tyre very quickly and replaced it fast with a decent tyre I could afford .Thankyou so much for your speedy service .
Tyreland Ferndown
If you are looking for an off-centred steering wheel and gaslighting, then this is the place for you. If you want your wheels aligned correctly, I would steer well clear.
Took my car in for alignment as the steering wheel was off centre. Once the car was handed back, it was immediately obvious that the problem still existed and was actually worse. I drove straight back, expecting them to offer to have a look again. What actually happened was that they gaslit me into thinking there was something wrong with the car and refused to correct the mistake, falsely claiming the car's computer systems made it impossible to centre.
Another, better, local firm has just sorted it in 20 minutes, so it would seem that the car is actually fine.
Absolutely do not recommend this branch, due to both their apparent inability to align wheels correctly, and their appalling attitude towards customers.

Respuesta de Protyre Autocare - Wimborne
Booked online via Protyre website whilst being recovered found a local branch with stock able to fit next day. Using the main site I expect timings to be updated etc. Booked in for 08:30, surprising for a Bank holiday but at the same time whilst in the situation I was in not going to argue.
When I got there branch didn't open until 9:30. Whomever opened up, drove up in his car like he stole it. Gave sass about the time, said should have checked the branches own website. Which when you look at it they can't even spell Wimborne correctly so that gives me so much confidence.
Then he proceeded to walk up to staff who where waiting in their vehicles and b!tch about people booking in too early! Seriously, do it in private not in front of customers.
General attitude problem and after speaking to a few others it's seemingly a common consensus. Will not use again!

Respuesta de Protyre Autocare - Wimborne
Efficient courteous professional service. Pricing seems very fair. New tyres fitted at agreed time.
Great to find staff that are knowledgeable, keen to assist. Listening to them dealing with other enquiries confirmed this.
Everything was quick and simple with no fuss. A wonderful service.
Helpful friendly staff, checked all tyres and replaced quickly. Nice to have a waiting area too.
Fast service and competitive prices with friendly helpful staff
Absolutely brilliant service. Got me out of trouble on a Saturday lunch time.
Cannot fault the service .
Went back Monday morning for the tracking to be done. Like a different car.
Thank you so much .
Friendly customer service, good prices and coffee whilst the work is being done!
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.