Just received my hire WAV to allow my husband to attend a close friend’s funeral. Daniel M delivered the vehicle. He was courteous, caring and took time to explain and demonstrate the instruments on t... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I’ve had good service from Proximo before and I’m hoping for the best again. The guy that dropped the car to me was fantastic. He was thorough and knowledgeable. He made sure I was comfortable in the... Ver más
La empresa ha respondido
Neville delivered our WAV vehicle for our 30th wedding anniversary weekend celebrations. He was very personable and friendly, and talked me through all the aspects of the vehicle. I hope he had a... Ver más
La empresa ha respondido
Our Motability car with a swivel seat needed repairs after a minor accident. The WAV provided enabled my wife to attend an important physiotherapy session at a clinic 30 miles away. This journey woul... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Escrito por la empresa
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Información de contacto
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Reino Unido
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Excelente
5 mil opiniones
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Colin was friendly and professional
Colin was friendly and professional. He certainly made the experience very easy and trouble free. He is a credit as a face of the company.
14 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Andy,
Thank you for your wonderful review. We're pleased Colin made your experience easy and stress-free. We'll be sure to share your feedback with him.
Kind regards,
Will
Customer Experience
Eleanor was amazing
Eleanor was amazing, went through everything with me and really made the process as easy as possible.
14 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Kerry,
Thank you for your 5-star review. We're delighted to hear Eleanor made the process easy for you. We'll be sure to pass on your kind comments.
Kind regards,
Will
Customer Experience
Excellent customer service
I would like to thank Colin for the delivery of my replacement car.
I was really impressed by his kindness, knowledge and professionalism.
He came on time and took time to answer any questions I had.
I'm really grateful and thank you for the excellent service.
13 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Morning,
Thank you for your 5-star review. We're so pleased Colin provided such kind, professional and knowledgeable service. We'll make sure your lovely feedback is shared with him.
Kind regards,
Will
Customer Experience
Proximo communicated well
Proximo communicated well. Hire car was in great condition and Chris Conroy who dropped it off was pleasant and explained features and wheelchair adaptations well. Neville collected the hire car. He phoned me beforehand and was polite and friendly
14 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Sian,
Thank you for your wonderful review! We're pleased to hear you were happy with the communication, the condition of your hire vehicle, and the service provided by Chris and Neville. We'll be sure to pass your kind words on to them both.
Kind regards,
Will
Customer Experience
Vehicle delivered by Neville he was…
Vehicle delivered by Neville he was helpfull and polite.
14 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi William,
Thank you for your 5-star review! It's great to hear Neville provided such helpful and polite service. We'll make sure your kind comments are shared with him. We really appreciate your feedback.
Kind regards,
Will
Customer Experience
Great communication
Great communication, pick up of hire car as promised. Polite and friendly staff on phone arranging collection and Paul Edney who checked the vehicle when collecting was polite and professional.
5 star service!
13 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Tracey,
Thank you for your fantastic 5-star review! We're delighted to hear you were happy with our communication and that everything went as promised. We'll be sure to pass your kind feedback on to Paul and the team.
Kind regards,
Will
Customer Experience
Amazing is one word I would use very…
Amazing is one word I would use very professional is another Dawn Joyner who delivered my hire car she was great she made sure everything was done to my needs and Danni who came with her was so friendly and Simon Huxley took the time to explain everything over the phone a great company
13 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Shirley,
Thank you so much for your fantastic review! We're delighted to hear that Dawn, Danni and Simon all made such a positive impression and took the time to ensure everything was handled professionally and with care. We'll be sure to pass your kind words on to them — they'll really appreciate the recognition.
We're especially grateful that your review also happens to be our 5,000th Trustpilot review. Reaching this milestone makes your feedback even more special, and we're thrilled that it reflects the level of service we strive to provide every day.
Kind regards,
Will
Customer Experience
Proxima service was excellent- thanks…
Proxima service was excellent- thanks for being so quick and and helpful on sourcing a suitable replacement vehicle
13 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Laura,
Thank you for your kind review! We're delighted to hear you were pleased with our service and that we could source a suitable replacement vehicle quickly.
Kind regards,
Will
Customer Experience
Excellent service well priced lovely
Excellent service well priced lovely people to deal with Dawn joyner who collected the vehicle was a lovely lady explained everything was very thorough when hiring the vehicle the lady I spoke to was very helpful in getting the right vehicle would definitely highly recommend s.shutt
4 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Stephen,
Thank you for your fantastic review! We're delighted to hear you received excellent service throughout your hire. We'll be sure to pass your kind words on to Dawn and the team. We really appreciate your recommendation!
Kind regards,
Will
Customer Experience
Des dropped the car off he was pleasant and the car was clean and ready to go.
Des dropped the car off he was pleasant aa
13 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Brian,
Thank you for your 5-star review! We're delighted to hear Des provided a pleasant handover and that your hire car was clean and ready to go. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
this company is fantastic went above…
this company is fantastic went above and beyond service is quality Dawn joyner was fantastic explained everything about the hire vehicle staff so friendly talked you through the process can't fault the service
9 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Mathew,
Thank you for your fantastic review! We're thrilled to hear Dawn provided such excellent service and made the whole process easy to understand. We'll be sure to let her know.
Kind regards,
Will
Customer Experience
Motability hire Van (WAV)…
Had my Motability hire Van (WAV) dropped off by the driver Rob Mcdonall. Arrived on time and was very friendly. Took use through on how everything worked as seatbelts were different to what I’m used to. Very helpful. Thanks Rob
I’ve put one less star due to the Van having a really bad wheel alignment (pulls loads right and crooked steering wheel), and would have thought this would have been fixed before it’s hired out again.
10 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Dom,
Thank you for your feedback. We're pleased to hear Rob provided a friendly and helpful handover.
We also appreciate you highlighting the wheel alignment issue and will ensure this is looked into.
Kind regards,
Will
Customer Experience
Good service and delivery
Daniel Molinas delivered my hire car on Friday. He came at the time I was quoted. He is an extremely nice friendly man. He took a lot of time in making sure I was familiar with the car before it was signed over to me as it is a bigger car than mine..The handover went very smoothly.
9 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Mary,
Thank you for your wonderful review. We're delighted Daniel made the handover smooth and took the time to ensure you felt confident with your hire vehicle. We'll pass on your thanks.
Kind regards,
Will
Customer Experience
Dawn has been today
Dawn has been today. Felt for this poir lady working in heat
10 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Lyn,
Thank you for your lovely feedback. We're so pleased Dawn looked after you, and we'll make sure she receives your kind comments.
Kind regards,
Will
Customer Experience
Chris convoy was very quick and helpful…
Chris convoy was very quick and helpful when picking up a hire car.
9 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Angela,
Thank you for your review! We're delighted to hear Chris provided such quick and helpful service. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Great service hassle free collection…
Great service hassle free collection from Assad
9 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Katie,
Thank you for your 5-star review! We're so pleased to hear you had a hassle-free experience. We'll be sure to pass your kind words on to Assad.
Kind regards,
Will
Customer Experience
Assad I found the hand over excellent …
Assad I found the hand over excellent and ran through all I needed to know.
9 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Barrie,
Thank you for your lovely 5-star review! We're so pleased to hear that Assad provided an excellent handover and took the time to explain everything you needed to know. We'll be sure to pass on your kind feedback to him.
Kind regards,
Will
Customer Experience
I hadn't come across the organisation…
I hadn't come across the organisation before as last time, this is another firm, sent a car out without hand controls, steering balls etc.
It was quite refreshing and a surprise to hear the words of, "What adaptations do you need?".
The whole experience was absolutely xcellent and now I know that your company does private bookings is the cherry on top of the cake.
Keep It up!!!
The delivery driver were excellent, caring, talking to me and not the person behind me,
In a word, "Fantastic guse!!"
Also, that the car was clean and in good order.
The Telephone support staff absolutely brilliant, caring and matched my speed in returning answered to my questions (I'm a Psychotherapist, and called mirroring. It's very hard to do but they excelled in it).
I Tank you and the drivers, stunning service all round
Especially the wonderful delivery drivers Viredra and Neville two really nice guys, they deserve an award or a salary upgrade. 👍👍👍👍
9 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Stuart,
Thank you so much for your wonderful review and for taking the time to share your experience. We're thrilled to hear that our team provided the adaptations you needed and delivered such caring, attentive service throughout. Your kind words about our telephone team, as well as Viredra and Neville, mean a great deal, and we'll be sure to share your feedback with them.
Kind regards,
Will
Customer Experience
Very quick delivery for an adapted…
Very quick delivery for an adapted vehicle to be delivered and josh the driver from Coventry was very good
9 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Debbie,
Thank you for your fantastic 5-star review! We're delighted to hear your adapted vehicle was delivered so quickly and that Josh provided such excellent service. We'll be sure to pass your kind words on to him.
Kind regards,
Will
Customer Experience
Proximo car handover
Smooth handover good explanation and test drive
8 de julio de 2026
Opinión espontánea
Respuesta de Proximo Group
Hi Caroline,
Thank you for your 5-star review! We're delighted to hear you had a smooth handover and that everything was clearly explained.
Kind regards,
Will
Customer Experience
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