Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was on Holiday in Bournemouth Area and popped into your Poole Branch for a Browse,after seeing a Pride Jazzy Assist and trying in the shop,i Purchased and collected same Day I am very Happy I stepp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I hired one of your scooters for Monkey World yesterday and it made all the difference to my day. From my initial enquiry, my phone call to book last week and the delivery of the scooter has bee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Polite helpful and knowledgeable and I found this company wants and cares for their customer even on the first visit or following ones. HIGHLY RECOMMENDED

Valorada con 5 estrellas sobre 5

We would like to thank Rikkie and his staff at Rapid Mobility Poole shop for their kind attention. With their help and understanding, we decided to buy a new scooter with independent suspension, whic... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Escrito por la empresa

We are a shop and mobile service based in Weymouth and working across Dorset. As a collective we have worked hard within all areas of the mobility industry. With over 10 years experience we decided to bring the best expertise together to create this fresh and accessible company. We pride ourselves on being completely reliable and rapid!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(116)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

We highly recommend

We highly recommend, very supportive from the first call, to finding the right wheelchair for my husband following a nasty fall in our garden.

5 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Company to deal with

I have been dealing with Rapid Mobility, in Poole, for a while, now. The service, that I have received, has always been excellent. Owing to the dreadful state of Poole pavements, my last mobility scooter suffered a sub-frame breakage. Ricky and the team, sorted things out and found me a very substantial machine that should deal with the diabolical pavements and potholes. The team are always there whenever I want their assistance.
I would never go elsewhere for my next machine, but shouldn't need to for many years.
Highly recommended. Five stars is not enough.

6 de junio de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Vivian,

Great to hear from you! Thank you so much for your fantastic review. They’re always greatly appreciated. It’s always good to see and hear from yourself. I’ll be sure to pass this onto the Poole team as they’ll be overjoyed with the kind words.

Hopefully, we will see you soon!

Kindest regards,

Rapid Mobility Team

Valorada con 5 estrellas sobre 5

We had great service today from Rapid…

We had great service today from Rapid Mobility. We were helped from the car park to the shop with a borrowed wheelchair to save Mum trying to walk. Our salesman was caring, cheerful and picked out the right type of wheelchair to suit our needs; sturdy, lightweight, comfortable and easy to lift and put into our small car. On the way home we tried it out at our local shops and mum was really pleased with it. Thank you for an all round excellent buying experience. Keith, Jacqui and Ruth

18 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service!

Amazing service! I work for a hotel in Bournemouth and Ricky came out to help one of our guests who had a problem with their own mobility scooter. Ricky was immediately able to diagnose and fix the problem at an incredibly reasonable price. We recommend Rapid Mobility to all of our guests and they have never once let us down. Well done to the whole team! And thank you.

11 de junio de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Lyn,

Thank you so much for your fantastic review of Rapid Mobility Limited and Rikki. We’re always very pleased to hear that we have done the job right. Please do not hesitate to contact us in future if you require any further assistance.

Kindest Regards


Rapid Mobility Team

Valorada con 5 estrellas sobre 5

Brilliant service

Booked a mobility scooter from this company in Poole from our home in Wiltshire. Great service from Warren and his team who really looked after us. Walked out with us to make sure everything was fine - which it was! Highly recommend.

10 de junio de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Ali,

It was a pleasure to meet you both today, thank you for your patience. Reviews are truly cherished by myself and the team and this one is lovely, so thank you for that!

If you need anything in future, please do not hesitate to contact us!

Kindest Regards

Warren and the Rapid Mobility Team!

Valorada con 5 estrellas sobre 5

My mum brought a riser recliner chair…

My mum brought a riser recliner chair from them and they graciously delivered the next day for her the guys that deliver rikki and the other gentleman who's name I cant remember from the store in poole fantastic service

25 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mobility scooter hire

We hired a small transportable mobility scooter from the Weymouth shop and had it for 5 weeks.
We were shown exactly the right scooter for us and test-drove it in the car park. Just the job. Kind, helpful and knowledgeable staff and also a very good price.
Very happy customer, thank you.

20 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We all know the concerns and anxiety…

We all know the concerns and anxiety when our only mode of transport a mobility scooter requires attention. Rapid response dealt with the problem in a professional and polite manner. I will recommend to neighbours and friends. Many thanks les.

26 de abril de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Les,

Thanks so much for your fantastic review. We truly cherish all the kind comments towards our company. Your message will be passed onto the team. If you need anything in future please do not hesitate to contact us.

Kindest Regards

Rapid Mobility Ltd

Valorada con 5 estrellas sobre 5

Thanks to Rikki& Anita for advice on…

Thanks to Rikki& Anita for advice on the right scooter for Malcolm. Very informative and great customer service. Made a big difference to getting around Poole . Truly thankful for all the help.

6 de abril de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Karen,

Thank you for your lovely review, the team in Poole will be overjoyed to know that they’ve received another lovely review! We’ll pass on the message. Please do not hesitate to contact us if you need assistance or advice in future.

Kindest Regards

Rapid Mobility Team

Valorada con 5 estrellas sobre 5

Great people

Such nice people Very caring.
Explained the product well
Very understanding
Thank you

2 de abril de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Jenny,

Thank you so much for your lovely review. I will pass the message onto the team, who will be overjoyed to hear that you’re happy. If you need anything in the future, please do not hesitate to contact us.

Take Care

Rapid Mobility Team

Valorada con 5 estrellas sobre 5

Excellant service

Helpful, Friendly, knowledgeable, and sooo patient having to deal with a female who just couldn't make up her mind !! I could not recommend Poole Rapid Mobility high enough. Rikki, you are an excellent salesman, you could not have helped us more. We look forward to receiving our order.
Chris Collier

22 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb!

Ricky was amazing!
After a skiing injury to my knee in the new year I knew I'd need some help as on crutches and wearing a knee brace for months and not being able to drive. I decided to hire a mobility scooter which allowed me to walk the dog, have some independence and get to a local shop.
What a life saver it has been. A great little scooter, reliable and good quality.
Thank you again!
Michelle

25 de marzo de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Michelle,

Thank you so much for your great review of Rikki and Our Company. It truly warms our hearts to know that we’re doing the job right. Rikki is and will always be one of our shining lights in the company. I will pass on the message to him for you. You know where we are if you need us.

Kindest Regards

The Rapid Mobility Team

Valorada con 5 estrellas sobre 5

After sales service second to none.

I cannot praise Ricky enough for the help and guidance shown when we went into his Poole shop to buy our first ever mobile scooter. He explained everything from A to Z, let my husband have it for a test run and then delivered it the same day.
Most importantly the after sales service is second to none.

27 de febrero de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Rhidian,

Thank you so much for your fantastic review, we will certainly pass it on to Rikki who will be overjoyed to see the wonderful comments that you have made towards him. We are very proud to have him as a member of our team. He has always pride himself on keeping our company values as high as possible and keeping to people’s expectations.

Kindest Regards


Rapid Mobility Team

Valorada con 5 estrellas sobre 5

Headrest adjustment on Pride Quantum

Called into rapid mobility whilst visiting Poole on the off chance they would be able the adjust the head rest on my power chair.
I have MS and the difference its made is.amazing.
Such a lovely, helpful gentleman.
Thank you.
Definitely recommend to anyone.
Polite, helpful and kind.

27 de enero de 2024
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Hi Claire,

Thank you for your superb review, we truly appreciate all reviews are coming in especially lovely ones like this. We have passed it onto the Poole team so that they can enjoy their weekend knowing that they’ve helped another person.

You know where we are if you need us in future. Take care!

Rapid Mobility Team

Valorada con 5 estrellas sobre 5

Fantastic company

Ricky and Warren can not fault them at all, such amazing company. I am in a wheelchair , and unfortunately my husband broke his back . Ricky has helped me all the way . Constant conversations letting me know what was happening .. They both have done something amazing I am 54 years old and now in a wheelchair , They both have understood and helped me through , My hubby is overwhelmed with his Scooter so , he can now get out and about . There are people out there , that are kind . They have restored my faith that special people out there do want to help. Grateful , really doesn’t cut my thank you ..

22 de diciembre de 2023
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Donna, you are most welcome. We hope you have a very Merry Christmas and a Happy New Year! You know where we are always. Thank you for your kind words, they have put a happy end to a hard year. Take care, Warren, Rikki and the Rapid Mobility Team Xx

Valorada con 5 estrellas sobre 5

Incredible service

Incredible service! Don't even bother looking at other companies if you want friendly, professional and reliable customer service! Thanks for all you've done! 5*

23 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 Star Customer Service

Rapid has been an invaluable member of Surewise Mobility Scooter Insurance's authorized repair network for several years. I am truly grateful to the dedicated staff whose service to our customers has consistently exceeded expectations. Whether it's replacing scooters, ensuring seamless deliveries, or conducting multiple repairs, the level of professionalism and expertise demonstrated by Rapid has been outstanding.
The feedback from our customers speaks volumes about the exceptional service provided by Rapid. Their commitment to excellence has not only met but surpassed our highest standards. On behalf of Surewise and our claims team, I extend a heartfelt thank you to Rapid for their unwavering dedication and contribution to our success. We look forward to continuing this successful partnership for years to come.

9 de noviembre de 2023
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Thank you Stuart for your amazing review, we truly enjoy being in partnership with yourselves and also look forward to a bright and prosperous future, providing the best service in the UK in both The Mobility and insurance world

Valorada con 5 estrellas sobre 5

Great service all round

Decided to try a different mobility Hire Co. this year as not impressed with a previous Co. I can’t fault Rapid Mobility at all from the initial call to enquire to the pick up. We needed 3 mobility scooters for 5 days. Told this would be no trouble. These were also at a good price. Delivered exactly as agreed. They have very friendly staff with great communication skills. The scooters themselves were in an excellent condition and drove really well. For me and my elderly parents they made our holiday. It meant we could get around Weymouth and enjoy our time out. I will ge using this co. again next year and can fully recommend.

16 de octubre de 2023
Opinión espontánea
Logotipo de Rapid Mobility Ltd

Respuesta de Rapid Mobility Ltd

Wow! Thank you so much for one of the loveliest reviews we’ve received in a long time. Truly heartfelt and thought out. You know where we are for next time. Thanks again for the superb review!

Kindest Regards

Rapid Mobility Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más