Spa very clean and good facilities. Restaurant a nice space at side for spa customers to enjoy . Gluten free afternoon tea was ok but only plain ham and cream cheese and cucumber sandwiches - two of... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute... Ver más
La empresa ha respondido
Red letter days were very good at looking into my difficuies at find an alternative experience on line. Once I chatted with sidieka who very kindly helped me find an alternative experience which I'm... Ver más
La empresa ha respondido
We had an afternoon tea at the spinnaker tower Portsmouth. We travelled to attend last week only to find after 4 hours of trying to validate the voucher that it was no longer available. We couldn't... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de regalos
- también en la categoría
- Agencia de entretenimientos
Escrito por la empresa
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Escrito por la empresa
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Información de contacto
Red Letter Days Official Trustpilot
3,7
Medio
26 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
My son had a fantastic day thank you
My son had a fantastic day thank you . The staff were great.
3 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback. We’re delighted to hear that your son had such a fantastic day and that the staff helped make the experience enjoyable. We really appreciate you sharing your positive experience.
-Eddie
Very knowledgable guide
Very knowledgable guide, entertaining, very sociable group of people. Obviously take their job seriously and birds were well cared for.
2 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your great feedback Kirsty. We’re delighted to hear that you enjoyed the experience and found the guide knowledgeable and entertaining. It’s also wonderful to know that you appreciated the friendly atmosphere, and we hope you have many more enjoyable experiences in the future.
-Eddie
Couldn’t use it at the Creams…
Couldn’t use it at the Creams restaurant,real disappointment for my grandson
Won’t be using this website again
25 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for taking the time to leave your review Gillian. We’re sorry to hear that you were unable to use your voucher at Creams and understand how disappointing this must have been, particularly as it was intended for your grandson.
We’d appreciate the opportunity to look into what happened and see how we may be able to assist. Please contact our dedicated Customer Service team at trustpilot@redletterdays.co.uk with your voucher details so we can investigate this further.
We apologise for the disappointment caused and hope to hear from you.
-Eddie
Very helpful customer support was great!
Very helpful customer support was great!
5 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your lovely review John. We’re delighted to hear that you found our Customer Service team so helpful and were pleased with the support you received. We really appreciate your feedback and hope to assist you again in the future.
-Eddie
Complete nightmare.
We booked pre theatre dinning/ show. A few days before the date we had a tel.call from the eating venue saying it had ceased trading. It is now sorted but it was a complete nightmare. Talk about a Bad Day at the Office. It took all the pleasure away but the show Mamma Mia was really good.
24 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback. We’re sorry to hear about the last-minute disruption to your pre-theatre dining arrangements. We understand how stressful and disappointing it must have been to find out just days before your booking that the venue had ceased trading.
We’re pleased that the situation was eventually resolved and that you enjoyed Mamma Mia, but we appreciate that the experience took away from what should have been an enjoyable occasion.
-Emily
Respuesta de Red Letter Days
Thank you for your review Margaret! We’re pleased to hear that your voucher has arrived and hope you enjoy your experience when the time comes.
-Emily
Absolute nightmare of a company
Absolute nightmare of a company. Bought a dinner and theatre for two as a gift. Code doesn’t work. No bookable options. Waiting for hours on online chat help. A year later and still not booked. I’m not giving up as I’m pretty certain this is a deliberate model. Never again!
18 de septiembre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced trying to book your dinner and theatre experience. We understand how frustrating it must be to have been waiting so long to arrange your experience and to have encountered issues with the code and availability.
We’d like the opportunity to look into this and see if we can help resolve the situation. Please contact us at trustpilot@redletterdays.co.uk, quoting your Trustpilot review, and we’ll be happy to investigate further.
-Emily
The experience was quality .
⁹The experience was quality .
Red letter days changed our location . Meaning instead of a hours trip it was 2.5 hours away.
To start had 3locations wen purchased but when I needed to book it there was only 2 and the location was still in the description but was unable to select .
Red letter days wouldn't take any responsibility .
The location that was deleted was then uploaded at a higher price but Red letter days wouldn't swap it even tho it was no fault of our own .
We was menna jump out of plane from wiltshire which was close to us but had to jump from Peterborough. Was a quality experience but would go direct nect time not through Red letter costumer service from red letter we recieved was awful
I would def recommend peterborough to do your sky dive from. Friendly staff and a pleasure to be around . Brillaint communication and very helpful 👌 👏
25 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your feedback. We’re sorry to hear about the frustration caused by the change in location and the difficulties you experienced when trying to book your skydive. We understand how disappointing it must have been to face a significantly longer journey and feel that we didn’t take responsibility for the situation.
We’re pleased to hear that you enjoyed the experience itself and received great service from the Peterborough team.
Thank you for sharing your feedback.
-Emily
asked for appointment at Nottingham…
asked for appointment at Nottingham Steam Train Driving Experience because of distance to travel gave dates and times asked for available appointments email reply opening times and days open. answer phone when phoned every time Paid to extend voucher for another year still same trouble to extend voucher second time £20.00 so gave up Product Code 11825457 Voucher Code 4030226448635906 Not Redeemed Would not recommend At All
29 de octubre de 2025
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your feedback Alan. We’re sorry to hear about the difficulties you experienced when trying to arrange your Nottingham Steam Train Driving Experience. We understand how frustrating it must have been to provide dates and times, only to be unable to secure an appointment, even after extending your voucher.
We’d like the opportunity to look into this further and see if we can help. Please contact us at trustpilot@redletterdays.co.uk, quoting your Trustpilot review and voucher details.
Thank you for taking the time to share your feedback.
-Emily
There was an issue regarding redeeming…
There was an issue regarding redeeming the voucher and it expiring which was resolved very easily.
5 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your feedback, Kerry! We’re pleased to hear that, although there was an issue with redeeming your voucher and its expiry, it was resolved quickly and easily. -Maddie
Twickenham History
Fascinating to hear about and see the history of the development of Rugby and the part played by Twickenham.
24 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback, Pete! We’re delighted to hear you enjoyed your experience. -Maddie
The speed at which the beautifully…
The speed at which the beautifully presented gift arrived I’m very pleased and impressed.
1 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that your gift arrived so quickly and that you were pleased with the service. -Maddie
Easy to book even only two days before
Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute tour, good cafe for lunch, museum to wander around afterwards to finish a good day out.
24 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your fantastic review, Martin! We’re delighted to hear that booking was so easy, even at short notice, and that you enjoyed the tour. -Maddie
Unresolved issue
The agent provided the incorrect voucher, did not resolve my query.
5 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for sharing your feedback, Richard. We’re sorry to hear about your experience and apologise that you were provided with the incorrect voucher and that your query wasn’t resolved.
We understand how frustrating this must have been, and we’d appreciate the opportunity to look into what happened and help put things right. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate further. - Maddie
Avoid these vouchers
I was unable to upgrade my seats in a theatre as the website refreshed and reverted to original offering. I didn’t notice until the tickets came through. I realised it was my error but it took well over a dozen emails and over a month to resolve. I felt that each customer service agent didn’t read previous replies and was given conflicting information from different agents too. I ending feeling that their ‘customer service’ aim is to make contact so difficult that you give up and don’t actually use your voucher. I would not recommend.
2 de octubre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback, Jules. We understand how disappointing it must have been to spend over a month trying to resolve the matter, particularly after receiving information and having to contact us repeatedly. This is certainly not the level of customer service we aim to provide.
We’d really appreciate the opportunity to look into this further. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate what happened. -Maddie
Great day out.
Great day out.
This is a fantastic experience if you are thrill seeking. Great venue at Lydden Hill, great welcome and very good instruction, everything you want for a treat.
2 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your fantastic review! We’re delighted to hear you had such a great day out. -Maddie
We received a gift from my bother for a…
We received a gift from my bother for a tadting experience through RLD for The Lucky Cat in Manchester, what on experience that my wife and i thorough enjoyed.
25 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely review! We’re delighted to hear that you and your wife thoroughly enjoyed your experience at The Lucky Cat. -Maddie
A good selection to choose from
I like that there is a 30 day return policy if the receiver would like to cha be their gift.
We have t done the experience yet but great for gift buying.
1 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your lovely review, we appreciate your great feedback! -Maddie
Complete rip off
Complete rip off. Threw every obsticle they could to frustrate booking, codes didnt work, when i final struggled through their system, all i got was a telephone number to ring event provider, which led to another frustrating process. Tried to have me pay numerous extra fees. Eventually track event provider cacelled less than 18 hrs before event. Turn Christmas present into horrible experience. Please do buy voucher as a gift.
2 de octubre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback, Rod. We’re really sorry to hear about your experience and understand how disappointing this must have been, especially as the voucher was intended as a Christmas gift.
We’re sorry you encountered difficulties with the booking process, including issues with the codes, additional fees and the eventual cancellation of the event at such short notice. We appreciate how frustrating this would have been and that it affected what should have been an enjoyable experience.
We’d like the opportunity to look into what happened. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate this further. -Maddie
hit and miss - mostly miss
I received this as a Christmas present last year through Red Letter Days.
On speaking to the telephone team to book, I was immediately met with the hard sell for optional extras, including additional driving laps, demo laps, high-speed passenger laps, media pack and insurance excess waiver. I opted for the demo laps at £30. I was explicitly told that, because my chosen circuit (3 Sisters) was shorter than standard, I would get 3 laps instead of the usual 2.
However, when I presented my voucher and ID on the day, I was told that I would only get 2 demo laps. I questioned this at the desk but the staff member was adamant. This lack of customer service threatened to overshadow what was supposed to be an enjoyable day out.
That being said, the demo laps were enormous fun - thanks, John L., you partially redeemed the day. He also took my wife and mum-in-law and they seemed to thoroughly enjoy it, despite being thrown around in the back seat! John's track knowledge was excellent and his brief pointers on racing lines and braking points proved very useful when I got behind the wheel myself.
My wife purchased the media pack for me - at £50. All I got for this was a 3-minute video of me inside the cabin, and a synchronised view of the track from the front of the car. In my opinion, this was massively overpriced and I absolutely do not recommend it to anyone.
During the drive I was told on several occasions to slow down, despite the track being mostly clear. Whilst frustrating, it did demonstrate one thing at least - the optional insurance waiver would have been completely unnecessary.
Ultimately, some great highlights, but some clear drawbacks. I therefore cannot give this experience any more than 3 stars.
My advice to Everyman Racing:
1) reduce the price of the media pack;
2) ensure your venue staff and telephone staff are consistent when telling your customers how many laps (demo, driving or passenger) they will get at each track;
3) allow instructors to make some allowances for drivers who are clearly capable.
18 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for taking the time to share your feedback, Andrew. We’re sorry to hear about the confusion around the number of demo laps and the inconsistent information you received, as well as your concerns regarding the optional extras. We understand how frustrating this must have been and apologise that it took away from what should have been a straightforward and enjoyable experience.
That said, we’re pleased to hear that you still had some great highlights on the day, particularly your demo laps and the instruction from John. It’s fantastic to hear that his knowledge and guidance helped make the driving experience enjoyable.
We really appreciate your feedback, and we’ll be sure to pass these points on to the relevant team.
Thank you again for sharing your feedback. -Maddie
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.