Couldn’t book via your link, directed me to the provider who didn’t respond to T/c messages or emails, had to go to the venue in the end to book, fortunately it wasn’t far away! It was a real faff wo... Ver más
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Complete rip off. Threw every obsticle they could to frustrate booking, codes didnt work, when i final struggled through their system, all i got was a telephone number to ring event provider, which le... Ver más
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I purchased two anytime tickets for The Cube in Manchester as part of a 40th birthday gift through Red Letter, complete with gift box. I was amazed that it was delivered the very next day considering... Ver más
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Spa very clean and good facilities. Restaurant a nice space at side for spa customers to enjoy . Gluten free afternoon tea was ok but only plain ham and cream cheese and cucumber sandwiches - two of... Ver más
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Información sobre la empresa
- Tienda de regalos
- también en la categoría
- Agencia de entretenimientos
Escrito por la empresa
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Escrito por la empresa
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Información de contacto
Red Letter Days Official Trustpilot
3,7
Medio
26 mil opiniones
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asked for appointment at Nottingham…
asked for appointment at Nottingham Steam Train Driving Experience because of distance to travel gave dates and times asked for available appointments email reply opening times and days open. answer phone when phoned every time Paid to extend voucher for another year still same trouble to extend voucher second time £20.00 so gave up Product Code 11825457 Voucher Code 4030226448635906 Not Redeemed Would not recommend At All
29 de octubre de 2025
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your feedback Alan. We’re sorry to hear about the difficulties you experienced when trying to arrange your Nottingham Steam Train Driving Experience. We understand how frustrating it must have been to provide dates and times, only to be unable to secure an appointment, even after extending your voucher.
We’d like the opportunity to look into this further and see if we can help. Please contact us at trustpilot@redletterdays.co.uk, quoting your Trustpilot review and voucher details.
Thank you for taking the time to share your feedback.
-Emily
There was an issue regarding redeeming…
There was an issue regarding redeeming the voucher and it expiring which was resolved very easily.
5 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your feedback, Kerry! We’re pleased to hear that, although there was an issue with redeeming your voucher and its expiry, it was resolved quickly and easily. -Maddie
Twickenham History
Fascinating to hear about and see the history of the development of Rugby and the part played by Twickenham.
24 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback, Pete! We’re delighted to hear you enjoyed your experience. -Maddie
The speed at which the beautifully…
The speed at which the beautifully presented gift arrived I’m very pleased and impressed.
1 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that your gift arrived so quickly and that you were pleased with the service. -Maddie
Easy to book even only two days before
Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute tour, good cafe for lunch, museum to wander around afterwards to finish a good day out.
24 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your fantastic review, Martin! We’re delighted to hear that booking was so easy, even at short notice, and that you enjoyed the tour. -Maddie
Unresolved issue
The agent provided the incorrect voucher, did not resolve my query.
5 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for sharing your feedback, Richard. We’re sorry to hear about your experience and apologise that you were provided with the incorrect voucher and that your query wasn’t resolved.
We understand how frustrating this must have been, and we’d appreciate the opportunity to look into what happened and help put things right. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate further. - Maddie
Avoid these vouchers
I was unable to upgrade my seats in a theatre as the website refreshed and reverted to original offering. I didn’t notice until the tickets came through. I realised it was my error but it took well over a dozen emails and over a month to resolve. I felt that each customer service agent didn’t read previous replies and was given conflicting information from different agents too. I ending feeling that their ‘customer service’ aim is to make contact so difficult that you give up and don’t actually use your voucher. I would not recommend.
2 de octubre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback, Jules. We understand how disappointing it must have been to spend over a month trying to resolve the matter, particularly after receiving information and having to contact us repeatedly. This is certainly not the level of customer service we aim to provide.
We’d really appreciate the opportunity to look into this further. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate what happened. -Maddie
Great day out.
Great day out.
This is a fantastic experience if you are thrill seeking. Great venue at Lydden Hill, great welcome and very good instruction, everything you want for a treat.
2 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your fantastic review! We’re delighted to hear you had such a great day out. -Maddie
We received a gift from my bother for a…
We received a gift from my bother for a tadting experience through RLD for The Lucky Cat in Manchester, what on experience that my wife and i thorough enjoyed.
25 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely review! We’re delighted to hear that you and your wife thoroughly enjoyed your experience at The Lucky Cat. -Maddie
A good selection to choose from
I like that there is a 30 day return policy if the receiver would like to cha be their gift.
We have t done the experience yet but great for gift buying.
1 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your lovely review, we appreciate your great feedback! -Maddie
Complete rip off
Complete rip off. Threw every obsticle they could to frustrate booking, codes didnt work, when i final struggled through their system, all i got was a telephone number to ring event provider, which led to another frustrating process. Tried to have me pay numerous extra fees. Eventually track event provider cacelled less than 18 hrs before event. Turn Christmas present into horrible experience. Please do buy voucher as a gift.
2 de octubre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback, Rod. We’re really sorry to hear about your experience and understand how disappointing this must have been, especially as the voucher was intended as a Christmas gift.
We’re sorry you encountered difficulties with the booking process, including issues with the codes, additional fees and the eventual cancellation of the event at such short notice. We appreciate how frustrating this would have been and that it affected what should have been an enjoyable experience.
We’d like the opportunity to look into what happened. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate this further. -Maddie
hit and miss - mostly miss
I received this as a Christmas present last year through Red Letter Days.
On speaking to the telephone team to book, I was immediately met with the hard sell for optional extras, including additional driving laps, demo laps, high-speed passenger laps, media pack and insurance excess waiver. I opted for the demo laps at £30. I was explicitly told that, because my chosen circuit (3 Sisters) was shorter than standard, I would get 3 laps instead of the usual 2.
However, when I presented my voucher and ID on the day, I was told that I would only get 2 demo laps. I questioned this at the desk but the staff member was adamant. This lack of customer service threatened to overshadow what was supposed to be an enjoyable day out.
That being said, the demo laps were enormous fun - thanks, John L., you partially redeemed the day. He also took my wife and mum-in-law and they seemed to thoroughly enjoy it, despite being thrown around in the back seat! John's track knowledge was excellent and his brief pointers on racing lines and braking points proved very useful when I got behind the wheel myself.
My wife purchased the media pack for me - at £50. All I got for this was a 3-minute video of me inside the cabin, and a synchronised view of the track from the front of the car. In my opinion, this was massively overpriced and I absolutely do not recommend it to anyone.
During the drive I was told on several occasions to slow down, despite the track being mostly clear. Whilst frustrating, it did demonstrate one thing at least - the optional insurance waiver would have been completely unnecessary.
Ultimately, some great highlights, but some clear drawbacks. I therefore cannot give this experience any more than 3 stars.
My advice to Everyman Racing:
1) reduce the price of the media pack;
2) ensure your venue staff and telephone staff are consistent when telling your customers how many laps (demo, driving or passenger) they will get at each track;
3) allow instructors to make some allowances for drivers who are clearly capable.
18 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for taking the time to share your feedback, Andrew. We’re sorry to hear about the confusion around the number of demo laps and the inconsistent information you received, as well as your concerns regarding the optional extras. We understand how frustrating this must have been and apologise that it took away from what should have been a straightforward and enjoyable experience.
That said, we’re pleased to hear that you still had some great highlights on the day, particularly your demo laps and the instruction from John. It’s fantastic to hear that his knowledge and guidance helped make the driving experience enjoyable.
We really appreciate your feedback, and we’ll be sure to pass these points on to the relevant team.
Thank you again for sharing your feedback. -Maddie
Difficult to negotiate the process
Buying the voucher initially was relatively easy. To use it was more difficult! It was necessary to upgrade the voucher for the Spa location nearest to me. Once I had navigated that process booking my Spa day was extremely difficult as non of the links provided by Red Letter worked. In the end I had to contact the experience provider directly who provided me with a different link which then worked efficiently. In total it took me over two hours from start to finish. Not exactly a great customer experience.
1 de octubre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback, Zach. We’re sorry to hear that, while purchasing the voucher was straightforward, using it became a difficult and time-consuming process.
We understand how frustrating it must have been to encounter issues with the booking links and then have to contact the experience provider directly. We appreciate you bringing this to our attention and would like to look into what happened.
Please reach out to our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate this further. -Maddie
Respuesta de Red Letter Days
Thank you for sharing your feedback, Sue. We’re sorry to hear that your order hasn’t arrived yet. We understand how frustrating it can be to be left waiting, especially when you’re expecting your gift.
We’d like to look into this for you. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your order details, and we’ll be happy to investigate the delivery and provide an update. -Maddie
Happiest grandson ever
My grandson was over the moon with his gift. He said its the best present he has ever had.
24 de septiembre de 2026
Respuesta de Red Letter Days
Thank you so much for your lovely review, Denise! We’re absolutely delighted to hear that your grandson was over the moon with his gift. -Maddie
This was a Christmas gift and it was…
This was a Christmas gift and it was fabulous to receive . Would consider buying a gift like this for other people .
24 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear you enjoyed receiving your Christmas gift. -Maddie
Broadoaks afternoon tea…
The staff were friendly and looked after us well. The tea was well presented and freshly made. The hotel is in a picturesque setting with well kept grounds.
30 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback, Anne! We’re delighted to hear that the staff were friendly and looked after you well, and that you enjoyed the freshly prepared afternoon tea. -Maddie
The recipient was very pleased with his…
The recipient was very pleased with his gift.
1 de octubre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback, Geoffrey! We’re delighted to hear the recipient was pleased with their gift. We hope they enjoyed their experience! -Maddie
Lovely half day with afternoon tea
Lovely half day with afternoon tea. The food was very good with a good variety. My pescatarian requirements were catered for. Crew were hard working, kind and fun; nothing was too much trouble.
Would highly recommend and hope to return next Spring.
23 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your wonderful feedback, Joanne! We’re delighted to hear you enjoyed your afternoon tea and that your dietary requirements were well catered for. -Maddie
Chat line very helpful
I had an issue with an experience no longer being available and the agent was very helpful in extending the voucher expiry date to give us more time to choose an alternative.
3 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for sharing your feedback LindaH. We’re pleased to hear that, despite the original experience no longer being available, you were able to receive helpful support and an extension to your voucher, giving you additional time to find a suitable alternative. We hope you find an experience you really enjoy.
-Eddie
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