An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were b... Ver más
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Consulta las opiniones de los clientes
Once I was through to an agent it went well, they sorted my query easily However I would like to point out that the AI bot does not understand at all, I have been trying a few times rewording what... Ver más
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I had originally bought a red letter gift in 2023 for my husbands 60th Birthday. It was for a fast car ride in a classic car but unfortunately due to poor health in 2024/2025 we were unable to go. Thi... Ver más
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I purchased two anytime tickets for The Cube in Manchester as part of a 40th birthday gift through Red Letter, complete with gift box. I was amazed that it was delivered the very next day considering... Ver más
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Información sobre la empresa
- Tienda de regalos
- también en la categoría
- Agencia de entretenimientos
Escrito por la empresa
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Escrito por la empresa
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Información de contacto
Red Letter Days Official Trustpilot
3,7
Medio
26 mil opiniones
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Haven’t received my order
Haven’t received my order, I paid for faster delivery and it’s been a week
30 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your feedback, Joanne. We’re very sorry to hear that you haven’t received your order yet, particularly as you paid extra for faster delivery. We completely understand how frustrating it is to be waiting a week when you were expecting a quicker service.
Please feel free to reach out to our dedicated team directly at trustpilot@redletterdays.co.uk with your order details so we can look into the delivery status for you and investigate what may have happened. We’ll be happy to assist and get this resolved as quickly as possible.
We apologise for the inconvenience and appreciate you bringing this to our attention.
- Emma
Respuesta de Red Letter Days
Thank you for your lovely feedback, Roy! We’re delighted to hear that you had a great experience. It’s wonderful to know you enjoyed it, and we hope to help you create another memorable experience in the future!
- Emma
Great driving experiences
Great driving experiences with very helpful staff and instructors
22 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your fantastic feedback, David! We’re delighted to hear that you enjoyed your driving experience and found the staff and instructors to be helpful and welcoming. It’s great to know they helped make your day enjoyable and memorable. We hope to help you enjoy another fantastic experience in the future!
- Emma
Respuesta de Red Letter Days
Thank you for your lovely feedback, Destrik! We’re delighted to hear that you found our service fast and professional. It’s great to know we could make the process smooth and straightforward for you. We hope to help you again in the future!
- Emma
The website is not fit for purpose
The website is not fit for purpose.
Unable to book the experience after redeeming voucher. Constant timing out, error messages etc. Have followed all instructions including clearing caches. It doesn’t work on any browser. Is it a deliberate ploy?
2 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for sharing your feedback, Paddy. We’re sorry to hear about the issues you’ve experienced when trying to book your experience after redeeming your voucher. We appreciate how frustrating this must be, particularly as you’ve already tried clearing your cache and using different browsers without success.
We'd like to help resolve the issue for you. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk with your voucher and booking details, along with any error messages you’ve received, we’ll be happy to look into this and help you get your experience booked.
We apologise for the inconvenience caused, and thank you for bringing this to our attention.
- Emma
We visited Prezzo in Kings Lynn on a…
We visited Prezzo in Kings Lynn on a red letter voucher a present from my daughter, it was very busy I myself am nearly 80 and not very up on using a voucher online so found it difficult to navigate, my wife and myself had a long wait for food whilst sitting in a place near the reception listening to all the other customers complaining about waiting so long for their food some walking out. Although the staff were very polite it did not make up for the long wait we had for food, not a good experience for a present spoiled by Prezzo’s.
2 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for taking the time to share your detailed feedback, David. We’re truly sorry to hear that what should have been a lovely gift experience was affected by the difficulties you encountered.
We understand that navigating a voucher online can be frustrating, particularly if you’re not familiar with using vouchers digitally, and we’re sorry this added to your experience. We’re also disappointed to hear about the lengthy wait for your food and the impact this had on your visit, especially as this was a special gift from your daughter. While we’re pleased that you found the staff polite and courteous, we appreciate that this did not make up for the delays you experienced.
We’ll make sure your feedback is passed on to the relevant team, as comments like yours are important in helping us improve the experience we provide. We’re sorry again that your gift did not provide the enjoyable experience you had hoped for.
- Emma
Lovely day in London and at harrods for…
Lovely day in London and at harrods for afternoon tea. Great price
22 de mayo de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback, Hayley! We’re delighted to hear you had such a wonderful day in London and enjoyed your afternoon tea at Harrods. It’s great to know you felt the experience offered excellent value too. We hope to help you enjoy another memorable day out in the future!
- Emma
Respuesta de Red Letter Days
Thank you for your lovely feedback, Graham! We’re delighted to hear that you enjoyed the food and received great service. It’s wonderful to know you had such an enjoyable experience, and we hope to help you arrange another memorable experience in the future!
- Emma
Great experience
Booked a spa day for two as a gift. Was easy to book at our chosen venue and fantastic price. Would definitely use again for experience days.
7 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your fantastic feedback Hannah. We’re delighted to hear that booking your spa day was straightforward, that you were able to choose your preferred venue, and that you found it to be great value. We really appreciate your kind recommendation and hope to help you find another enjoyable experience in the future.
-Eddie
Patisserie Valerie Tea for Two
This was a birthday gift from my granddaughter, We went together and it was a lovely few hours without any interruptions. The staff were so kind and helpful.
22 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback. We’re pleased to hear that you enjoyed the experience and found the staff kind and helpful. It’s great to know the experience provided an enjoyable and relaxing few hours. Thank you for choosing Buyagift!
-Eddie
A great day out at Barnsdale gardens
A great day out at Barnsdale gardens. Lovely afternoon tea.
22 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback. We’re delighted to hear you had a great day at Barnsdale Gardens and enjoyed the afternoon tea. It sounds like a wonderful way to spend the day, and we’re pleased you chose Buyagift for the experience.
-Eddie
This was a great day
This was a great day, the guide was very knowledgeable. We found an amazing number of varieties of fungi as well as edible plants. The food at the end of the experience was very tasty. A memorable day out.
19 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing such wonderful feedback A Roberts. We’re delighted to hear that you had a memorable day. It’s lovely to know that the knowledgeable guidance and tasty food at the end made the experience even more enjoyable. We really appreciate you choosing Buyagift.
-Eddie
Not what I ordered
I found ordering a personalised gift experience confusing and had to contact customer service (long, long wait) to add on my gift message after purchase.
I had paid for physical delivery in a gift box but this never arrived and instead I just got an email voucher.
Most disappointing for a birthday gift 😢
21 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for taking the time to leave your review Annie. We’re very sorry to hear about your experience and apologise for the difficulties you encountered when ordering your personalised gift. We understand how disappointing it must have been to experience a long wait for assistance and, particularly, not to receive the physical gift box you had paid for when this was intended as a birthday present.
Thank you for sharing your feedback with us. If you would like us to look into what happened with your order and delivery, please contact us directly at trustpilot@buyagift.com and we’ll be happy to assist further.
-Eddie
Respuesta de Red Letter Days
Thank you for your feedback Pwh. We’re delighted to hear that you found your purchase to be good value and that it was exactly what you were looking for. We really appreciate you choosing Buyagift.
-Eddie
The website is easy to navigate and my…
The website is easy to navigate and my partner's present was delivered on time.
A*; thanks :)
28 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback Owen. We’re pleased to hear that you found our website straightforward to use and that your partner’s gift arrived on time. We hope they enjoyed their present, and we appreciate you choosing Buyagift.
-Eddie
Would avoid booking- they don’t have vouchers to offer!
We tried to book our cinema ticket voucher and there was an error in generating the code. Upon finally getting to speak to customer service they said they had no vouchers left and weren’t sure when they’d next get any in. Despite this, they refused to offer a like-for-like cinema experience at another venue. After constant persistence they gave us credit back with an extra 25% which came to £19.79 and the odeon tickets she showed me were £22.99 so should have only been a few pounds to pay. However when I’ve come to use this new voucher it now wants over £8 to book the odeon tickets. Feels like an absolute scam they’re just trying to get more money out of us and refusing to give a refund.
1 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your feedback Abbie. We’re sorry to hear about the difficulties you’ve experienced with your cinema voucher and understand why you’re frustrated, particularly after encountering an error when trying to redeem it and then having further issues with the alternative voucher.
We appreciate that you had to contact our Customer Service team repeatedly and that the additional cost when trying to book the Odeon tickets was not what you expected. We’d like the opportunity to review the voucher history and what you were quoted so we can better understand what has happened.
Please contact our team at trustpilot@redletterdays.co.uk, quoting your Trustpilot review and voucher details, so a member of our team can look into this for you.
-Emily
not had the experience yet but all good…
not had the experience yet but all good so far
20 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your feedback, Wayne! We’re pleased to hear that everything has gone smoothly so far, and we hope you have a fantastic time! -Maddie
Always a wonderful experience
I've used Red Letter Days several times for gifts over the last few years, and the experiences are always great. Most of us have enough 'stuff', I love having experiences with loved ones and making memories instead.
28 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback, Natasha! We’re delighted to hear you’ve chosen Red Letter Days several times over the years and that you’ve enjoyed the experiences. We appreciate your kind words. -Maddie
Understood what I was trying to put…
Understood what I was trying to put over and acted quickly.
1 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your lovely feedback Raymond! We’re delighted to hear that our team understood what you needed and was able to act quickly to help.
We really appreciate you taking the time to share your experience, and we hope to help you again in the future!
-Emily
Despite paying £8.99 for next day…
Despite paying £8.99 for next day delivery voucher didn't arrive on time. Very difficult to talk to anyone [except AI] about this. Delivery charge is extremely high considering you're using Royal Mail and not a first rate courier such as DPD. Asked for refund of delivery charge but answer was a flat "NO". Used Red Letter Days a few years ago and had a bad experience. Vowed I wouldn't use them again but as they're now part of Moon Pig I gave them another chance. Absolutely won't be using or recommending them again.
28 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration, particularly after paying for next-day delivery and not receiving your voucher within the expected timeframe.
We’re also sorry that you found it difficult to speak with a member of our team and that you were disappointed with the response regarding the delivery charge. We appreciate that this is not the level of service we aim to provide.
We’d like the opportunity to review what happened, including the delivery and your request for a refund. Please contact our team via trustpilot@redletterdays.co.uk, quoting your Trustpilot review and voucher details, so a member of our team can look into this further.
-Emily
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