Once I was through to an agent it went well, they sorted my query easily However I would like to point out that the AI bot does not understand at all, I have been trying a few times rewording what... Ver más
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Consulta las opiniones de los clientes
An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were b... Ver más
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I purchased two anytime tickets for The Cube in Manchester as part of a 40th birthday gift through Red Letter, complete with gift box. I was amazed that it was delivered the very next day considering... Ver más
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I had originally bought a red letter gift in 2023 for my husbands 60th Birthday. It was for a fast car ride in a classic car but unfortunately due to poor health in 2024/2025 we were unable to go. Thi... Ver más
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Información sobre la empresa
- Tienda de regalos
- también en la categoría
- Agencia de entretenimientos
Escrito por la empresa
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Escrito por la empresa
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Información de contacto
Red Letter Days Official Trustpilot
3,7
Medio
26 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
This was a great day
This was a great day, the guide was very knowledgeable. We found an amazing number of varieties of fungi as well as edible plants. The food at the end of the experience was very tasty. A memorable day out.
19 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing such wonderful feedback A Roberts. We’re delighted to hear that you had a memorable day. It’s lovely to know that the knowledgeable guidance and tasty food at the end made the experience even more enjoyable. We really appreciate you choosing Buyagift.
-Eddie
Not what I ordered
I found ordering a personalised gift experience confusing and had to contact customer service (long, long wait) to add on my gift message after purchase.
I had paid for physical delivery in a gift box but this never arrived and instead I just got an email voucher.
Most disappointing for a birthday gift 😢
21 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for taking the time to leave your review Annie. We’re very sorry to hear about your experience and apologise for the difficulties you encountered when ordering your personalised gift. We understand how disappointing it must have been to experience a long wait for assistance and, particularly, not to receive the physical gift box you had paid for when this was intended as a birthday present.
Thank you for sharing your feedback with us. If you would like us to look into what happened with your order and delivery, please contact us directly at trustpilot@buyagift.com and we’ll be happy to assist further.
-Eddie
Respuesta de Red Letter Days
Thank you for your feedback Pwh. We’re delighted to hear that you found your purchase to be good value and that it was exactly what you were looking for. We really appreciate you choosing Buyagift.
-Eddie
The website is easy to navigate and my…
The website is easy to navigate and my partner's present was delivered on time.
A*; thanks :)
28 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback Owen. We’re pleased to hear that you found our website straightforward to use and that your partner’s gift arrived on time. We hope they enjoyed their present, and we appreciate you choosing Buyagift.
-Eddie
Would avoid booking- they don’t have vouchers to offer!
We tried to book our cinema ticket voucher and there was an error in generating the code. Upon finally getting to speak to customer service they said they had no vouchers left and weren’t sure when they’d next get any in. Despite this, they refused to offer a like-for-like cinema experience at another venue. After constant persistence they gave us credit back with an extra 25% which came to £19.79 and the odeon tickets she showed me were £22.99 so should have only been a few pounds to pay. However when I’ve come to use this new voucher it now wants over £8 to book the odeon tickets. Feels like an absolute scam they’re just trying to get more money out of us and refusing to give a refund.
1 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your feedback Abbie. We’re sorry to hear about the difficulties you’ve experienced with your cinema voucher and understand why you’re frustrated, particularly after encountering an error when trying to redeem it and then having further issues with the alternative voucher.
We appreciate that you had to contact our Customer Service team repeatedly and that the additional cost when trying to book the Odeon tickets was not what you expected. We’d like the opportunity to review the voucher history and what you were quoted so we can better understand what has happened.
Please contact our team at trustpilot@redletterdays.co.uk, quoting your Trustpilot review and voucher details, so a member of our team can look into this for you.
-Emily
not had the experience yet but all good…
not had the experience yet but all good so far
20 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your feedback, Wayne! We’re pleased to hear that everything has gone smoothly so far, and we hope you have a fantastic time! -Maddie
Always a wonderful experience
I've used Red Letter Days several times for gifts over the last few years, and the experiences are always great. Most of us have enough 'stuff', I love having experiences with loved ones and making memories instead.
28 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback, Natasha! We’re delighted to hear you’ve chosen Red Letter Days several times over the years and that you’ve enjoyed the experiences. We appreciate your kind words. -Maddie
Understood what I was trying to put…
Understood what I was trying to put over and acted quickly.
1 de octubre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for your lovely feedback Raymond! We’re delighted to hear that our team understood what you needed and was able to act quickly to help.
We really appreciate you taking the time to share your experience, and we hope to help you again in the future!
-Emily
Despite paying £8.99 for next day…
Despite paying £8.99 for next day delivery voucher didn't arrive on time. Very difficult to talk to anyone [except AI] about this. Delivery charge is extremely high considering you're using Royal Mail and not a first rate courier such as DPD. Asked for refund of delivery charge but answer was a flat "NO". Used Red Letter Days a few years ago and had a bad experience. Vowed I wouldn't use them again but as they're now part of Moon Pig I gave them another chance. Absolutely won't be using or recommending them again.
28 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration, particularly after paying for next-day delivery and not receiving your voucher within the expected timeframe.
We’re also sorry that you found it difficult to speak with a member of our team and that you were disappointed with the response regarding the delivery charge. We appreciate that this is not the level of service we aim to provide.
We’d like the opportunity to review what happened, including the delivery and your request for a refund. Please contact our team via trustpilot@redletterdays.co.uk, quoting your Trustpilot review and voucher details, so a member of our team can look into this further.
-Emily
Central location
Booking was easy Checking in was really quick. Nice touch with giving cookies. Rooms were lovely. They were called cosy rooms but they were big Great location in York central
23 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing your lovely feedback, Lyn! We’re so pleased to hear you had a great experience. -Maddie
Remove Bannatyne
I was generously gifted a two night stay-but when I looked to book -I would have had to pay quite a lot towards it for anywhere “decent”
So I opted to change it to a spa day at Bannatyne in Bristol with a friend !
That place needs a LOT of money spent on it ! It’s so rundown and dirty-
So I would not want to be gifted or ever buy anything again from Red Letter Days-just choose myself and book directly
18 de mayo de 2026
Respuesta de Red Letter Days
Thank you for your feedback Sue. We’re sorry to hear that your experience did not meet your expectations, particularly after receiving your original experience as a gift.
We’re also disappointed to hear your comments regarding the condition of the venue you visited. We take feedback like this seriously and will pass on your comments to the relevant department for internal review.
Thank you again for taking the time to share your feedback with us.
-Emily
Respuesta de Red Letter Days
Thank you for your lovely review Theresa! We’re delighted to hear that you found the booking process easy and straightforward.
We hope you have a fantastic time enjoying your experience, and we look forward to helping you create more memorable moments in the future!
-Emily
A lovely afternoon tea
It was a lovely afternoon tea. A pleasant venue and we were not rushed at all.
28 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing your lovely feedback, Katharine! We’re so pleased to hear you enjoyed your afternoon tea and found the venue pleasant and relaxing. -Maddie
Respuesta de Red Letter Days
Thank you for sharing your feedback, Elizabeth! We’re so pleased to hear you enjoyed the friendly service and good food. We hope you had a wonderful experience! -Maddie
Red Letter Days incompetence.
Red Letter Days incompetence.
28th September 26. Tried to book a two day stay at the Churchill Hotel in York using a red letter days voucher. Told by the Churchill Hotel that the voucher number couldn't be found but a provisional booking was made while we all tried to get to the bottom of things.
The Churchill Hotel tried to contact red letter days but couldn't so we had to.
Red letter days confirmed the voucher number and sent a link for booking at the Churchill hotel but asked for a further payment which we gave via credit card. Churchill hotel say a booking has not been made by RLD.
We have an email from RLD confirming the booking has been made but now saying, the booking is for another hotel. Impossible for us to have booked with another hotel because when we recieved the voucher as a gift, we knew exactly where we were going to stay using this voucher... The Churchill Hotel.
Still trying to get to the bottom of this but red letter days are not making things easy.
50 minutes on a RLD chat line took us in a loop, right back to complaints dept wherein we have to wait 48 hours for a response.
This review will be updated as things progress. In the meantime, people need to be made aware of any scam or fraud that might be taking place regarding RLD and 3rd parties who take extra credit card payments.
Update: 30th September 26. Finally, a reply from RLD and we were able to book what should've been booked 2 days ago. Isn’t it lucky our stay at the Churchill Isn’t until December. Imagine if we'd booked it for yesterday.
We've passed on this to everyone who would buy us a voucher as a gift in future, not to, especially RLD ones. The hassle Isn’t worth it. Cyber world hasn't improved things has it... it's actually made things worse than when we could converse with a human rather than a machine or chat bot.
There are many complaints with these voucher schemes across the board and we've reached the point of never giving or recieving them as gifts.
No doubt RLD will reply wanting more info and apologising with bog standard corporate excuses, but it will fall on deaf ears because we'll treat this company as they’ve treated us and others... with the contempt they deserve and ignoring them.
Another company here that seems to be training their employees on how to lose customers.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for sharing your feedback, Des. We’re really sorry for the frustration and inconvenience you experienced when trying to book your stay at The Churchill Hotel, and we apologise for the time you had to spend trying to get this resolved.
We’re pleased to hear that you were eventually able to make the booking, but we understand that this should have been a much smoother process from the outset. We’re also sorry that the experience has left you feeling disappointed with Red Letter Days.
Please reach out to our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, so we can look into your experience further and help make things right.
- Maddie
Great experience. Gentle walking but lots of standing
Great experience, very informative and entertaining. Gentle walking but lots of standing
19 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing your feedback, Richard! We’re so pleased to hear you had a great experience and found it both informative and entertaining. -Maddie
Super quick delivery and really nice…
Super quick delivery and really nice packaging to wraps for a present
27 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the quick delivery and the packaging.
-Maddie
Great value for money
Great value for money. Massage and relaxation room excellent. Pool, sauna, steam, jacuzzi etc perfect. Good size pool as well for a decent swim. Friendly staff. Recommended
20 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing your lovely feedback, Dana! We’re so pleased to hear you enjoyed your spa experience.
- Maddie
Lovely day out at East Somerset…
Lovely day out at East Somerset railway. We rode the train and had a cream tea in the pretty cafe. A really enjoyable day!
27 de septiembre de 2026
Respuesta de Red Letter Days
Thank you for sharing your lovely feedback! We’re so pleased to hear you had such an enjoyable day out at East Somerset Railway. It sounds like the train ride and cream tea made for a wonderful experience.
- Maddie
Very empathetic advisor in Khanya!
Very empathetic advisor in Khanya!
Faith in people well and truly restored :)
30 de septiembre de 2026
Opinión espontánea
Respuesta de Red Letter Days
Thank you for sharing your lovely feedback, Alison! We’re so pleased to hear that Khanya was able to provide such an empathetic and positive experience.
- Maddie
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