Richer Sounds - Lichfield Opiniones 

1990
•
TrustScore: 5 sobre 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dealt with the Lichfield store for the purchase of a Wiim Pro streamer. Ordered online and collected the next day from store. Sadly around an hour after setting up the unit failed, quickly emailed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought myself a new amplifier and speaker cable from the Lichfield branch. Luca has outstanding product knowledge, really took the time to explain my whole system set-up, and even explained how I sh... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 46 Birmingham Road, WS13 6GF, Lichfield, Reino Unido

  • 0333 900 0089

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(1990)

24.593 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Professional

Professional, helpful and knowledgeable followed by a 6 year guarantee upon my purchase. You will be my first call on future purchases, thank you.

2 de junio de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Bernie guided us through the options…

Bernie guided us through the options available and enabled us to make a choice that works for us.

31 de mayo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

We I’m looking for audio or quality tv…

We I’m looking for audio or quality tv my first port of call is Richer Sounds.
Tim at the Lichfield branch gave first class service and advice.

29 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Staff were very helpful and knew what…

Staff were very helpful and knew what they were talking about.
Very informative regards offers and best tv for me,
I was made to feel very welcome and pleased to be a Richer Sounds customer.

27 de mayo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Really good communication product…

Really good communication product arrived swiftly and store contacted me to say it was ready for collection

27 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great items

Great items, service, knowledge and best of all the 6 year warranty, very few places offer this as standard

26 de mayo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Sonos Sound Bar

looking for a new soundbar and although I had a good ides what I wanted, it was good to run my thoughts pas your knowledgeable assistant who convinced me my decision was right.

22 de mayo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent service as always

Excellent service as always

25 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The staff member at Richer sounds was…

The staff member at Richer sounds was really helpful and full of information that made me pick the right items... I would really recommend Richer sounds at Lichfield...

25 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

the young man who served me was very…

the young man who served me was very friendly and helpful, keep up the work to all,!david

23 de mayo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Long time Richers Sounds user

I have used Richer sounds to build my Hi Fi system from the 80's through to the current day. Great to have such a local shop based in Lichfield that offers great prices and service.

21 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

prompt repayment when i cancelled my…

prompt repayment when i cancelled my position on the waiting list for the freely box

20 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thank you for leaving us your feedback, my apologies that the wait for the consignment of the Freely boxes proved too drawn out, which I appreciate is frustrating. I will of course feed this back to the supplier, as the last thing we want to do is let down valued customers in such a manner.

I'm glad the refund has since been quickly arranged, but should you need any further help or would like to discuss the issue further please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Just excellent customer service

Just excellent customer service, even when I had an issue with a purchase it was sorted out immediately. First class as always.

19 de mayo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

As always staff are knowledgeable …

As always staff are knowledgeable and very friendly. Would recommend Richer Sounds if unsure on what you want to purchase

19 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I knew exactly what I wanted

I knew exactly what I wanted, a pair of Sonos 100 speakers in white. I telephoned one of the stores and spoke to a really polite, efficient male (sorry cannot remember his name). The speakers were slightly cheaper then the Sonos website and the thing that really sealed the deal was 6 year warranty 👍🏻 I had 3 months interest free credit which the staff talked me through, it was so easy! I paid a little extra for next day delivery and everything was perfect 👌 I’ve used Richersounds on previous occasions and cannot fault them!

18 de mayo de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Not only did I get good advise the…

Not only did I get good advise the product turned up earlier than expected. Great

17 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I will probably repeat what other were saying... top of the top

I will probably repeat what other people are saying, but the greatest thing about Richer Sounds, in general, is that friendly atmosphere. There is no force, to sell you something, or to sell you the most expensive gear, what is nice. You are arriving, explaining your situation, what you are looking for, maybe letting the guys know your picks, they're asking for your sound taste, type of music you're listening to, room size, if it's acoustically treated, etc. Full, professional, based on experience and your circumstances,advice. You can for example say that, I wanted to buy this amp, but the seller will tell you: for you and your circumstances, I can personally advise you to buy this amp, which is slightly cheaper, it doesn't have something, but for example have a better components, build quality or a sound signature is leaning towards your sound taste, or... instead of this one, maybe you can spend slightly more but.... There is no pressure, just reasonable advice. I have been shocked that couple months ago I came to but a streamer and a seller still remembered me

13 de mayo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Sound advice

14 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Luca was excellent in his advice to me…

Luca was excellent in his advice to me and I'm well happy with deck and speakers a step back in time playing albums thank you

14 de mayo de 2026
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

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