Richer Sounds - Maidstone Opiniones 

2291
•
TrustScore: 5 sobre 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB

•

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought a 55inch tv with ritcher sounds. Excellent service decided to pick up from store Maidstone branch found the staff were excellent. Will go back there in the future to buy again

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(2291)

24.500 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Purchased a Sonos Arc Ultra

Purchased a Sonos Arc Ultra. Excellent service as always from Richer Sounds

6 de junio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Professional, courteous and knowledgeable.

Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect from then. I received a call Tuesday and spoke to another person who confirmed it was now available, we spoke about it, the screen required, the setup and other geeky stuff that only someone like me who had spent months looking this product up and someone who knew their product would have been able to do. Arranged to collect Wednesday, walked in, spoke to one person who got the product from our the back, confirmed who I was, asked if I needed anything else, any help etc. I didn't and I was off, back to the car and back home to start the long-winded process of building my ALR frame and then setting up the projector.

It's simply amazing btw, the Hisense PX3 Pro is just phenomenal.

In summary, a great product, a good price, excellent, professional service and for me that's all any of us needs. Well unless something goes wrong and then from previous experience Richer will smash that as well!!

Excellent.

3 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

The service was very good

The service was very good, keeping me informed at all times.

31 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent experience buying TV

Excellent experience buying TV, excellent service from Jay

1 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

First class service

First class service from the guy who delivered and installed my television,nothing was too much trouble for him. Thank you X

1 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Knowledgeable, great advice & delivery of service

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the whole process of buying was yet again, flawless. Thank you!

24 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

Very knowledgeable sales person

Very knowledgeable sales person . Quick and efficient service

22 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for the lovely feedback, which was great to read. We look forward to seeing you again next time and hopefully earning a full 5 star review!

Best wishes

The Customer Experience team

Valorada con 3 estrellas sobre 5

The guys in the store were very good

The guys in the store were very good. Unfortunately, I ordered a TV to be delivered by DPD. The first TV delivered was broken and returned. The second TV delivered was broken and I returned it to the store. The one I collected worked.
This did not reflect well on your business and delivery partners.

22 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your feedback, although it's really disappointing that DPD delivered two broken sets, which is very unusual.

We will spot check the stock we have to ensure there is no issue our end, as well as asking DPD to investigate the shipping route in case we need to do this differently. In the meantime our customer service team will follow up up with you directly to check everything has been resolved..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounmds

Valorada con 5 estrellas sobre 5

Price match

When I phoned and asked if you price matched, the man put me on hold for a minute while he checked the product came back and said yes.

20 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Excellent service as always

Excellent service as always from the Richer Sounds team. Everything arrived on time and as described. Advice given was impeccable.

17 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent sales

Joe at the Maidstone shop was very helpful. Explained things clearly, and did not try to sell me something i didn't want. He gave me very good advice.

13 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

New stereo and speaker set up.

New stereo and speaker set up.
Awesome customer service
Good deal and spent hour testing components so stereo was just how I liked it.

17 de marzo de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Perfect for your new tv

We knew what we wanted when we arrived at Richer Sounds. Brilliant shop with very knowledgeable staff. So pleased we chose them for our purchase of a new tv. Will definitely recommend them to our friends.

14 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, swapping faulty product with no arguments.

9 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

As always brilliant service expert…

As always brilliant service expert advice in store. Great team always I always recommend Richer Sounds.

11 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Customer Service

Customer Service
Knowledge
Advice
Maidstone Richer Sounds team are fantastic.

11 de julio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más