Richer Sounds - Maidstone Opiniones 

2228
TrustScore: 5 sobre 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Ver más

Valorada con 5 estrellas sobre 5

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2228)

24.168 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Nice and Easy

Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch

7 de mayo de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Highly Recommended!

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

23 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, saved me plenty of money and sorted out my streaming issues

7 de mayo de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

After an order.

After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.

5 de mayo de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Less Tech speak please. !

I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol

4 de mayo de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for taking the time to leave your review and for the constructive feedback.

We’re all a bit guilty of getting carried away when we’re passionate about the products, so it’s a good reminder for us to keep things clear and easy to follow, and I've already fed this back to the store to take on board.

Thanks again for your custom, and we hope to see you again soon (and aim for that full five stars next time!).

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

LG 55" COLOUR TV I received complete satisfaction…

I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.

29 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Ben and all the staff were very kind

Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.

24 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Ordering over phone staff helpful…

Ordering over phone staff helpful process very straightforward even better when there was a problem they were very good
Buy with confidence knowing they will sort it out

23 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Fast and efficient service.

Fast and efficient service.
Item arrived on time and in perfect condition

23 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Steve was very helpful.

Steve was very helpful and offered good advice. He assisted us in our purchase. Thank you. We are happy with our new television but haven’t set up the sound bar yet.

22 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Helpful Advice and Hassle Free Exchange

I bought an amplifier online which I needed to subsequently needed to exchange for an alternative that better met my needs. Staff were most helpful in advising on the alternative and making the exchange as smooth and problem free as possible.

22 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

The engineer who was so helpful and…good help

The engineer who was so helpful and polite
He also told us in detail how to use the TV and recorder which when you are in your eighties is a very big help

16 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Superb service

Superb service. Bought speakers over phone from maidstone branch. Really good deal. Fantastic customer service.

18 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Marantz 6007 CD player

Great service.
Ordered my marantz CD player online, the process was really easy and straightforward.
Product arrived earlier than expected, which was great.
Sounds great, better than the Onkyo CD player I had before.
Very happy with my purchase.

2 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I don’t replace my items on a regular…

I don’t replace my items on a regular basis but when I have too my first place to go is richer sounds at Maidstone. Once again excellent service and advise was given for my purchase

15 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

I just don't go anywhere else!

I just don't go anywhere else for any audio gear other than Richer Sounds. They genuinely seem to care and deliver quality and value. Very rare these days!
Thank you and don't change please!

9 de abril de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

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