bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Ver más
La empresa ha respondido
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Ver más
La empresa ha respondido
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Ver más
La empresa ha respondido
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
17 Earl Street, ME14 1PL, Maidstone, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very efficient service. Delivered next day from ordering and on time.

Respuesta de Richer Sounds - Maidstone
Excellent service on phone and online, they did price match Manhattan t4r for me, which I was happy to accept,
But a few hours later I had an email reply from another customer advisor offering it to me for £5, less, oh well , frank

Respuesta de Richer Sounds - Maidstone
Unfortunately my 6 year old TV had a problem with lines on screen.I had a 6 year extended warranty which proved to be a god send!as TV was deemed to be BER.I was given a voucher worth £520 which I could put towards a new TV.Thank you RS.

Respuesta de Richer Sounds - Maidstone
Fantastic service, friendly staff and great prices! Thanks Richer Sounds!

Respuesta de Richer Sounds - Maidstone
All the staff are so friendly and helpful
And go out of their way to help you

Respuesta de Richer Sounds - Maidstone
Service and support with expert product knowledge was provided to me to assist me with the difficult task of choosing a new piece of HiFi equipment. Great people, service and support.Prices that are competative as well. Thank you. I'll be back...

Respuesta de Richer Sounds - Maidstone
TV developed a terminal fault. Richer Sounds, and 'Ben' in particular, provided a faultless customer service, and new TV. Thank you.

Respuesta de Richer Sounds - Maidstone
Great Service and advice would definitely recommend Richer Sounds for your next TV purchase.

Respuesta de Richer Sounds - Maidstone
After extensive research, I decided to upgrade to the Eversolo DMP-A8, and I couldn’t be happier. While I was originally eyeing the A6 Gen 2 (which was on pre-order), Jay from the Maidstone branch kept me fully updated on stock levels. His communication was top-tier, which gave me the confidence to pivot to the A8.
Jay made the transition seamless, utilizing their secure "over-the-phone" payment link, and true to his word, the unit was delivered by DPD the very next day.
As for the A8 itself? It’s a total game-changer. I’ve integrated it into my full setup—running my turntable via the analogue inputs (through a phono pre-amp), my Blu-ray and CD player via Optical, and both my Tascams via Coaxial. The connectivity is incredible, and those VU meters are the icing on the cake. Huge thanks to Jay and the team for a stress-free, professional experience!

Respuesta de Richer Sounds - Maidstone
Excellent product knowledge
Excellent customer service
Sold me a item I need not what the shop wonted to sell me.
A+ all round cheers guys

Respuesta de Richer Sounds - Maidstone
We were welcomed in by Piers at the Maidstone store and we spent a few hours discussing our different needs and wants.
He was brilliant and totally understood us and sold us a great tv. (Not that we can work it yet as it’s sooo far advanced that it keeps speaking to us and we can’t work out why but we will work that out).
We felt comfortable, welcome and not stupid which is massive to us. We haven’t bought a new tv for 15 years so a bit behind the times.
Would highly recommend Richer Sounds. Full of knowledge and not a massive conglomerate.

Respuesta de Richer Sounds - Maidstone
The speakers i wanted were in stock in store wich was lucky

Respuesta de Richer Sounds - Maidstone
Well run and organised. Competitive prices and delivery of my LG OLED TV was the morning after I ordered it. Plus free extended warranty. Overall a very good buying experience. My family and friends have used them many times over the last few years and have always had good service.

Respuesta de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone
Was loosely browsing for a pair of speakers in Richer Sounds at Maidstone. Sam came to our assistance and was nothing but helpful. He showed us a pair of Dali speakers that were reduced, and set them up for us to hear whilst we shopped elsewhere. When we returned they were all ready and sounded great. We bought them and are happy. Then a week later Sam called me to see if they were ok. What great customer service and well worth a 5 star review. Well deserved Sam, and thank you 👍

Respuesta de Richer Sounds - Maidstone
A long-time customer of Richer Sounds is always my first (and usually only) port of call for TVs and hi-fi for over 30 years. Always highly recommend them to others

Respuesta de Richer Sounds - Maidstone
I had a fantastic experience with Richer Sounds. Ben, the manager, was incredibly knowledgeable and helpful. The prices were very competitive, and the level of service easily beat all other retailers.Highly recommended.

Respuesta de Richer Sounds - Maidstone
Great Customer Service, good experience with a passion for sound!

Respuesta de Richer Sounds - Maidstone
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.