Richer Sounds - Southampton Opiniones 

2702
•
TrustScore: 5 sobre 5

4,9

77 London Road, SO15 2AA Southampton, GB

•

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve purchased at least three high-end items from Rich Sounds and never have once been pressured into making a decision that day. Always give them plenty of advice and on many occasions, Ethan had the... Ver más

Valorada con 5 estrellas sobre 5

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(2702)

24.662 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Shop Local, it's always worth it.

Visited the store to check on actual definitive dimensions of an item - foot location underneath! Didn't have the right stock, but James willingly engaged in sorting out the actual unsuitability of the item. Would have stayed longer but was also playing beat-the-traffic-warden. Phoned the store the next day to order the right item but got bounced to Brighton store, becasue they were physically closed, where Rosie took my order and got it delivered to the Southampton store for me to pick up the next business day. Picked up my item after a confirmation call to say it had arrived. Fabulous.

7 de abril de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Always a good service from staff that…

Always a good service from staff that know what they’re talking about. Great quality products. I Would always recommend Richer Sounds in Southampton

6 de abril de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great service from Tom

Great service from Tom, helped me choose cables and carried a box to
my car for me.

6 de abril de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great staff

Rob and his staff are a credit to Richer Sounds that’s why over the years I have bought many items from the Southampton branch and continue to do so. They have a great deal of experience and knowledge and nothing ever seems too much trouble. I always feel I can pick up the phone and speak to a member of staff if I need help.

6 de abril de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

We were updating our TV

We were updating our TV, I was unsure as to which TV to purchase. I spoke with Rob who was extremely helpful and helped me decide the correct tv for us . It is perfect for our lounge, great picture and great sound.
service was first class. I would highly recommend Richer Sounds to my friends. Thank You.

21 de marzo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

The Warranty is worth the paper it's written on!!

I bought my television from a different Richer sounds shop in London (my second TV from the company) but after verifying my details Ben did not hesitate to help me with replacing a faulty remote on the generous warranty offered with my TV. No fuss, no bother, on its way to me within 24 hours. I have always had good service with Richer Sounds, thank you Ben!

7 de abril de 2026
Opinión espontánea
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Top service

We always shop at Richer Sounds because their Product knowledge and experience in all audio and visual products is excellent and we always get the right product for us.
Customer service is 5 stars and brilliant warranty on all items.
Ben and Tom sorted our purchase very efficiently 5 stars

31 de marzo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

First Class service

Both the online and in-store service (telephone call in this instance) was exceptional. I had a number of questions regarding the differences in my potential choice of purchase, and the people I spoke with couldn't have been more helpful.

30 de marzo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Knowledgable sales staff

Knowledgable sales staff, experience and knowledge is lost on a lot of outlets these days but in Richer Sounds the purchasing experience is a pleasure.

29 de marzo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Couldn't have had a better experience

Couldn't have had a better experience. Someone helped me as soon as I entered the store and took me through the different options for what I was looking for (a turntable and speakers). They did me a great deal so I could stick to my budget, and I got something much better than if I just bought a package online. Plus everything I wanted was in stock so I managed to take it home the same day. Would definitely recommend Richer Sounds.

26 de marzo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Tom extremely helpful

Tom extremely helpful. He was polite and very knowledgable.
I am very grateful for his help finding the best tv for my budget and needs .

2 de abril de 2026
Opinión espontánea
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Fantastic staff at the Southampton…

Fantastic staff at the Southampton branch. Excellent product knowledge and very friendly.

23 de enero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great honest advice and options

Great honest advice and options. Easy to order and all round great friendly experience

24 de marzo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Good expert advice

Good expert advice
Turntable not easy to set up

24 de marzo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

We’re really pleased to hear that you found the colleagues advice helpful but apologies the set up of your new item proved challenging. Turntables can sometimes be a little more involved, particularly for first‑time setup, so I'll check in with the store to remind them to always explain to customers in the event of a problem to call the store for help.

If you are still having issues of course please do get in touch, otherwise I hope you are happy with the quality of the system and thank you again for your custom.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más