Richer Sounds - Southampton Opiniones 

2653
TrustScore: 5 sobre 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been buying TV`s and sound equipment from Richer Sounds in Southampton for over 25 years now - never go anywhere else. Always great service, prices and above all product knowledge on each of the prod... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Being able to speak with the staff is always a delight, knowing their deep insight and advice on what to get/what not to get. I remember Rob showed me one of the rooms that had some high end streamer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I reserved a Denon tuner/cd player, M41-DAB, which was listed as a clearance item. The response from the Southampton store was quick and I was phoned the next morning and told about the condition of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fabulous service - bought a new tv from the Southampton shop and they were brilliant couldn’t fault them at the shop and the tv installation was done by their recommended technician and he was aslo f... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2653)

24.595 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for the great review. We’re delighted you found the technical information useful — making sure customers feel confident in their decision is very important to us. If you ever have any questions about your setup, we’re always here to help.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Brilliant customer service

Brilliant customer service! Southampton helped me out of a situation, gave me loads of advice for future purchases. The Cambridge CD player I came home with sounds amazing even through my 1976 Trio receiver!!

1 de marzo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Choosing a replacement TV

I had to visit Richer Sounds to choose a replacement TV due to the previous TV I had that had developed a fault that was not repairable. The whole experience I had was fantastic the service was second to none. The staff were very helpful and friendly with product knowledge to match. Why shop anywhere else? Keep up the good work.

18 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

Good knowledge and service at Richer Sounds, Southampton

I visited Richer Sounds in Southampton, after learning that they are an outlet for Ortofon - I need a decent magnetic cartridge for my Transcriptors turntable.
I found them knowlegeable and helpful - they provided me with technical information I was unable to find on the Ortofon website.
I bought a mid-range Ortofon moving magnet cartridge. It was not in stock, but was delivered when promised. I have now fitted it, and it works well with my turntable and Quad 33/303 setup.

19 de febrero de 2026
Valorada con 5 estrellas sobre 5

Staff have great knowledge

Staff have great knowledge of all their products and explained everything in terms that were easy for me to follow

30 de noviembre de 2025
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

New TV

Good advice, different options offered, not pushed towards any brand. Prompt delivery.

18 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Well played, Richer Sounds Southampton!

Popped in to buy a record player turntable. Friendly and professional service. Helpful and knowledgeable staff. This was my first visit to any Richer Sounds shop and it will not be my last. Great stuff!

16 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Helpful, knowledgeable and patient.

Paul was helpful, knowledgeable and soo patient.
I unfortunately visited RS with a few options in mind.
He helped me navigate to a final solution and provided answers to all my many questions a long the journey.
I annoyed him for over an hour, but left very happy and satisfied with my purchases.
His advice was spot on, and confirmed later that day listening to my new purchases.

14 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

I ordered three products on Monday…

I ordered three products on Monday morning by phone. All three were delivered the next day at the specified time, excellent service, what more could one ask for.

16 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

LG TV

LG TV - Excellent product and service as always

16 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service. I ordered the wrong amplifier for our business needs. Southampton store was faultless in their help & guidance to find the right product. Web service was fantastic at changing my order over to the correct item. Delivery was exceptionally fast. And an extra Thank You to Tony at Blakes AV & Electronics who fitted the amplifier so successfully.

13 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Nice greeting

Nice greeting, understood what i was looking for straight away and advised on the best option to meet my requirements

14 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Placed an order over the phone for an…

Placed an order over the phone for an amp, speakers and turntable, Ben was very knowledgeable and advised that the AE100 speakers would sound best with the Denon amp. Order arrived quickly and safely. Sounds absolutely fantastic!

15 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent understanding of my needs

Excellent understanding of my needs
Very efficient
Friendly welcoming

14 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great sales manager Mr Mark (…

Great sales manager Mr Mark ( Southampton)and customer service Mr David

14 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Assistance in the shop was good and…

Assistance in the shop was good and informative. The following day I had to phone up because I was getting no sound. I was told what I had done wrong regarding the connection to the amplifier and the problem was then solved. Good service all round.

12 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Ordered TV over the phone from Store

Ordered TV over the phone and it arrived 24hrs later in store. Staff phoned to let me know TV had arrived for pickup and helped me to load TV into car.
In all a very easy purchase and experience with Richer Sounds with a bonus of a 6 year guarantee.

3 de febrero de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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