Robinson Jackson Opiniones 

Just called the branch of Sydenham to get some details of one of their property in Sydenham and when I made a comment on the lease 95 years being too low for me got an answer that we're selling properties of 85 years and good luck with your search then hanged the phone up on me!?!? I'm not a sale person but this manner definitely not the best in this industry. First of all I would have appreciated to hear some options what can be done extend the lease or negotiate with the vendor etc....

Fantastic service provided for the selling of my mum's property. Ben and the team ensured we were kept up to speed throughout the process from start to finish.

We became under offer in October 2021 and I have to say we managed to tie the sale up quite quickly. The valuation manager Ben was professional and friendly and made us feel at ease selling through them. However, this did not turn out to be the case.

Unfortunately, things went downhill as soon as the case was handed to the sales progression team. Our case was handed to Tracy who was always quick to try and get you off the phone, never gave my buyers instant updates, and would relay incorrect information.

Considering we used their recommended conveyancing partners, they didn't seem to check their internal portal and was constantly chasing for incorrect information.

The buyer and I ended up regularly updated each other and every time I spoke to him, I was shocked to hear he was constantly chasing RMJ for updates and was even put on hold for half-hour as Tracy had forgotten about him. In the end, he didn't bother contacting them at all and neither did I.

The progression was poorly managed and had the buyer and I not built up a good relationship personally, I fear the sale would have fallen through at several points during the progression, due to the mis advice of the legal work and mortgage offer.

Whilst I'm grateful for the communication between myself and the buyer, at times it did make things stressful and surely this is why you pay an estate agent to manage these things for you!

On the day of completion I expressed my disappointment and concerns to the manager Nick, and he explained he will look into the matter and come back to me. A week on and I haven't heard anything!

Consdiering we signed a contract at 1.5% with the promise of a dedicated sales team, progression team and exposure on right move - I'm not entirely sure what we've paid for !!!

We were on the market for two weeks, and I pretty much progressed the whole sale myself due to the lack of support and undelivered service from RMJ.

In my honest opinion do not sell through RMJ in Dartford or any other branches (As we also used the Gravesend branch for our mortgage services and that was disappointing - again lack of updates) and if possible avoid buying through them.

Espically if you are a first time buyer as you will get no support what so ever. Just make sure you have a great solicitor to support you through the process.

Will never use in the future or recommend them to anyone !

DARTFORD BRANCH AND THE PROGRESSION TEAM. I have to say that the initial Sales process was professionally handled and straightforward with plenty of viewings and a quick sale, shame it was to a Robinson and Jackson recommended client who had sold thru’ them thus doubling their potential profit. This purchaser was one of five who offered the same amount but was pushed hard by the Estate Agent. Unfortunately after the offer was accepted the buyer disappeared for four weeks - not paying for the searches and stalling the process before it began. Only when I queried the delay and rejected the buyer was I warned about her habit of visiting your home uninvited.

A second buyer was recommended, due to a deadline imposed by my vendor of 15 December - remember that date as we will come back to it later. The initial process started well with assurances that the date was realistic but things began to stall. The USP for R&J had been the Progression Cell who I was told would consistently monitor and hasten the process. Imagine my surprise when I discovered that this meant they would call me and ask me to speak to my Solicitor to hasten things, especially when R&J recommended the company and received a referral fee for her being appointed. There were also many occasions where I would ask if hastening emails or calls had been completed to be told that such things were not within their area of responsibility. As we came to mid December and the required date became increasingly unlikely imagine my surprise when the Progression Team let slip that the sale/purchase had not been been actioned for two weeks and that there was no explanation why. After this the file, which took around a week to transfer - obviously not electronic - was transferred to the Branch Manager, well, this was where the fun and games really started, I will say nothing here that I have not previously stated verbally to both the Branch Manager and his Line Manager such as “I do not believe a word that comes out of your mouth”. If half truths are your bag then this is the selling agency for you but I can categorically state that I would not touch this company again. All in all, I ended up doing more progression of my sale than the agents did and the timescale that R&J stated was entirely feasible proved to be anything that they could attain.

I said earlier to remember the date of 15 Dec - the sale/purchase which were agreed in October consisted of a chain of only 3 properties (the first being a cash buyer and the last an empty property) eventually got over the line on 04 March - a delay that sits with one organisation and that was the estate agents.

Now that the process has been completed I can look back and realise the amount of stress that was caused to myself and my wife and how much we paid for something that I put far more time and effort into than the company that was being paid handsomely to handle on our behalf.

If you are entertaining the idea of appointing Robinson & Jackson to sell your house don’t. You will be told what you want to hear, promises will be made that will not be kept and excuses will be made for all eventualities. You will find life a lot easier looking for a better Estate Agent who will do what they should and you will not have to pay for a service whilst do the work yourself.

Tracy, the Sales Progressing Manager at the Swanscombe branch, really went above and beyond. She provided me with regular updates and made sure I was aware of any relevant details as my case progressed. She helped to make my first buying experience smooth and a lot less stressful than it could have been!

I was the buyer of a flat marketed by them. They delayed everything so much, gave incorrect information about the lease and service charges, and mistakenly copied me in on an email from the manager to a colleague saying I was mad and to ignore me. I was mad in that I was mad about the lack of service or any professional standards at all, which nearly lost me a good buyer.

Really inadequate and incompetent service from these guys. From a tenants point of view, they will forget about you as soon as they have your money.

We did not receive an inventory until after we moved in and for which after emailing several times to highlight some major issues, never once heard back from anyone.

In short, it was a huge mistake to go with Robson Jackson; but such mistakes are there to be learnt from. Don’t make the same mistake we did!

The woman who showed my partner round failed to highlight there was no fridge or freezer, that the electric meter is on a stick (in 2021!?) there is damage to the property as well as previous tenants belongings which would lead to the obvious conclusion that the property was not professionally cleaned before hand.

All in all, this move has become a total nightmare and one that I wish we had not had made.

We had been let down by several other agents before hand but I would encourage you to do your research and find a better set of agents who can offer you basic support i.e: courtesy to at least respond to your emails!

Very poor .

I have deal with an agent called Linna . We has sent back all the information she requested to put down an offer .

Then no response at all !

We are much appreciated if they can just let us know the property is gone instead of wasting our time to wait and chase.

Unprofessional!

For sellers and buyers alike, please avoid this Michael Robinson Jackson
letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this is
Simply unprofessional, incompetent and self serving by this letting agent.
Booked a viewing request via zoopla, got a call from one Joseph in the
Gravesend branch who told me that the Mortgage Illustration that I had
given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.
The Joseph guy simply did not read through the Mortgage illustration to understand it
clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principle
which in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK.
Back to the point in fact, I forwarded him another agreement in principle which he says
has ran out and I said well, it shows you I can afford what you are asking but the guy
insisted I should get him an up to date AIP so i came off the phone, checked through the
Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration
outlined as he did not take his time to read through the Illustration after which he put me on hold to several times
to check with his colleagues. You won't believe after seeing that he was wrong, he started
asking for proof of funds to which I told him if he's trying to see my bank statement just
to view the property, that would never happen. He went to their rehersed line that the vendor
wants to see all those information to which I said if that's what RMJ and the vendor wants,
it's not going to happen and that there are other properties on the market to view
without going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it again
and I told him I won't be giving him those because all they wanted initially was AIP and now
he wants more to just view the property. To make everything worse after he noticed I wasn't
going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the property
to which I said, you should have told me all that from the beginning that you don't have
access to the property to commence viewing but we've gone through all these for you to tell me
that you want to put me in a viewing list when you have access to which you have no clue. My take to people is
to avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is
a letting agent that is in for itself and not the vendor and obvious no proper idea of customer
service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the office
to make this call in the cold so you can understand how annoying it is to provide all the information
the guy needed and then be told, we don't have access to the property yet but when we do, we will put you
in the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ,
if you can speak or show the potential buyer the place yourself, do it and be open to share your contact
with buyers especially if you want a quick sale as this guys will keep your property on the market
just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view
another property advertised by a different letting agent and one of the agents called me and said, I will take
your name down and let you know when we have access to the property as the vendor is away. That was nice and easy,
no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property.
The government need to look into this issue with letting agents asking to see people's bank statement/AIP
before viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it
and I get it, someone might be saying they only want to see serious buyers to which I say, if every business
in every sector operates like this, they will run aground in not time. It's part of life that someone might
ask to view and change their mind but they should not be forced to show personal information just to view a property
that the letting agent use for the statistics. By the way, if you've ever given them your information,
you can ask them to delete it according to the GDPR regulation.

Sittingbourne branch- Incredible from start to finish. Sam was professional, helpful and went about and beyond for us. House was under offer really fast and updated us throughout the whole journey. Thank you so much.

Gravesend branch were very helpful

This review is regarding Robinson, Michael & Jackson in sittingbourne (part of the Robinson Jackson group).
This is the second time I have used them to sell my property and have again received the same fantastic service. From start to finish they have been great. Very proactive and understand what a ‘sense of urgency’ is. They qualified the buyer well and ensured everything was in place before the stamp duty holiday ended.
I have no issue in recommending the Sittingbourne branch of this Estate Agent.

Wow. Why did I not read these reviews before using them. I have basically had the same
experience specifically with Robinson Jackson Lettings. Ellie, who I have met sounded so promising at the beginning then everything was just a BIG mess, they dont update you, late viewings, they even tried to put in a dodgy tenant just to get rid of my property! Not to mention they charge one of the highest monthly fees 14% including VAT and the highest moving in fee of over £1000 not even including the contract. The worst is they moved in a tenant without doing an inventory, very dodgy and they obviously do not care about your flat and its contents. Filed a formal complaint today. Please do not make the same mistakes that I have done. It is very stressful.

Used Robinson and Jackson to rent my flat, at first they were very polite and informative. As soon as the flat was rented all communication stopped and it became clear they just wanted the money and had no interest in customer service.

Any repairs that were needed they just demanded money with little explanation of what the issue was.

When I wanted to claim my property back from them they were very slow and unhelpful. Then after the contract ended and all fees were settled, they sent me a bill for £160 stating that emergency boiler repairs had been needed six months ago but it hadn't been added to my account. I wouldn't have authorised this as my family member is a boiler engineer. Very poor communication.

The whole thing was a shambles from start to finish - will never use again.

AVOID, AVOID, AVOID this estate agents at all costs ! had to keep asking for updates which never came. Finally made a complaint to branch manager at Chatham by mail, received in my opinion a vulgar display of how NOT to talk to an existing client.
FOUR DAYS NOTICE GIVEN BEFORE COMPLETION AND THIS COMPANY REFUSED TO TAKE ANY RESPONSIBILITY.
We had planned to give all of my wife's late mother's furniture to the British Heart Foundation, however this was not possible and we ended up having to have it collected ourselves at a huge cost and the furniture was destroyed as we had nowhere to put it.
We approached RMJ to ask them to cover the cost of the collection from their £4710.00 fee but they flatly refused.
Basically we now have to pay them £4710.00 for not doing a professional job.
ABSOLUTELY SHAMEFUL AND AVOID THIS ESTATE AGENTS IF YOU CAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Made an offer on a house and agreed the sale via Robinson Jackson and they went dead for a week before telling us a property developer who had “seen the property before” made a substantially bigger offer and basically said tough luck bye! No way do we believe they didn’t show the house after an agreed sale.

Impossible to get viewings.

I have lost count of the number of times I have received a property alert and called Robinson Jackson, only to speak with someone who says they'll have someone call me back 'right away' to arrange a viewing. They never do call back, and when I call back 30-60 minutes later I get told viewings are full. I don't understand how people are being offered or getting priority viewings and what more I can do to view one. I'm actively making offers on properties, have provided them with all of the information they need about my circumstances and it's made little to no difference at all. Shocking service. Don't care about buyers one bit.

Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!

Exactly as the title says.. They will promise you the world until you sign with them. After that, you are prisoner of their incompetence. No proper communication, no sales skills what so ever. And most of all, full of excuses, to cover their lack of market knowledge. Everybody can sell a cheap house and that is exactly what they want to achieve. A cheap sale, pocket their undeserved commission, and go on to the next victim.
I suggest you find an online agent and try and do the viewings by yourselves.

Strood branch dreadfull.
They bang on how good they are all they want is you to sign up to sell with them.
I wanted to view a property with them Nancie said it was 10 days before we could see a property. I said I would like to buy and sell with same agents. Funny they could value our house following day. Wrote a letter and delivered by hand saying what I was looking for no response
Then find 2 suitable bungalows ask to view was told 10 days before I can view.
Found a 3rd property e mailed Nancie twice does not even reply.
I guess the sellers fee must be £5000+ and people are marketing property with them and have no idea they are making them wait 10 days to view
Decided no point even looking with this company anymore.