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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a Stompa single bed in white, which was much cheaper than on John Lewis. Bed arrived in 3 days. Good communication from delivery company. Good solid bed and easy to put together in a very smal... Ver más

Valorada con 1 estrellas sobre 5

Ordered a bed in March 2025 with a 3-6 week wait time. After 8 weeks, no bed and no communication from RTG. When I contacted them they had many excuses (manufacturing, supply etc, as per other user ex... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

UPDATE NOV 2024 - Bank issued refund and are pursuing Room to Grow for fraud. SCAM - DO NOT USE. All positive reviews are fake. DO NOT PLACE AN ORDER WITH THEM! Reported to tradi... Ver más

Valorada con 1 estrellas sobre 5

DO NOT USE! ordered and paid up front for expensive bunk bed. never arrived, kept sending holding (seemed automated) messages saying experiencing delays with suppliers. Months later never arrived.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Escrito por la empresa

The UK's leading on-line retailer of children's beds, furniture and accessories. Creating happy spaces for your child to grow, learn, develop and discover who they want to be. Our product experts will help you find the perfect bed and furniture, from bunk beds, midsleeper beds, high beds and storage beds.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

536 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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2,7

Todas las opiniones

(536)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

AVOID AT ALL COST

AVOID AT ALL COST, NOT TO BE TRUSTED AND REAL SCAMMERS
I ordered a bed and mattress early December, 3 months on and still nothing!
Every excuse given: customs, manufacture fault and shipping. All was a load of rubbish!
Requested for a refund and still nothing. This will now be taken to the court to ensure no more customers are fooled.

The owners spend more time making up false reviews then actually delivering goods to suppliers. Or even better, they should close the site down all together.

Companies house shows they trade under a different company which clearly is not a legit company!

Please check before you buy.

10 de diciembre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Apologies for the issues you have experienced. We have sent your details to our customer care team, who shall be in contact with you directly to help resolve your issue.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Scam company. Do not buy anything

Please do not order anything from this company! The 1star reviews are true.
I ordered a bed and was informed the bed was discontinued. I was given the option to cancel and receive a refund. I never got the refund and they are refusing any responsibilities. I’m reporting this company to the trading standards. Please do not buy anything from this company.

3 de abril de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Hello Reshma, apologies to hear of your issues, we have sent you an information request so that we can look into your order for you.
Regards
Room To Grow

Valorada con 2 estrellas sobre 5

Don't rely on delivery dates

Ordered a bed and mattress back in February. Delivery time stated as 3 to 5 weeks. Had to chase for confirmation that this would be delivered and promised it would arrive mid March. Actually delivered 01/04/25 but the bed had one wrong part and missing the caps to cover the bolts. Awaiting these to be rectified. Won't use this company again.

27 de marzo de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Louise, we are sorry to hear of the issues with your order. We do at times experience some delays when our couriers or suppliers have a large volume of orders to fulfil and we do apologies if your order has been affected by this. I have passed your details onto our customer care team to take a look and contact you directly about the status of you order, thank you for your patience whilst we resolve this for you.

Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Still waiting after nearly 4 months…

Unimpressed, ordered a bed for my daughter in November and still it hasn’t arrived. I chased over 3 weeks ago and was told 10-15 working days and when asking again after this time was told it’s still not arrived from Belgium and will be at least another 2 weeks. Poor service and communication.

18 de marzo de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Rachel, apologies for the delay to your order, we have sent you an information request so that we can look into the order for you.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

An awful experience with this company

An awful experience with this company. We have been waiting over 11 weeks for a bed for my daughter and it was due within 2-4 weeks. Communication has been poor with no answers about when I will receive my purchase. They are scammers and have not actioned my refund - do not buy from this company.

16 de marzo de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Alice, apologies for the delay to your order, we have sent you an information request so that we can look into the order for you.
Regards
Room To Grow

Valorada con 5 estrellas sobre 5

Nice product

Nice product, appears to be well made ,all parts arrived in tact with right amount of fixings and clear instructions.

15 de febrero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Jo, thank you for your review. We are glad to hear your product arrived in good condition and that you found the assembly instructions clear.

Regards

Room To Grow

Valorada con 5 estrellas sobre 5

Colourful magnetic message board which…

Colourful magnetic message board which I bought as a past minute gift, looks good and is very ‘sticky’
Arrived within a few days of order and a very competitive price

10 de marzo de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you Kate for your comments, we are glad that you are happy with your magnet board.

Regards

Room To Grow

Valorada con 1 estrellas sobre 5

I cancelled the delivery of the bed I…

I cancelled the delivery of the bed I had ordered as delivery was delayed. They did not process my refund reqeust despite repeated attempts and assurances it would be refunded.

In the end I had to arrange a claim via my bank to get my money reimbursed. I would avoid using this company in the future.

1 de octubre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Apologies for any inconvenience caused, we have sent you an information request so that we can look into the order for you.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Absolutely shocking

Absolutely shocking. We placed an order that didn’t arrive. Only after threatening legal action were we promised a refund. We have still not been refunded. We have no option but to take legal advice

13 de febrero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Apologies for any inconvenience caused, we have sent you an information request so that we can look into the order for you.
Regards
Room To Grow

Valorada con 3 estrellas sobre 5

I bought a UNO High sleeper

I bought a UNO High sleeper. Arrived no time with no issues. Quality Ok but for the price I expected better.

8 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for your review of your Uno High Sleeper. We have sent an information request so we can look into the detail of your review.

Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Absolute scammers DO NOT USE!

Absolute scammers DO NOT USE!
After months of waiting for our order, having to chase for updates because we were not advised of delays or lack of stock, we finally cancelled the order and requested a refund. We were told by email that the refund was being processed and could take 14 days (no
back up paperwork provided), after over a month we still have no refund, no paperwork to prove it was processed (despite asking for back up) and emails now being ignored. Having now seen other similar reviews we are contacting trading standards and our lawyers to progress.

6 de marzo de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Hello Lyndsey, Apologies for any inconvenience caused, we have sent you an information request so that we can look into the order for you.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Fraudulent company

I don't know how this fraudulent company are still operating. I've heard every excuse in the book from them. But they still owe us £649 for goods they never delivered over a year ago.

6 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling company

Appalling company. We ordered a bed for our Daughter back in September 24. It had not arrived by January and no sight of a delivery date so we cancelled the order. They accepted the cancellation and promised a refund that never came. In the end we escalated it to the bank to retrieve the money. Do not order from this company.

15 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Hello, Apologies for any inconvenience caused, we have sent you an information request so that we can look into the order for you.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Complete Scam

Ordered a bed and mattress in October, no updates. Had to chase several times and was told of further delays. Eventually requested a refund which never came. Had to claim back through my bank. Scammers. DO NOT USE.

13/03 UPDATE Don’t be fooled by their response to these messages. No one has made any attempt to contact me and I still haven’t had a response to my last email sent in February.

1 de octubre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Rachel, apologies for the issues you. I have passed your details onto our customer care team to make contact with you directly.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY

Ordered a non bed item from this sham company so should have been an easy purchase. Only v slow email contact, phone never answered even though there is a number on website. Claimed item would be sent numerous times, never received. Then no refund received even when they said they had refunded. Had to dispute it via my bank. Do not use, you WILL lose your money (or wait months for the bank to refund it).

1 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Hello, Apologies for any inconvenience caused, we have sent you an information request so that we can look into the order for you.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

My wife ordered a bed from them and…

My wife ordered a bed from them and after two delays we cancelled the order. We've yet to receive a refund many, many weeks later. I've obviously had to order another bed as the kids can't sleep on the floor. I've initiated a small claim and reported their ads to google and meta as this isn't on.

Update : the company requested more details on here but haven't actually done anything with them or been in touch

Further update: Still no refund or contact

10 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Oliver, Apologies for any inconvenience caused, we have sent you an information request so that we can look into the order
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Absoloutley disgusting. Do not use!

Absoloutley disgusting customer care. I ordered a bed for my 3 year d back in September. With an 8-10 week wait!! I did wait, for them to keep fobbing me off so I told them to cancel the order and issue a refund in December. it took them weeks to change the status of my order. I am still waiting my refund! I email in as no contact phone number. They tell me admins have no way to sort out my problem they can't deal with it and will not give me any way of contacting anybody else to do so!

6 de septiembre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Hello, Apologies for any inconvenience caused, we have sent you an information request so that we can look into the order of your order.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Absolute joke of a company

Absolute joke of a company! Ordered a mattress that never arrived and now still haven't received my refund despite being told it had been processed. Total sham of a company. Watchdog will be coming for you!!!

2 de marzo de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Kirsty, apologies for the issues you have been experiencing. I have passed your details onto our customer care team to make contact with you directly.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

FRAUD!!!!

Awful company! I ordered a bed on the 1st of March 2024 YES it’s coming up to our anniversary. No bed ever came, no did the promised refund. I’ve spoken to this company soo many times, I’ve also contacted the company director of TCFC who took my money. He also fed me the same old lies. Please please do not use this company! You will not receive anything and that includes a refund. I’m now on my 34th email without a reply. The people involved in this fraud need to take a long hard look in the mirror!

27 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do NOT use this company

Do NOT use this company. Totally fraudulent. The positive reviews are made by employees. Ordered a bed, fed lies about the delivery time no bed ever turned up and have lied about making a refund. Is sad to see they haven’t been shut down and can continue stealing from people (£604 in my case)

6 de agosto de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Hello, thank you for your message, we have sent you an information request so that we can look into the order of your order. Apologies for any inconvenience caused so far.

Regards
Room To Grow

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