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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a Stompa single bed in white, which was much cheaper than on John Lewis. Bed arrived in 3 days. Good communication from delivery company. Good solid bed and easy to put together in a very smal... Ver más

Valorada con 1 estrellas sobre 5

Ordered a bed in March 2025 with a 3-6 week wait time. After 8 weeks, no bed and no communication from RTG. When I contacted them they had many excuses (manufacturing, supply etc, as per other user ex... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

UPDATE NOV 2024 - Bank issued refund and are pursuing Room to Grow for fraud. SCAM - DO NOT USE. All positive reviews are fake. DO NOT PLACE AN ORDER WITH THEM! Reported to tradi... Ver más

Valorada con 1 estrellas sobre 5

DO NOT USE! ordered and paid up front for expensive bunk bed. never arrived, kept sending holding (seemed automated) messages saying experiencing delays with suppliers. Months later never arrived.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Escrito por la empresa

The UK's leading on-line retailer of children's beds, furniture and accessories. Creating happy spaces for your child to grow, learn, develop and discover who they want to be. Our product experts will help you find the perfect bed and furniture, from bunk beds, midsleeper beds, high beds and storage beds.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

512 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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2,6

Todas las opiniones

(512)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Can you give zero stars??

Can you give zero stars??
I ordered a bed on the 8th August, they couldn’t fulfil the delivery, finally agreed to refund the money on the 29th October after so much chasing…..and still no money at the end of January even though I am chasing weekly!

What a sham and a disgrace of a company!!!!

And they have no contact number that they answer to speak to someone!

27 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Ian, apologies for the inconvenience of this experience. I have passed your details on to our customer care team and they will reach out to you soon to resolve this for you.
Regards
Room To Grow

Valorada con 5 estrellas sobre 5

estella high sleeper bed

We purchased the estella high sleeper for our son. Couldn’t be happier with it. Price was the best I found for something similar.
Quality is excellent whilst it’s still early days I think it should last many years.
Easy order process and organising delivery via a few emails was simple. Came on the day we agreed and taken by the delivery chaps straight upstairs for us.
Can’t grumble about a thing and would certainly recommend this particular bed, particularly if you need to create some more storage space

10 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you Colin for taking the time to write your review. The Estella is one of our most popular high sleeper beds so we are pleased that you would recommend it.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

No bed, no refund, no way of getting a response

EDIT: I still haven’t received the promised refund over two weeks later. Unable to get hold of them by phone. I gave them my details after this review and still nothing. Unacceptable.

Ordered a bed in October only to be told end of January (after much chasing) that there is a delay and they will refund me as requested.

They ignored many emails before I got a response from them. They don’t answer the phone and their voicemail is full. I will have to wait and see if I actually receive the refund, as others leaving a review here said theirs never came.

My mum and sister had positive experiences with this company 5 years ago but I have found them to be terrible. Not sure what’s happened but AVOID!

24 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Sorry to hear of your experience and apologies of any inconvenience caused. we have sent you an information request to see if we can assist you further with your issues.
Regards
Room To Grow

Valorada con 5 estrellas sobre 5

Son loves his new bed so I’m equally as…

Son loves his new bed so I’m equally as pleased, good price and prompt service

24 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for your review. we are glad your son loves his new bed and that you found our prices to be good.
Regards,
Room To Grow

Valorada con 4 estrellas sobre 5

Everything arrived just as expected and…

Everything arrived just as expected and looks good once assembled . Good 👍

23 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for your review. we're glad that your new products look good now you have assembled them.
Regards
Room To Grow

Valorada con 5 estrellas sobre 5

Good experience

Surprised about some of these reviews as I had an excellent experience. My ordered arrived in the post 3 days after placing an order online. Super little item and arrived well in time for Christmas

20 de diciembre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you Luke for taking the time to write a review, we are glad your products arrived with you ni time for Christmas.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Awful experience DO NOT USE EVER

Awful experience DO NOT USE - I ordered a bed in September 2024 which did not meet its delivery as advertised! The delivery never came and there was no communication so I cancelled the delivery, they finally communicated and said they would refund! They refund has never been received! I am furious and will be going further with regards to this company!

14 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Sincerely apologies for the issues you have experienced, we have sent you an information request to see if we can assist you further with your issues.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Buyer beware

We originally placed an order back in November 2024. There was a problem with Amazon Pay so Room to Grow stated if we were to reorder by a given date at the beginning of Dec delivery would be by Christmas. However, the company does not respond to emails or phone calls chasing a date. Buyer beware. We never received the bed and are now in dispute over the payment we made.

6 de diciembre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you Lisa for your review, apologies for the issues you have been experiencing, and we have sent you an information request to see if we can assist you further with your issues. We did experience some issues with Amazon Pay towards the end of last year so we would be keen to resolve any outstanding issues you may have.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

Do not use this company!!

Do not use this company!!

I waited over 3 months for a single mattress but it never came so I cancelled the order. RTG then said my money has been refunded but unfortunately it never was.

I am now in the process of reporting this company to try and stop them doing this to more customers.

13 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please report to action fraud

Ordered bed and it never arrived. RTG claim it is delayed. Contacted them again, claim they can’t give a delivery date. Contacted my credit card company and put in a fraud inquiry and have my money back. Reported to action fraud today. Please, anyone who has ordered a bed and not had it delivered please contact action fraud and report this company Room To Grow / TCFC because they continue to market, continue to look like they are active but they are not. Many reports they are in liquidation. The more people that report this company the more chance we have to have justice and no more people lose out to this company. Please report them.

10 de enero de 2025
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Apologies for the issues you have experienced. We would be keen to get them resolved for you, and we have sent you an information request to see if we can assist you further with your issues, apologies once again for any inconvenience caused.
Regards
Room To Grow

Valorada con 5 estrellas sobre 5

My purchase

Easy order
Good value and delivered quickly
Lovely item which arrived in mint condition via Royal Mail

20 de diciembre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Dear Aimee, thank you for your review, we are glad to hear that your products all arrived in good condition.
Regards
Room To Grow

Valorada con 4 estrellas sobre 5

Super little item

Super little item. Ordered with ease and delivered within a week. Thx

23 de diciembre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for your review, we are pleased to hear that you were able to place and received you order easily.
Regards
Room To Grow

Valorada con 5 estrellas sobre 5

Bedroom furniture

Good item and can’t fault a thing in terms of the product or service we received. Would return again

19 de diciembre de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you David, glad that you would consider returning to us in the future.
Regards
Room To Grow

Valorada con 1 estrellas sobre 5

No bed and no refund.

Ordered a bed back in July that was advertised as being in stock. Emailed after having heard nothing from them 2-3 weeks after initial order and was told that there was a delay with the stock and it wouldn’t be back in until September. September comes and goes. I email again and am told that it is in stock and delivery lead time is another 8-10 weeks. I have chased and chased since, finally cancelling the order at the end of November. Was told the refund policy is 14 days. Still yet to see it.

A suspicious flurry of positive reviews below.

Dreadful.

28 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lamp

Good looking lamp sent out v quickly and was a great last minute stocking filler

18 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the bed I got from Room 2 grow.

Love the bed I got from Room 2 grow.

Good space saving and quality is decent too. Made it before Christmas and already feels like it we’ve had it for ages.

24 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

High Bed

Great item, good comms, friendly delivery drivers . Assembly took 3 hours but worth it to see my son’s face when he first saw his bedroom with his grown up bed. Recommend

10 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Help

Help! Ordered a teepee for Christmas and it still hasn’t been delivered! Have emailed customer services but no response…

23 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

scam website

Really bad service .... the company went bankrupt ..... Will steal your money bank and amazon well aware of them. They make up their own reviews....

7 de diciembre de 2024
Opinión espontánea

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