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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service and help from the Rydal team but in particular Holly who sorted out our new phone contracts and then also Dipali who assisted us thereafter to set it all up. Clear and efficient support... Ver más

Valorada con 5 estrellas sobre 5

Rydal is my company's IT service provider, as such I have been having regular communications with Stefan for the greater part of this year. He is quick to respond, always happy, and eager to help even... Ver más

Valorada con 5 estrellas sobre 5

With the help of Holly Wilkinson, she helped us as we were miss-lead by a third party. As we chose to stay with Rydal they had provided us with a good broadband and handset solution and updated us wit... Ver más

Valorada con 1 estrellas sobre 5

DO NOT OBTAIN YOUR TELECOMMS FROM THIS COMPANY. We were originally locked into a five year contract for landlines, mobile, broadband and replacement phones. As soon as the term expired we terminated a... Ver más

4,3

Excelente

TrustScore: 4.5 sobre 5

47 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(47)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

superb service and solution given by rydal

With the help of Holly Wilkinson, she helped us as we were miss-lead by a third party. As we chose to stay with Rydal they had provided us with a good broadband and handset solution and updated us with a better monthly cost. Also, if you need her, she will help to the best of her ability. I appreciate the high-quality customer service and solution to our niche crisis. Will recommend this service to small businesses and organizations for their superb service

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. We were sold a product that failed to work, it took them 3 months to sort the issue, costing us downtime. Their 5 yr autorenewal contract was not indicated at the beginning of the contract. Their managers refuse to get involved when requested and their customer service 'need training', their rudeness is beyond belief. I dont know how they continue to trade!

9 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Strong customer service and relationship building

Having worked with Steff and the team for many years, Rydal have a real drive towards excellent customer service with a focus on strong relationship building within the IT and comms sector, any business looking for these services will be happy they chose Rydal.

24 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is for Depali

This is for Depali. 5 stars is not enough she went far beyond the call of duty! I had quite a tedious issue, but she did not once give up on me. Kept me informed at all times either by phone or email.
Well done Depali keep up the good work, that pay rise is coming soon 😉😉

19 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service by Dipali

Great service by Dipali! We were overcharged by O2 and she managed to get the full amount refunded immediately without any issue - thanks for the outstanding work!

4 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding Customer Service

Zaria Davis assisted me with queries I had problems with for over a year.
She managed to resolve these queries extremely quickly and to our satisfaction.
Not only that but could not do enough to help, engaged through email and phone calls to ensure our queries were properly understood and digested.
Really impressed with the service received and would not hesitate to contact Zaria again for future help.
She is clearly an asset to your business and deserves some recognition.

28 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recently I lost my phone

Recently I lost my phone, the first time in 40 years, and was lost without it. Fortunately for me I got to speak to Zaria Davis for help and advice. Straight away she owned the problem rather than passing me off to anyone else. She made me feel as though I was the most important person she had to deal with, although I am sure that all her other customers felt that way too. She is professional, empathetic, respectful and professional. She also returns calls when she says she will and doesn’t shy away from delivering bad news politely and clearly.
My experience with Blu Sky was terrible, right from the day after signing the 3 year contract and I vowed that as a company we would move away at the first opportunity, however my experience with Zaria has shown that Rydal is a very big upgrade on the shambles that was Blu Sky, to the point I would now consider a renewal.
Please pass on my thanks to her for her excellent work. You have an absolute diamond in your team who deserves this praise.
I now have my phone back working and a smile on my face about the excellent customer care from Zaria.

12 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Dipali

Great service from Dipali! We where with a previous company who completely lied to us and left us with debt from EE, Rydal have since taken over and so far have been great and supportive, especially from Dipali and Luke.

22 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pleasant and helpful

Quick responses. Explained simply. Kept in touch until the issue was complete. Very pleasant customer service operative. Dipali was great to chat with.

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rydal is a reliable company

Rydal is a reliable company. They provide customers with high-quality products and excellent service. I am highly satisfied with their professional attitude and quality standards, and I strongly recommend them to any consumer looking for high-quality products.

21 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed

We have used Rydal for a little over a year now and to be honest we can’t fault them. From day one they been prompt, professional and bent over backwards to make sure we are happy.

If you are looking for anything Telecoms then look no further. Thanks for the ongoing support.

8 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top Tier Telecoms provider

Best Telecoms company I had ever had supply me. They are always professional and fair in their approach. The system and software is top notch and their customer support is always friendly and solves any small issue I have with speed and friendly disposition.

7 de octubre de 2023
Opinión espontánea

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