Sarah Raven Opiniones 

Very poor service this year.

Historically, they have been reliable however this year plants arrived very damaged or, in some cases, dead. No phone number to contact or email to contact, only an AI chatbot which has resulted in no response in over 3 months.

Order placed: 5 July
Cancellation agreed: 22 August
Refund promised: within 7 days
Refund actually received: only after raising a dispute with my bank

I ordered seeds from Sarah Raven on 5 July. After waiting well over a month with no dispatch and no meaningful updates, I contacted customer service twice. Replies were minimal and uninformative. Shop app continued to show my order as “processing”.

On 22 August the company agreed via email to cancel the order and refund me within 7 days. No refund was issued and no further communication was received.

Based on the number of similar complaints on TrustPilot and Facebook groups, this appears to be a widespread problem: orders not delivered, plants arriving dead, no human customer service, and refunds only issued when customers escalate externally.

I eventually had to raise a dispute with my bank, who resolved the issue quickly and refunded me directly. Without that step, I do not believe I would have received my money back.

The public‑facing brand continues to prevalently advertise products, courses, podcasts, and media appearances, but the operational side of the business is clearly struggling. The extent of this disparity seems dishonest. Until there is clear evidence of improvement, I would advise extreme caution if you are considering ordering from this company.

If I could give it a minus star I would - two months and still waiting for parts of my order - no communication no one to speak to - awful

I have used Sarah Raven Ltd thousands of times to order excellent plants. Now that you cannot search for an individual plant that you want to buy, the search feature having been removed, I won't be using them again. An absolutely disastrous business decision and their lack of response to a polite email asking them why they had done this has led to me posting a review. I won't be using them again until they return agency to their customers when ordering.

The worst customer service I have ever experienced. Still waiting for a refund on an order I placed in June! No phone number to contact is a red light. Do not order from this company, it has already gone into receivership 2025 and is clearly grabbing for customer’s money with no means to fulfill orders. You have been warned.

Awful service lately. Bought brachyscome seeds, planted, grew, not brachyscome. Emailed 3 times about it, not interested. Not even a reply to the 2nd and 3rd emails. Previously had issues the same as this. Seeds incorrectly labelled and small pots. I wont bother in future, if I cant trust what I'm planting then ill leave it!

I bought a selection of dahlias off Sarah Raven earlier this year. Spent about £80
A large number of the tubers turned out to be diseased which I had to abandon. Then out of the others that went on to establish themselves apart from one type calked Dahlia Honka the others have produced very few if any flowers. I tried to contact them by email and chat bot to try and speak to an actual human being on numerous occasions, sent photos of the cauliflower appearance disease on the tubers but never got to speak to an actual human being. For this reason I would never use this Company again and I will never recommend them to any of my gardening friends. The quality of the dahlia tubers was very very poor.
Appalling customer service!

I ordered a Bloomsbury type vase last week. I got full tracking information from Evri who delivered it safe and sound today. HOWEVER had I read the Trust Pilot reviews I would probably not have ordered it, albeit not a plant or seeds. . Sarah Raven are not doing themselves any favours

Beautiful Pelargonium Cavendish just delivered, the fragrance filling my space, and in perfect lush green condition. Beautifully packaged too.

The parcel was delivered safely and upright by the Evri driver, When I came to unpack it I was horrified, it looked as if it had been rolled down a Hill to be honest. The plants were out of their pots and the packing that was supposed to keep them separate and secure all ripped and wet. Labels missing and the Blue note plant had all it's lovely flowers stems broken. They were all jumbled up . In a dreadful state, who's negligence caused this I cannot imagine, but I have always been pleased with my Sarah Raven purchases in the past. This delivery was diabolical and the plants in a dreadful state. Sorry.

I have been a Sarah Raven client for many many years, have attended her workshop in Robertsbridge and follow her. This morning I went onto place my bulb order and the web site is frozen. Can't place my order !!!! What on earth is going on ?

Two weeks after ordering a plant theatre online from Sarah Raven, at the cost of £200, I had no delivery date. This company no longer has a phone number and the bot (although it located my order) kept replying it couldn’t answer my question on delivery. I asked bot to put me through to a human and all I received was an automated email that said the company would reply to my concern but expect to wait at least a week. Unfortunately I only checked Trust Pilot after I had ordered or I would have seen all the negative reviews. What a disappointment to see what was a great company fail its customers so badly.

Used to be an amazing company. Now an absolute shambles and very surprised it hasn't been closed down given she has her name on it. I ordered a hor hori knife for about £30 and they've delivered a small hand hoe. How do you get it so wrong?! Tried to contact but said cant get back to me for a week. Far too long for an incorrect item/error. Response should be apologetic and immediate. All the plants I ordered over summer were wrong, late, or had gall. Discount codes dont work and no longer offer gift wrapping. Im out!

I’ve cancelled my order today as it hasn’t arrived yet and I needed it . I received an AI response to say that my order was cancelled, however , I now seem to have a problem of getting a refund for the order I never received. I haven’t received an email to say I am being refunded . After reading other reviews I am now very worried about receiving a refund . This company is very disappointing and I feel really upset about the lack of communication.

Very, very poor customer service. Have cancelled my order due to long wait and poor communication.

I ordered and paid for what was meant to be an in stock perennial ( Gaura) on 5th July. Still waiting for it. Customer services non existent.

My delivery of plants was shipped via EVRI but never arrived. On contacting EVRI I was told that the plants died in transit and I was referred back to Sarah Raven. I have been in conversation with AI since May. I was told twice that I’d be called back by a human within 4 days. No call has been received.
I shall sadly never buy from Sarah Raven again.

My recent experience with Sarah Raven is very sad. I ordered quite a few plants from them at the end of May and this order still hasn't been fulfilled. I have written to Customer Support on 5 occasions and now they are just ignoring me. Very sad state of affairs as I have had many plants from them in the past but this last experience has been very disappointing.

So disappointed. Seduced by their range of beautifully curated plants, I ordered from this site for several years from around 2018, with very few issues. Since then, things have deteriorated with worrying rapidity. Tulip bulbs which have turned out to be nothing like the ones ordered; plants which were claimed to be ready for despatch in 3 - 5 days actually arriving many weeks later - and twice turned out, on flowering, (ie much too late) not to be the variety ordered. Most recently, I was informed by McAfee that my Sarah Raven account had been compromised and advised to change my password. How? No facility to do so via the website and, more than a month on, no reply from the 'customer service' bot. So the only sensible recourse is to cancel my account. As I say, so disappointing.

Ordered a cloche for £309 on 19 July. Still not received on 27 August. I decided to try the company one more time based on the FT article dated 6 March 2026. I wonder if they have gone back into administration based on my review and others before. I have chased multiple times over email (no response to any other than the auto response to the first one) and over chat where it said 'we have found your order....unable to handle your request please try again'. Do not order from this company. I have now raised a dispute with my bank and doubt I will see this money again. I now expect an auto response to this review along the lines of 'please contact us by email or chat'.