Sarah Raven Opiniones 

Placed an order for a zinc water butt on the 25th March 2026.....still waiting for delivery. Any contact regarding this order has been instigated by myself with no communication or updates from Sarah Raven. Contacting this company is almost impossible. I am appalled that they take people's money without being able to fulfill the order.

I contacted Sarah Raven and still waiting to hear when my delivery will arrive in September No communication which is poor given they purport to be giving it their attention

Wanted to give no stars. Abysmal customer service. I emailed on Aug 20th asking to cancel order due to hospital appointments. I have emailed asking for cancellation on three subsequent occasions. I received no reply Now I’m told plants are due to be delivered.

This has caused much in inconvenience to others and much stress to me.

Sarah Raven has a new website, sells products that are often more expensive than elsewhere but still uses totally unreliable Evri to deliver. As usual Evri have not delivered, nor updated their details of my delivery.
Contact at Sarah Raven is absolutely impossible unless one wants to ‘buy again’
Yes, some of the products are good but I’ll be looking elsewhere in future.
Such a disappointment

I ordered and paid for a zinc water butt from Sarah Raven in early April. It is now early September and it has still not arrived. I am mystified as to why they advertised these water butts on their website even though they clearly did not yet have them in stock. They eventually notified me last week that Evri would be delivering the item. It appears Evri received it a few days ago, but now I am experiencing their own delays. I will not be ordering again from Sarah Raven in a rush. As others have said, there is no Customer Service phone line, and no one answers emails.

Enquiry made of Sarah Raven's automated Garden Assistant about a possible order on 22 August 2026. Advised I would receive a response within 4 working days, but never received. Against my better judgement I placed an order for plants on 27 August 2026. 8 days later there is still no indication that the order has been dispatched. Message sent to Sarah Raven on the company's Facebook page on 2 September 2026. Still no response. Customer service is non-existent and it is impossible to ring the company with a complaint.

Postscript: I originally gave a 1-star rating, but I have now upped this to 3 because of the efforts of Helen in Customer Service to resolve this issue and refund me for part of my order. The remaining plant was dispatched yesterday and received this morning. It was very well packed and the plant, a salvia, is in good health and has a nice shape.

absolutely dreadful. this woman is living off her name. the website provides inaccurate information for delivery. she now has a chatbot responding to emails - which then tell you don't bother contacting me repeatedly, if you want to chase anything up - because that's what you're going to have to do to get anything.

I ordered 3 9cm potted salvia amistad, Instead I received 3 barely rooted cuttings. HARDLY PLANTS!!! My other order of geranium rozanne I had to chase with approximately 4 emails, and only after that did I receive them.

LESSON: If anyone is on the verge of bankruptcy and they then manage to "save" their business, save yourself some money and buy elsewhere; because all she's doing now is scamming people.

Still waiting for order long after the set dispatch date. After contacting customer service several times for an update they eventually just said they were sorry there was a delay and they could not tell me when I would receive my order. It's always frustrating when orders are delayed from companies but even more so with plants re. planting them up. I won't be ordering from Sarah Raven again and I would not recommend them to anyone.

Ordered 35 lavender Edelweiss (WHITE) plants last june - this year when they flowered 9 of them were PURPLE! Complained and asked for replacement of the 9 incorrect plants, despite 5 chase up mails I am being completely ignored even by their 'AI Genius'. Now have a very messy front border, no refund and no contact since June from Sarah Raven - completely non existent customer service and no way to contact a 'real' person. Won't use again.

I have been waiting for my order for over one month. The plants I ordered were available for immediate dispatch, yet they have not arrived. Frustratingly, I have no way of contacting this now solely online company. SR’s AI online assistant continually reads ‘We are unable to help you this time. Please try again’. This after providing order number etc There is no contact number on site. I will not be using this company again, although hoping my plants do arrive at some point.

When it’s good it’s good but when it’s not your wonder why you paid the premium price.
Sarah Raven used to be one of my favourite suppliers but not anymore given recent issues with a delivery and their infuriating and unhelpful AI Agent you have to “converse” with to log a ticket to speak to someone and then a further ticket you have to log to make a complaint as no-one has got back to you 5-days later on your initial ticket.
Who ever has implemented this “improvement” to service needs to review how it’s performing.
Such a shame as this was always where I would purchase when I needed a premium service, it’s not anymore.

Updating 03-Sep to say it looks like Sarah Raven is also using AI to do replies. A human would know that it only puts fuel on the fire for customers who are dissatisfied with the service. I don’t direct this as the staff working hard to deliver the service, but the executive team who are/should be accountable for its design and operation and ultimately the low level of customer satisfaction.

Placed an order in June that I received no email notifications for and no sign of it on my account. Sent first query on 1st July. Finally got a reply 4th August. They tracked missing order and problem was it had been placed under an old email address. Replied immediately asking for it to be moved to correct email address and still not heard any more. It’s really no way to run a business. If you have no phone lines then you MUST have an email communication system that gets back to customers within a decent time frame. In contrast, I’ve had same problem with Dutch grown (not their fault at all - I’ve now removed that email from my contacts in iPad!) and they replied and moved it to the correct email within 15 mins. Peter Nyssen (me wanting to add plants to the order as I saw more I loved) also replied to email contact within 8 mins of their opening hours for customer service. So please buy from either of those and do not waste your money at Sarah Raven. I’ve no idea whether my bulbs are coming as can’t receive emails. Holding out hope it will all come ok.

If i could do a review without a star I would! the customer service I have had from this company is zero. none of my emails, chats on their website or Instagram messages have been responded to, although their instagram regularly posts stories! I have tried to reach out numerous times on numerous places for somebody to please let me know what is going on with my order. the order was made in July and I have had only half of it, the main thing I ordered that were meant to arrive first was plants not bulbs, that were needed for a memorial for my friend, they still have not arrived. But now apparently the bulbs are on their way which are for next year so i knew they would be sent out from now. The most frustrating part is the lack of care from the company for its customers you have my money and my plants I want a complete refund for the items I have not received as of yet. hopefully finally because I have had to go to this extreme and posting on here a bad review someone may finally reach out. once you have oldered you have no way of actually speaking to anybody and getting advice on your order or a refund do not order from this company or you will lose your money and have nothing to show for it

The same as everyone else complaining here, a generic response that is useless and does not help change the outcome of my situation. I messaged beginning of August amd still waiting for that reply you say i will get.

I haven't ordered from Sarah Raven but was going to put in a large order. I needed to contact customer service to ask about delivery dates and couriers, plus I had a couple of questions on the plants. Firstly, I dislike the fact that you have to go through a virtual assistant who, of course, couldn't answer my questions. An email was then sent through and I was told I would get a response, days later absolutely nothing. I have had a load of emails about my cart and checking out though!!
Companies really do need to learn the importance of customer service. It is so important to have a customer service team who respond it gives customers confidence to order in the knowledge that if there is an issue someone will sort it out. Customers can also ask questions and possibly end up ordering more items. Customers do understand that companies have busy times but that is no excuse for completely ignoring a request for days. Subsequently, I haven't ordered, to be honest my heart sank when I was faced with the virtual assistant but thought I would go through the process and see if I got a response. So completely ignored, I can only assume Sarah Raven don't want or need my business!! It's so incredibly rude to treat customers like this. Looking at these reviews, I think I have had a luckly escape.

Dreadful customer service. It took them FOUR weeks to respond. The flowers I ordered never flowered. I am a gardener, so I do know what I am doing, but no flowers appeared. A total waste of money and clearly the company do not care because they don't bother to respond.

Very poor service this year.

Historically, they have been reliable however this year plants arrived very damaged or, in some cases, dead. No phone number to contact or email to contact, only an AI chatbot which has resulted in no response in over 3 months.

Order placed: 5 July
Cancellation agreed: 22 August
Refund promised: within 7 days
Refund actually received: only after raising a dispute with my bank

I ordered seeds from Sarah Raven on 5 July. After waiting well over a month with no dispatch and no meaningful updates, I contacted customer service twice. Replies were minimal and uninformative. Shop app continued to show my order as “processing”.

On 22 August the company agreed via email to cancel the order and refund me within 7 days. No refund was issued and no further communication was received.

Based on the number of similar complaints on TrustPilot and Facebook groups, this appears to be a widespread problem: orders not delivered, plants arriving dead, no human customer service, and refunds only issued when customers escalate externally.

I eventually had to raise a dispute with my bank, who resolved the issue quickly and refunded me directly. Without that step, I do not believe I would have received my money back.

The public‑facing brand continues to prevalently advertise products, courses, podcasts, and media appearances, but the operational side of the business is clearly struggling. The extent of this disparity seems dishonest. Until there is clear evidence of improvement, I would advise extreme caution if you are considering ordering from this company.

If I could give it a minus star I would - two months and still waiting for parts of my order - no communication no one to speak to - awful

I have used Sarah Raven Ltd thousands of times to order excellent plants. Now that you cannot search for an individual plant that you want to buy, the search feature having been removed, I won't be using them again. An absolutely disastrous business decision and their lack of response to a polite email asking them why they had done this has led to me posting a review. I won't be using them again until they return agency to their customers when ordering.

The worst customer service I have ever experienced. Still waiting for a refund on an order I placed in June! No phone number to contact is a red light. Do not order from this company, it has already gone into receivership 2025 and is clearly grabbing for customer’s money with no means to fulfill orders. You have been warned.