Sarah Raven Opiniones 

If I could score this online company a 0 I would as I have been appalled at the customer service that I have received. I made a purchase of Autumn bulbs on 22nd August. The order stated that delivery would be in September but September has come and gone and no bulbs received and no updates. Despite email chases to request a confirmed delivery date for bulbs,or I would cancel my order, I received no response whatsoever, until Monday 5th October when I sent a final email citing the Consumer Rights Act and advising I wished to cancel my order and receive an immediate refund. Within 5 minutes of sending this email I received a text to say refund would be made within 2 working days, followed by an email from “Digital Genius” ( that made me laugh) empathising with my frustrations and confirming refund. I am at least fortunate that I have received the refund, but frankly if I hadn’t threatened action this refund would still be outstanding. Judging by the Trustpilot scores for this company I am not alone. Sarah Raven should be ashamed that her Brand is marred by such a poor customer experience. I will never use her website again and have unsubscribed from emails that I was receiving every day inviting me to make purchases!

As everyone else has said absolutely dreadful customer service, only way to contact is through a bot, no email, no phone number, every request ignored absolute scam. Does Sarah Raven know about this?
Does anyone know the head office address?

Haven’t received my order and communication to try and resolve has poor. Would not recommend purchasing from this company

Awful quality. Will never order from this website/ company again.
Think it's time to hang up the gardening gloves, or massively review what you are sending out.
Dreadful

Never received my order, they've sat on my money since August now. Terrible service and no telephone number to help.

I ordered three Annabelle hydrangeas from Sarah Raven. The Evri app tells me they arrived at their depot on 19th September. It is now the 6th October and they are still at the depot. I presume they are dead. What a waste. Struggling to get a refund from Sarah Raven. Very sad as I have used Sarah Raven many times in the past and always received plants in excellent condition.

I have made four orders in the last 10 months all orders arrived on time and any queries I had were answered in a timely manner.
My Dahlia tubers are still flowering.
I would recommend Sarah Raven plants and bulbs.

Products are always great but the delivery timetable appears to be randomised with both plants ordered in advance and those ordered for delivery at the time not arriving or arriving out of time. Also seemingly impossible to get an update on what’s actually happening with the order.

I placed my order on 22nd August. I started emailing Sarah Raven about 3 weeks after this. Received email replies explaining there had been delays. Continued to email and received very similar replies so I assume that they are ai generated. I requested a refund approx 5 weeks after I had placed my order. The reply from Sarah Raven said that my order was still being processed so I couldn't have a refund. 6 weeks since I placed the order, I used the phrase 'as per Customer Contracts Regulations I am cancelling the unfulfilled order due to non-delivery past 30 days and I demand a full refund' in my email and the refund was credited to my account within minutes.

Ordered a wallflower and Tulip collection for my elderly mums birthday. She received only some poor looking wallflowers. Tulips never arrived. Customer service appalling. Sent six emails, didn’t rectify the situation and ignored emails.
Very poor disappointing service.
Had to get refund through PayPal resolution
AVOID AT ALL COST

Very disappointed with this company.
I am so disappointed with my customer experience from Sarah Raven. I placed an order on August 30 and am still waiting for delivery. Dispatch was promised in September - it’s now October. When I emailed, suddenly they hurried up and delivered one small part of the order. Still waiting for the bulk of the order though. No reply to my second email - and second request for a refund - they ignored the first and just asked me to be patient, which is no way to run a business. I suggested that they were not fulfilling their responsibilities under the trade descriptions act. Save yourself the bother and buy elsewhere is my recommendation.

Replaced the seeds that were sent incorrectly immediately and with no quibble

Ordered allium bulbs ,payment taken but no bulbs .
Learnt my lesson not to order plants or bulbs online .
farmer gracy are even worse.
GO TO A GARDEN CENTRE .

I am a Garden Designer and have ordered stock for clients. Unfulfilled order. Seeds arriving too late to sow for this season. Bulbs still not arrived so planting windows have been missed for clients costing my business money. Appalling level of service. I am going to a talk she is giving in 2 weeks and seriously considering raising the issues directly with her given all the negative feedback circulating at the moment.

Received order in two parts. One box containing a live plant was completely crushed by EVRI damaging the plant. Not the fault of Sarah Raven. However I sent Sarah Raven, using the correct email address, photos of the damage and requested someone contact me. It has been eight days now and no one has replied. So over the 5 days they say they take to reply.
I gave them another chance. Never again will I spend my hard earned money with Sarah Raven.

They have replied to Trustpilot that they take 5 days to respond. But my review points out they have not. Do they really read the customer reviews or are they just cut and pasting responses?

Ordered black plant labels described as “blackboard” labels, so really wasn’t sure what material they would be. Turns out to be wood. Would have been nice to have had a more thorough description, probably would not have purchased them. Maybe they won’t rot quickly in the soil. The oil based pencil which comes with the labels doesn’t write very well and rubs off quite easily. Not impressed.

Took my money a month ago, finally “sent” my order a week ago, although it’s not shown up. No way of contacting Customer service for Sarah Raven OR the delivery company. Don’t fall for the same scam yourself and go to an actual garden center.

[edit] Just to say that yes, you can attempt to get in touch via an AI assistant, but you will be waiting 5 days… by which time your parcel will then be officially “lost”
I’ve now been refunded, but I did have to check what they refunded for and had to chase up a refund for an item they didn’t even bother to attempt to send me.

Speaking to people it sounds like their service has gone very downhill.

Placed an order for seeds at the end of August and still awaiting delivery. The Sarah Raven shopping experience gets worse with every order I place. Online chat is a complete waste of time and email communication is poor and unhelpful. Appalling service and will not be placing another order with Sarah Raven.

Absolutely dreadful customer service.
I have been trying to contact them since the cancellation of my order last week.
All I get is the same repetitive message from a bot on line, email and social media.
Interestedly, my order was overdue the delivery date stated by them. When I requested the cancellation, then I received a notification of part of my order being ready for delivery. I’m still waiting for them to get back to me and confirm the cancellation of my order, which I’m entitled to do so. If I don’t hear from them in the next 24hrs I’ll start a charge back and go to trading standards, as it seems that I’m not the first customer having these issues with Sarah Raven. A pity, as I have always order from them, despite wrong deliveries from them previously.

Update 6th October 2026. My original review was posted 1st October 2026.

Good morning,
I have contacted you more than a week ago, by all methods. Social media, website and email.
I have been trying to cancel an order #S3026853 and I have now been delivered that order.
I had a second order #S3047894 which I have also requested for cancellation, given that no one has contacted me regarding my first order #S3026853
Could someone please have the courtesy of getting back to me please. As you clearly stated in your email, Trustpilot and other social media messages.
Thank you.
Lina Davis

This is what I have written in all methods to Sarah Raven today.
As I haven’t received any response. Despite Sarah Raven claiming that I will be contacted between 4 working days.
It has passed more than 4 working days, since I contacted them originally at the end of September.
It’s appalling, how this company it’s allowed to mislead people.

Very healthy plants, arrived earlier than expected. Despite the courier leaving the box the wrong way up the plants were not damaged due to the excellent packaging. A slight issue was dealt with very quickly with exellent customer services.