Sarah Raven Opiniones 

I’ve waited a month for seeds to be dispatched. I ordered at the end of August. I was hoping to sow them in September, that is now impossible. I tried the chatbot and was told I’d be contacted in 5 working days, another week gone. I’m still waiting.
I ordered seeds from another company at the same time which arrived within 4 days and are growing well. I love the varieties Sarah Raven stocks but sadly won’t be ordering from them again.

Thanks for your response but I’ve now waited longer than 5 days for a response sadly.

Packaging is superb! There is no was the plants could possibly fall out, and yet I could still open the box easily, with the help of some pointed scissors. All plants in perfect condition, secure in their little green house compartments, nice and moist and fresh green leaves. Nothing broken or withered. Better than if I had gone to the Nursery and chosen them myself.

Ordered and paid for plants on August 29th, note confirming delivery for following week. My money was taken on VISA! AUG 31st, I Telephoned and got an AI message promising delivery the for the following week! Still waiting, No way of contacting the company. Just read ALL REVIEWS!! DISGUSTING ! Every review Quoting the same problem! NO ONE RECEIVING THEIR ORDER!! if they do, the plants are NOT what they expected! Shame on you SARAH!!

Having bought thousands of pounds worth of goods from them over many years - I am so very disappointed in the current customer service and plant quality.
There is no customer service other than a bot which is more than unhelpful - one is left with no answer as to whey the published delivery dates are not being met. In one instance this year the dates were delayed by 5 weeks with no apology or explanation. I wonder how long this once exceptional company might stay in business. And I wonder too what on earth has made it so bad.

There was no option to give zero stars - if not I would have done. I now understand why others do not use Sarah Raven. Plants ordered in July failed to arrive and the only correspondence was 'we are really sorry to all our customers' email in mid July promising fulfillment of all outstanding orders by the end of the month. The AI tool is a waste of time. September 24th I finally get notice of a refund after another email to them - but no apology about their failure to deliver or notice that they had not supplied the plants in July.

Placed an order in July which came in two batches, although all items showing in stock. Second delivery by Evri had been mishandled and plants in poor shape. Their Genius Customer Service Bot offered a partial refund, but it has been difficult getting this actioned as no number to call and emails are not actioned. Resorted to social media this morning and within 30 mins the refund had been processed and confirmed by email. A lot of trouble for some plants!

The plants arrived on time, were well packaged and in good condition. They have now been planted and are looking happy, as am I.

We've had a number of good quality plants from Sarah Raven over a few years. However, the last year or so has seen a serious decline in customer service. Despatch times are consistently delayed by weeks, with no updates provided. The whole operation now seems to be run by robots and it's impossible to get anything but off-the-shelf AI answers to queries. Incredibly frustrating and such a shame. Sadly we won't be using this company again.

After all the negative comments I have seen I did hestiate however I always liked the service before so wanted to give the company a chance.
Ordered bulbs, which arrived on time, well packed with set of notes in regards to planting. Very happy

Dreadful customer service. Unable to contact anyone about month long wait for order to be dispatched. Dreadful choice of courier... Took an age to arrive and plants in poor condition whn they finally did. Used to really rate Sarah Raven... Not any more!

No help or No customer service. I bought a plant stand for £250 and had no tracking number or delivery details, even after trying to contact customer service. No one to call or contact. Only an auto replay which MITE replay in 5 days. Not good enough. Also the collaboration with Evri was a disaster. All Bad on Sarah Raven and Evri

On 7th July I asked for a refund on a number of dahlia tubers that looked dead on arrival back in the spring and had failed to show any sign of life by the summer. It’s now 23rd September and I’ve had no response at all to my two follow up emails. They clearly don’t want to give me a refund or even acknowledge that I exist. As a result I’ve unsubscribed from their mailing list and I’m buying all my autumn bulbs from Crocus.

I love everything about Sarah Raven so much but year after year I get lulled into buying items and 9 times out of 10:
1. Items are never delivered on time, often over a month late
2. After buying items and still waiting for them a further sale or discount will occur
3. Getting someone to reply to you and get any kind of an apology/help/compensation/match a more recent discount is nigh impossible
Honestly use your local garden centre, I have I had the same disappointing experience again and again and thought the temptation is great NO MORE SARAH! It is a really poor service for such a great product and no improvement over the years.

Really not happy. Customer service impossible to get hold of. No telephone & no chat to speak to a real person. Email response very very slow. Parcel went missing last week. Evri said delivered but wasn’t like most Evri deliveries in my area. Asked them not to send remainder of purchase by Evri & apparently it’s on its way even though previous parcel has ‘disappeared ‘ with no response to a replofor that one. Would not use again. Have several items still to be sent unfortunately…

This company continues to use evri as a courier, evri has had my parcel over a week it's probably dead by now have sent several emails to Sarah raven but no response , very surprised a company such as Sarah raven uses evri delivery for live plants totally unacceptable.

Placed an order in July and currently no goods received or order update/communication from the company despite payment being taken on ordering. I wish I had read the reviews prior to placing the order!! Edited - Since writing my order has now been received

I was surprised to have such a bad experience given the reputation of Sarah Raven (the person). Customer service was impossible to communicate with - I used all the correct channels but nothing came back. I only had a simple question - is my order going to be delivered? Every item in my order was late and in unhealthy condition, made worse by the fact that when plants arrive months after they were scheduled it’s too late to grow them on. There’s not much to be done with plug plants received after the flowering season. In fact everything I received (shrubs and climbers) arrived after flowering had finished even though I’d ordered well in advance.

Had an issue with an order I received last Friday contacted customer services and today they sorted the problem wasn’t easy to get to speak to someone but they immediately did the right thing so well done and here’s to my next order 🙏🏻

I have had some fabulous orders from Sarah raven but since the change in website it’s been awful. The information you find on the plants saying ready to dispatch or in 3-4 weeks is all lies. I placed an order in July and I’ve been told 3 times it’s ready to be shipped but still not I then kicked off to cancel it and they cancelled the wrong order and I can’t even speak to someone it’s so frustrating so many mistakes and yet you have to email and await 2 weeks for a response it’s such poor customer service all I want to do is resolve it with someone but you can’t ai assistant is rubbish never gives you an update correctly or constantly says can’t find an answer submit query. All I would say is if your going to order something be prepared to not arrive have difficulty with customer service

Appalling customer service, order summer plants that were in stock on the 4th July, still not been delivered (21st Sept). I have contacted them repeatedly to ask for a refund as clearly I don’t want them now. They email they send in reply to all emails promises a reply within 5 days. I’ve had no replies. Read a consumer affairs article in the telegraph on the 14th sept which details what a farce the company is.