Sarah Raven Opiniones 

Took my money a month ago, finally “sent” my order a week ago, although it’s not shown up. No way of contacting Customer service for Sarah Raven OR the delivery company. Don’t fall for the same scam yourself and go to an actual garden center.

[edit] Just to say that yes, you can attempt to get in touch via an AI assistant, but you will be waiting 5 days… by which time your parcel will then be officially “lost”
I’ve now been refunded, but I did have to check what they refunded for and had to chase up a refund for an item they didn’t even bother to attempt to send me.

Speaking to people it sounds like their service has gone very downhill.

Placed an order for seeds at the end of August and still awaiting delivery. The Sarah Raven shopping experience gets worse with every order I place. Online chat is a complete waste of time and email communication is poor and unhelpful. Appalling service and will not be placing another order with Sarah Raven.

Absolutely dreadful customer service.
I have been trying to contact them since the cancellation of my order last week.
All I get is the same repetitive message from a bot on line, email and social media.
Interestedly, my order was overdue the delivery date stated by them. When I requested the cancellation, then I received a notification of part of my order being ready for delivery. I’m still waiting for them to get back to me and confirm the cancellation of my order, which I’m entitled to do so. If I don’t hear from them in the next 24hrs I’ll start a charge back and go to trading standards, as it seems that I’m not the first customer having these issues with Sarah Raven. A pity, as I have always order from them, despite wrong deliveries from them previously.

Update 6th October 2026. My original review was posted 1st October 2026.

Good morning,
I have contacted you more than a week ago, by all methods. Social media, website and email.
I have been trying to cancel an order #S3026853 and I have now been delivered that order.
I had a second order #S3047894 which I have also requested for cancellation, given that no one has contacted me regarding my first order #S3026853
Could someone please have the courtesy of getting back to me please. As you clearly stated in your email, Trustpilot and other social media messages.
Thank you.
Lina Davis

This is what I have written in all methods to Sarah Raven today.
As I haven’t received any response. Despite Sarah Raven claiming that I will be contacted between 4 working days.
It has passed more than 4 working days, since I contacted them originally at the end of September.
It’s appalling, how this company it’s allowed to mislead people.

Very healthy plants, arrived earlier than expected. Despite the courier leaving the box the wrong way up the plants were not damaged due to the excellent packaging. A slight issue was dealt with very quickly with exellent customer services.

Healthy happy well established wallflower plants, beautifully wrapped delivered at just the right time for planting.

The bluebell bulbs which I ordered via the Sarah Raven website were in a disgraceful state.
A good 50% of the bulbs were mouldy and/or mushy and soft. I ordered from Sarah Raven thinking that I was ordering quality stock. Not the case.
I won’t order again from the site although, I will say that they were very prompt in response to my complaint and were also quick to give a full refund.

This is my second poor review. I had major issues this summer when a new computer system was installed and my orders were horribly late and beyond the date when they should have been planted.
I do love their bulb collections however and assumed that the teething problems would have been resolved - instead, once again, orders are running late with no proactive communication to let me know this is the case. There is still no way to communicate directly other than via a bot who apologies for the delay and who raises a ticket. Given that this is premium brand, it really saddens me that the lessons of the summer do not seem to have been tackled . Delays happen, but good proactive communication is essential as is an ability to get in touch with a human

Disappointed and frustrated.
I placed an order from the sale on 31 st August. So far I have received one packet of seeds and none of the plants. I have emailed customer services and messaged on Facebook with no response.
I would now like to cancel my order but I’m not sure how I’ll even manage that as nobody responds.
Certainly won’t be ordering from Sarah Raven again.

I placed an order online two days ago and have been desperately trying to contact Sarah Raven’s customer service as I see that the delivery address for my order is incorrect. Apart from a chat bot apparently passing on my concern to the customer services department there is no way to speak to anyone at Sarah Raven.
How is it possible to run a business where the customer has no way of contacting you. The automated email response says I will hear back in 5 working days. By this time my order will be shipped out to a completely wrong address. I have since received a scam call from some one who I could barely understand, saying that I have to download an app, to get a refund. Thankfully after doing some research online I have found out that this person is trying to get customers bank details. To say I am furious, is an understatement!
DO NOT BUY FROM SARAH RAVEN, BEFORE YOU READ THE TERRIBLE REVIEWS!

Importantly, my full order has still not been fulfilled. Was told it would be despatched in August, we are now at the end of September, and though it shouldn’t need to be explained, timing is everything. The little communication I have received after trying to contact customer services has been inadequate, vague and condescending. I now seem to be so far down their list of priorities that I’m no longer receiving any response.

As others here have, I question whether Sarah Raven is happy putting her name to a company so incompetently run, or perhaps it’s an arrogance that runs from the top.

If I could give no stars I would.
Shocking customer service.
No am still waiting for a response for a complaint email (and subsequent emails) that’s date back from June when several plants turned up dead or broken.

Re: 7208209 - COMPLAINT

Absolutely no one has returned my email or made any attempt to get in touch.
They tell you no to re email because they will get back but are busy. So what am I supposed to do. Wait and hope!
I have to say I’m a fool to myself because this is not the first time I have experiences poor service from them. Sarah Raven - you are a trusted person. It’s time you started to earn that trust.

Slow delivery -ordered plants on 30 August and delivered 28 September after 3 requests for updates. Busy time of year not an excuse as others used Burncoose and Bluebell manage to deliver in 7-10 days in the same time period. Means you miss good planting time in September unfortunately ! Would be very reluctant to use again.

What a Shame!
I made several orders over the year and was expecting some Allium bulbs to be delivered at the end of September for planting. My order was placed back in May and when I chased the order a few days ago all I received was a refund with no apology or explanation as to why they could not be delivered. The company has held onto my money for several months and I am receiving emails for discounted Allium bulbs.
It would have been better if I had received an email with an apology for not delivering my order and an explanation as to why they kept my money.
I have never come across such poor customer service and will not be ordering again.
Sacha Munn

The plants are fine, but the delivery fails every time because they use Evri as their carrier. I have had seeds, in a brown envelope and no plastic, thrown over the gate in pouring rain, an order that never arrived even after several complaints and follow up, and now only one of two boxes delivered - the other somehow disappeared. Either get a proper courier or give up!

Parcel arrived whilst we were out, in a seriously damaged condition as were the Hydranga plants inside, Evri left the parcel in a disgraceful condition and the contents are useless. I have photo evidence. Pl arrange an immediate credit

I placed a bulb order from Sarah Ravens website. Despite 'Evri' sending emails to inform me of the parcel being dispatched, then a time slot and then in fact a time when it was delivered to my house together with a photograph, no parcel was delivered and the photograph was just a blank space. I have not received the parcel nor any explanation as yet or a replacement order.

My order arrived with only two of the three items oredered in the box.
I found it impossible to contact the company on the phone and was directed to the chatbot which tells me my issue will be dealt with in 5 working days!
Sarah Raven used to have such good customer service. I will not be ordering from this company again.

In company with many other loyal customers I am absolutely appalled at their lack of customer service. I am not sure what is going on there but it is impossible to contact them without just receiving a generic reply. I have even emailed their PR agency to say they will lose customers unless they start treating their customers better. Please, no more photos of Sarah wafting in her garden, just get your customer service sorted out.

UPDATE: This response completely misses the point. I have already contacted Customer Services, made a formal complaint, chased it and escalated it — with no acknowledgement or response whatsoever. Directing me back to the same team is not a resolution.

Extremely disappointing customer service.

I placed an order on 5 July with an estimated delivery date of 13 July. When it hadn’t arrived, I contacted Sarah Raven on 19 July and was told it was still processing, but despite asking for a meaningful update I heard nothing further. The plant was eventually dispatched on 27 July and arrived on 9 August.

Fortunately, the plant survived. My concern was the considerable delay and complete lack of meaningful communication.

I made a formal complaint on 30 August. When that wasn’t acknowledged, I chased it, giving seven days for a response. Still nothing. I then sent a final escalation and allowed another seven days.

I have received no acknowledgment or response at all.

A meaningful apology and modest goodwill gesture would have resolved this very easily. Instead, Sarah Raven has simply ignored the complaint.

Plants never arrive on time, some of my orders from April (it's now end Sept) have failed to materialise. None of my emails from their customer service have been answered. Is this a scam website? I intend to pursue my complaints through Trading Standards. The budget obviously went to designing the beautiful website rather than the actual business of supplying goods that have been paid for.