Sarah Raven Opiniones 

Appalling customer service, order summer plants that were in stock on the 4th July, still not been delivered (21st Sept). I have contacted them repeatedly to ask for a refund as clearly I don’t want them now. They email they send in reply to all emails promises a reply within 5 days. I’ve had no replies. Read a consumer affairs article in the telegraph on the 14th sept which details what a farce the company is.

I buy regularly from Sarah Raven and have never been disappointed. Parts of my order may sometimes take a little longer to arrive due to seasonality but that is to be expected and it certainly doesn’t cause any issues as they always arrive in time.

I can highly recommend Sarah Raven to others who are looking for quality products I mostly order bulbs and seeds and have always been very pleased with there results.

How is Sarah Raven still in business? Don't be fooled by the lush website; this is a shockingly badly run business, with virtually non-existent customer care. I placed three separate orders over the course of the summer. One order was fulfilled after seven weeks of waiting, and only after I lodged a complaint via an annoying chatbot. It was in transit eight days (courtesy of Evri) and arrived in a poor condition. The other two orders never arrived at all! No explanation from SR, let alone an apology. I did eventually get a refund on the two unfulfilled orders. An infuriating experience and an absolute fiasco!

Like so many others, I never received my order. Impossible to speak to a real person, the chat bot says will escalate complaint and someone will get back. They never did, despite me requesting a refund. In the end, I raised a dispute through Amex and got refunded via them. Do not use this company!!!!!

Ordered a Dahlia collection for my sister in law. She has just sent me a video of her garden and they are huge and covered in flowers.

Placed an order for Dutch Yard narcissus collection in early July with a 30% discount. It was a struggle to be given the discount.(SR admitted mistake) on 2/8/26 but the bulbs have not been delivered -21/9/26. Why am I so angry? In the catelogue the original price has been reduced, and there is now a 40%. They are still selling them, they are not sold out, but they can't be bothered to send me order sespite the website saying she aims at a 2 week delivery for bulbs. She no doubt will about the struggles and give excuses, but waited 2 months. Her advice for planting is to start September : I have placed new orders - one top of the range, the other one of the cheapest, but with a high reputation.. Lets see which arrives first - with SR having a 2 month start!!

Ordered wallflowers and bulbs in July. Email said despatching in September. I have just received them and am delighted at the quality. Strong healthy plants carefully packaged.

The bulbs I purchased last year have outperformed others in my garden by some margin.

I have ordered seeds from here in the past and they arrived quite slowly, but in an acceptable timeframe. This time I ordered seeds and tubers in their sale. When I places the order the site said that I would be sent the seeds now and the tubers later in the year which worked for me as I needed to sow the seeds in early September to overwinter for early blooms next year. The seeds still haven't arrived. I have had email contact and been told it has been put forward for dispatch, but two weeks later and I still haven't received anything. I have spent a lot of money and have now missed the sowing window. I will never order form them again. There are plenty of other companies out there who are far more reliable and have similar stock.

Paid £65 on 31 August. No contact at all since then, no follow up emails, no updates.

My parents were taken recently to visit Perch Hill. They were definitely expecting larger gardens and with more structure. Very wild and quite small. Lunch was only a very small quiche and salad with a glass of lemonade! £40

What went wrong? The inaccessibility of the website. Totally absurd , soulless and off putting . What has happened to you? Regards, Christine COZIC

Waited several months for delivery to arrive and when they did, plants were in shockingly poor condition. Also substituted so didn’t receive the plants I actually ordered. I contacted customer services over 6 weeks ago and have still not even received a response. I read the generic communication about struggling to deal with large number of orders and supply chain issues. If this was the case, the company needs to stop taking new orders and concentrate on fulfilling the ones it already has. Instead they relentlessly bombard my inbox with new offers. Incredibly disappointing. Stop hiding behind a chatbot and get some efficient customer service staff to deal with the problems before you lose all your customers, brand equity and good will.

Very well packaged goods. Really excellent quality. Have used several times and always delighted. Email updates.

I made an order of three items. The first plant was delivered, came in a Sarah Raven branded box etc. It has now been several months since the original order was placed and while initially my email was acknowledged, with an apologised for the delay (via email Ai agent) there has been no eta or follow up or response. The outstanding part of my order is £200. There is no phone option to speak to someone and all channels of communication are via Ai and extremely limited. Do not purchase from Sarah Raven!

Very good marketing and photography lures people like me into buying from Sarah Raven…..don’t !! as the quality and real representation of colour is appalling …I bought £97 worth of dahlias and EVERY single one a disappointment. Will never use her again. Much better idea is to look at the brochure for ideas and buy elsewhere

I placed an order with Sarah Raven on 21 August for two clematis, ‘Princess Kate’ and ‘Gravetye Beauty’, along with a packet of seeds, paying approximately £65 in total.

The seeds eventually arrived separately, but I was then informed that Gravetye Beauty would not be dispatched until around 12 September, while Sarah Raven could not even confirm whether they would be able to supply Princess Kate at all.

I found this particularly frustrating. I simply do not understand why an order is accepted and payment taken for a plant when the company cannot confirm that they will actually be able to supply it.

By comparison, other specialist nurseries I have ordered clematis from have delivered healthy plants within around 48 hours.

I emailed Sarah Raven to express my concerns and received an automated response saying that customer service replies could take up to a week. When a specialist clematis nursery subsequently notified me that Princess Kate was actually in stock with them, I ordered it there instead and emailed Sarah Raven on 4 September asking them to cancel both outstanding clematis and refund me.

A week later, on 11 September, I had still received no acknowledgement or refund, so I had to contact them yet again.

Finally, on 15 September, I received an automated notification saying the plants had been cancelled and £59.90 was being refunded.

What has disappointed me most is that throughout this entire experience I have received no personal response whatsoever. No explanation, no acknowledgement of the issues I raised and, remarkably, not even a simple apology.

Problems with stock and delays can happen. Good customer service is about how a company deals with those problems. A simple “we’re sorry” would at least have shown some courtesy.

Unfortunately, after this experience, I will not order from Sarah Raven ever again.

Heavenly place filled with flowers and veg. I can’t recommend a visit enough. I went in September, so many flowers and lush foliage held up by beautiful sculptural woven hazel and willow supports. The food was so delicious and made using fresh fruit and veg straight from the garden and decorated with edible flowers. Go!!!

I'm a big fan of the Sarah Raven brand but the couple of orders I've made since the relaunch have been slow and poor quality. I'm afraid I won't be using sarah Raven again; there are much better online options

The narcissi bulbs were sent very promptly and arrived in perfect condition.

I placed an order on 26 August. To date I have not received my order nor any notification it has been dispatched. When I contacted customer services on 11 September I was told there has been a "slight delay". Why not proactively inform customers of delays? I contacted customer services again yesterday. Still no update on my order.