Sarah Raven Opiniones 

I'm a big fan of the Sarah Raven brand but the couple of orders I've made since the relaunch have been slow and poor quality. I'm afraid I won't be using sarah Raven again; there are much better online options

The narcissi bulbs were sent very promptly and arrived in perfect condition.

I placed an order on 26 August. To date I have not received my order nor any notification it has been dispatched. When I contacted customer services on 11 September I was told there has been a "slight delay". Why not proactively inform customers of delays? I contacted customer services again yesterday. Still no update on my order.

Plants I ordered in July took 2 months to arrive. Tried on 2 occasions to contact customer service. The only avenue is a chat bot online. Contact was acknowledged with a promise that someone would get back to me. I have not received any follow up. This is so sad as I love what Sarah Raven does but will not order again. They need to get their act together. I have had a standard response to my review saying customer service respond in 5-7 days. I contacted customer service on the 3/7 & 22/7. As of 18/9 I have yet to get a response except the initial ‘we will get back to you’.

Tulip collections come in one mixed bag making it impossible to plant out in a good display. could end up with all reds together or all mauve together. Garden assistant on line hopeless. Customer should know this is what they will get. Will not buy again

Absolutely no customer service. No response to email. There is no longer a telephone number to contact customer service.
Does not compare with crocus who deliver on time and have clear methods of contacting customer service should advise me required.
Disappointed that a once great company has deteriorated.

Delivered the large centrepiece galvanised tub worth over £100 it was relieved with a hole in the bottom, crumpled and broken. I was advised on a Friday a replacement would be organised then on the Monday told in order to get a replacement I needed to return it first or just buff out the damage myself and get a partial refund. Its a disgrace. Id already disposed of the box over the weekend so had no way to return it. Customer service is shocking and completely unsympathetic. Ive spent thousands on bulbs, flowers and planters with them but will never use again.

I have emailed them today asking for my refund. I ordered two Hydrangeas 3 weeks ago, still waiting.
I messaged them around a week ago asking when will I get my order? They replied they are sorry but very busy so don’t message back and be patient 😡. Not happy with that
Today is Saturday the 19th September, still waiting for a response, still waiting for my REFUND, haven’t heard a dickie bird from that company. Needless to say I will not be shopping with them again .

I am very disappointed with the pack of customer service. I am still waiting for ítems due in July and some of the order arrived looking yellow. I could only make contact vía AI.

Extremely disappointing experience from start to finish. I had to repeatedly chase for an update, with no communication despite sending multiple emails. The plant eventually arrived over a month later!! not to add that it wasn't at all as expected. When I raised my concerns, the response I received was simply an apology and a request for photographs, despite photographs already being attached to my previous email.

I find the whole experience incredibly frustrating and the level of customer service extremely poor. The issue is not just the condition of the plant, but the unacceptable delay, lack of communication and the way my complaint has been handled — or should I say, *not handled*, as I am still waiting for details on how to return my now-deceased plant or, indeed, receive my refund. Unacceptable service.

I ordered a number of plants in the Spring, mostly perennials. I knew they would be dispatched as they became available and received a few initially without any problem. Then five more parcels were dispatched, later than forecast and using Evri as the carrier. None of them arrived. Despite several attempts to contact Sarah Raven via email, Evri and the chatbot I never received a reply. They do not have a telephone number. In the end I was forced to ask my credit card company for a refund on the items I had not received. I will NEVER use them again. Really poor.

Beginning to wonder if this is a scam .......
Ordered and paid end of August and have chased 4 times. Still no bulbs, nearly 3 weeks later.
Get automated replies of apologies.
SR used to be a reputable company but not any more.
Furious.

Frustrating and disappointing. Information regarding delivery tracking and order status is worthless. Customer service facilities are intermittent at best. Part of my order arrived, part was delivered elsewhere and the remaining part was cancelled - seemingly due to the fact that the product was not available, despite having been preordered. There doesn't seem to be a lot behind this online shopfront.

My order has not been delivered, there’s no straightforward way of contacting the company, their order tracker seems not to work. Basically I suspect I’ve lost quite a lot of money here. Exceptionally poor. Will I have to attempt to reclaim money via my bank? Probably.

No customer service at all - no phone number - no active (seemingly) email address

v quick to take your payment then no opportunity to change or even track unless you download the Shop app which I do not want to do.. or use a CHATBOT - which is worse than useless and is so frustrating - there was a time when you used to be able to talk to someone at SR or at very least email and get a reply..

I paid for an order over 2 weeks ago and simply cannot find out what is happening

Given that SR is obviously very profitable it is a shame (upon her and her company) that she/her company cannot invest in actual people to man phones and email and deal with people like real-life human beings.

I would like a refund but as cannot get through to anyone I think I will end up whistling.

I used to value this company - really gave inspiration in lots of ways - but now have just been left with a nasty taste in the mouth

SHAME UPON YOU SARAH RAVEN

Update following their reply:
That was my point SR - I do not want to use a virtual assistant I would like to speak to a real live one.. I emailed your info@ email address once I managed to find it.. have had no reply as of at 16/09. and the automatic response said it might take a week to get a response..
I understand it is a busy time of year for your company but it is also a busy time of year for me and probably a lot of your customers. Again you have just showed that Customer Services is poor at best at Sarah Raven
- style over substance and all that...

I ordered 2 plant pots. £199-in stock (or so the website said) would be dispatched the following week. Took over 6 weeks before dispatch despite me emailing-using chatbot & facebook to try to find out where they were. Then dispatched but lost by Evri? They are huge. SR pushing me for a refund-said i want the pots! Re sent and now have them just over 9 weeks after ordering. The whole eperience has been so frustrating, no customer service number/auto messages. Feels like you are in the wrong for bothering them! Really is it that hard to organise yourself and deliver goods ordered and face up when it goes wrong. I cant trust them to order anything else-too stressful.

I am so disappointed with my customer experience from Sarah Raven. I placed an order on August 29 and am still waiting for delivery, a delivery date or any word other than "order still processing"

I even requested a refund if the order cannot be fulfilled, but no response to that either.

I had trusted this website and now i regret placing an order.

Tried to change the delivery addresses 5 mins after order but it is still reverting to the previous address

AT LAST … after going through “Resolver” independent arbitration of complaints, I have received full refund. It took a lot of my mental energy and time to finally shed myself of SR and her incompetent. Her company has caused so many customers a lot of grief.

She should stop advertising on Instagram and Facebook, with her wondrous posts!

3 months later and still no order. Oh sorry half of it was cancelled after 2 months after I chased continually for an update (stock issues apparently) and yet to receive the other half. THREE MONTHS. Would give SR minus stars if I could at this point.