The plant is fine but with no thanks to the courier Evri. I will NOT order from Sarah Raven again unless the courier company changes. They don't bother to contact any near neighbours if no answer at... Ver más
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Consulta las opiniones de los clientes
Ordered £100 worth of plants 1st September and delivery kept being delayed and no way to speak with anyone as no phone number- emails after initial response no further responses. Use Evri for delive... Ver más
La empresa ha respondido
Ordered plants on the 24th September. Still waiting for them 14th October and counting. I was hoping to plant these out before November. These plants were advertised as "in stock". Clearly not the c... Ver más
For serious quality of all plants delivered, Sarah Raven cannot be beaten. I am entering a BUPA gardening competition, which is centered around Sarah's amazing tulip collections. I hope to show a winn... Ver más
La empresa ha respondido
Información sobre la empresa
- Vivero
- también en la categoría
- Distribución de tierras
- Jardinero
- Proveedor de semillas
- Tienda de mobiliario para jardín
- Vivero de plantas
Escrito por la empresa
Our vision is to bring beauty, colour and joy to every garden. The Sarah Raven brand was first established in 1999 with a seed list. We now provide a comprehensive range of seeds, plants, and gardening and floristry kit. We pride ourselves on the quality of our products and Sarah trials most of what we sell in her garden at Perch Hill. Every single thing we sell goes through a tough selection process and is trialled, tested and loved by Sarah at her Perch Hill Farm – her garden in Sussex where she lives – so you know you'll only ever get the best quality items for your kitchen and garden. All our seeds, bulbs and plants have to not only look or taste fantastic, but also be highly productive. All our collections and mixes have been inspired by Sarah's designs for her own garden and flower arrangements.
Información de contacto
Perch Hill Farm, TN32 5HP, Robertsbridge, Reino Unido
- sarahraven.com/help
- www.sarahraven.com
2,4
Malo
13 mil opiniones
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3 months later and still no order
3 months later and still no order. Oh sorry half of it was cancelled after 2 months after I chased continually for an update (stock issues apparently) and yet to receive the other half. THREE MONTHS. Would give SR minus stars if I could at this point.
15 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
After reading a rather dismal review in…
After reading a rather dismal review in the Daily Telegraph, I have always had excellent service from Sarah Raven and they have always been willing to replace anything that has arrived damaged whilst in transit. I think their only problem is their use of Evri for deliveries. Carolyn Lewis
14 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
How can companies get away with selling inferior goods
I bought collections of dahlias and singular dahlias and only about 2 out of them sprouted, very disappointing, been extremely unwell and looking forward to a good show. I wish I had checked out reviews on the dahlia scene as returning customer, I do not entertain "bots" and for this reason I have unsubscribed from their mail shots and will never buy from them again.
14 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
In April/May I ordered two collections …
In April/May I ordered two collections (6 plants) of scented geraniums. They arrived in late July and were planted immediately as per instructions. They grew profusely - all leaves and no flowers. Eventually a few flowers bloomed at the very end of some of the stalks. I was very disappointed as they looked nothing like the photographs in the brochure. I tried to contact the company but no joy.
Their customer relations is diabolical. After many years of buying my plants from Sarah Raven -this will be my last.
14 de mayo de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Wrong Items Received
I ordered some pots and the wrong ones were sent. Contacted the chat bot last Thursday. Received an email on the Thursday and radio silence ever since. I used to order a lot from Sarah Raven but will not do so in the future.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
I have just cancelled my order
I have just cancelled my order. Waited since 26 August, heard nothing. Customer bot just sending out auto replies telling me to be patient… Crap service…!!
14 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Trying to make contact …
Trying to make contact since Thursday 10th September and no response. A 2nd email sent 14/9.
Hopeful for an answer
10 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Absolutely abysmal company
Absolutely abysmal company. Products in my large order were either damaged, hugely delayed, sent with no notice when I was on holiday months later, or not sent at all. The service is terrible with no chance of any communication from a human. They ask you to talk to a chat bot and then say they will follow up on email, which they never do. I ended up requesting a chargeback from my bank for some of my order which they contested on the 44th day just as I started to think the nightmare had been resolved. I'll never order from them again and would strongly encourage anyone thinking of buying from them to avoid at all costs.
14 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Can’t really rate the experience as I…
Can’t really rate the experience as I haven’t received my order. I just wanted to observe that having read all the recent negative feedback I wrote to customer services enquiring about my order which was to be fair only three weeks ago.. I have just received an automated reply of course dispatch was spelt DESPACH!! doesn’t actually feel one with confidence. I just wonder how involved Sarah actually is in all of this.. certainly isn’t the company I’ve used for many years and won’t be using again.
14 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Still waiting for my order and refund after 2 months
I would strongly advise anyone considering ordering from Sarah Raven to be cautious based on my experience.
I placed my order over two months ago and I am still waiting for it to be completed. The order was split into multiple deliveries; Part 2 was stolen, which I reported, and I am still waiting for a refund or resolution. The final part of my order has still not arrived either, and I haven’t been given a confirmed dispatch date.
The most disappointing part has been the customer service. I have emailed and messaged repeatedly and have either received no response or no meaningful resolution. After three months, I still don’t have everything I paid for and am still having to chase the company myself.
I’ve now reached the point where I am formally escalating the matter through Citizens Advice and, if necessary, my payment provider.
For a well-established company, I expected a completely different level of service. I would not order from Sarah Raven again based on this experience and would urge others to consider the customer service they may receive if something goes wrong with their order.
6 de julio de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Order not received, abysmal customer service
I placed an order in August but by 7th September I hadn’t received anything about a dispatch date so I contacted the company. They partially refunded my order as they said something was unavailable but the remaining order remains outstanding and there’s no information about when I might receive it and no way to contact the company as the virtual assistant seems to have been removed from the contact us page.
Had I read the reviews of this company on Trustpilot before ordering I would not have bothered. Not sure what’s going on with them but don't waste your money or time, look elsewhere for plants.
UPDATE 14/9/26
I received the reply below today but this seems to be a standard reply to any poor star reviews. There is no virtual assistant anymore, the link has been removed and emailing the company hasn’t helped either as they say the order is being processed but it’s been processed since 13th Aug and I’ve not received anything.
13 de agosto de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Paid full price on the The 3 for 2 offer
The 3 for 2 offer was not reflected in the price charged - my payment was taken without me giving credit card info - so I paid without meaning to. I have written to Sarah Raven immediately to request a reduced price or a refund and will feed back my response.
Beautiful products - but too expensive for me at full price.
12 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
I wish I had read the reviews!
I wish I had read the reviews before ordering! The reviews are accurate in that it takes weeks to receive the bulbs and it’s not possible to communicate effectively with the company. I’d suggest finding a different company until they can improve their distribution issues.
28 de agosto de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Not a happy man ordered and payed for six bulbs opened the box and found 4 had a plan of where to plant them going from small to large alliums come to the big ones and only have four
Count the order when packing
12 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Very poor customer service
I ordered seeds in August and according to their website they were being prepared for despatch on 25 August. Since then no contact it is impossible to speak to some one and their tracking system is not fit for purpose. Have e-mailed the company and waiting for a response.
12 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
I ordered x3 bulbs and awaiting their…
I ordered x3 bulbs and awaiting their delivery. However, I had cause to change the delivery address which Sarah Raven did quickly and without issue which was much appreciated.
I have not received the bulbs yet but have only had positive recommendations from friends and family experiences.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Customer service is the worst Ive ever experienced!
I emailed Sarah Raven as very unhappy with their jewel vases. I kept getting the same email saying sorry can’t refund. Emailed back to try and get my point over. Next email said this was going to be passed to management!
Nothing for 1 month now. Her customer service is the worst I’ve experienced. Totally frustrated as you can’t get a human on the phone.
11 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Dazzling Dahlias
I was delighted with the Patrick Grant Dahlia Collection. I contacted the Sarah Raven Customer Service and they identified my favourite. I have just ordered more 'Night Silence' dahlias for next year!
5 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Three wallflower plants of different…
Three wallflower plants of different sizes. Tiny medium and large.
Delivered to my next door neighbour.
Disappointed.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
After reading previous reviews I was…
After reading previous reviews I was concerned about the validity of this website after I placed an order in early July for dispatch September. I did send a rather blunt email to their CS team and am pleased to say I received my order 48hrs later. This is the first time shopping with Sarah Raven. I did appreciate the advice slip enclosed in the parcel for planting and storage tips. Thank you.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Sarah Raven
Thank you for your review. Please be assured that if you have contacted the team, we will be in touch very shortly. Kind Regards, Sarah Raven Customer Services
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