Sarah Raven Opiniones 

I emailed Sarah Raven as very unhappy with their jewel vases. I kept getting the same email saying sorry can’t refund. Emailed back to try and get my point over. Next email said this was going to be passed to management!
Nothing for 1 month now. Her customer service is the worst I’ve experienced. Totally frustrated as you can’t get a human on the phone.

I was delighted with the Patrick Grant Dahlia Collection. I contacted the Sarah Raven Customer Service and they identified my favourite. I have just ordered more 'Night Silence' dahlias for next year!

Three wallflower plants of different sizes. Tiny medium and large.
Delivered to my next door neighbour.
Disappointed.

After reading previous reviews I was concerned about the validity of this website after I placed an order in early July for dispatch September. I did send a rather blunt email to their CS team and am pleased to say I received my order 48hrs later. This is the first time shopping with Sarah Raven. I did appreciate the advice slip enclosed in the parcel for planting and storage tips. Thank you.

I messaged Sarah Raven in May of this year over failed Dahlia Tubers. I messaged again in June, July & August & the issue has not been dealt with & I have had no communication. Order number SRW 7164490. I have been a loyal customer for many years & am disappointed & disgusted by the way they now treat their customers & by the plants they provide. My last order was for scented leaved geraniums & part of the order were totally different types from what I had ordered. Of course I have had no reply to my messages about that either. They should be ashamed.

Having not really had issues when ordering from Sarah Raven in previous years, Im sadly left bewildered by how poor her online business currently is?!!

I placed an order on 16th August for 2 Viburnums in 2 Litre pots whilst they were on special offer…it’s now almost mid-September and the order still only says ‘confirmed’?!! I have chased up with emails to Customer Service…nothing but the original auto-reply stating they will get back to you within a week…yeah right! Having checked for other ways to contact via the website, there is mention of a ‘Garden Assistant’ Chatbot but any link to that appears to have been removed…I’m just stuck in limbo now. I’ve even tried posting on X and copying SR in and commenting on Facebook posts/their ads and still nothing.

Sarah Raven your current Customer Service is worse than ‘poor’…it’s NON-EXISTENT!!!

Like many others I was frustrated and disappointed at the level of customer service. I submitted an enquiry via the AI assistant asking to be contacted by an actual person. I received an email that said I’d be contacted within 5 days. I wasn’t ! My order took a month to be delivered . The plant when it did arrive seems to be healthy but I will never risk ordering from Sarah Raven again.

Part of first order just arrived. Completely different from what I ordered, and from pre-delivery note I received. No phone number or not even a chat bot for contact. Just sent 2 e-mails we will see what happens but thus far not impressed.Just wish I had read these reviews before. So you can submit a generic reply on here, just as I have received a generic automated response from your customer services saying not to expect a reply for a week as you are too busy! What a joke…

I have just received an order I placed in August and the plants are big and healthy really pleased with them
I would recommend Sarah Raven plants and bulbs they are very good quality and arrive very well packed and a good price

Ordered 4 items and paid for next day delivery .
Items required for a Birthday gift
After complaining because the items didn't arrive I was informed that two items could not be delivered due to not being in stock. After I informed
Sarah Raven that i'd paid for next day delivery they then sent me a refund, something I had to initiate

The other two items finally arrived one correct the other not .. wrong item sent.
Apologies sent to me via email.
No way to speak to a human being .
I feel very undervalued . First and probably the last time I shop with Sarah Raven.

I ordered a table in May but I was told it wouldn’t be delivered until the end of August. When it arrived it had been opened and created - clearly a return. I tried their chat or but it told me someone would get back to me - 2 weeks later no one has. I have stage 4 cancer and cannot pack this up and return it. There appears no way of getting redress. This company treats people v badly.

Just had a refund today September 8 for an order I placed at Easter. I’ve written to them repeatedly- no reply. No apology for non delivery. They’d had my money all these months! Used SR a lot in the past. Never again!

Order placed in July with delivery expected within a few days. Payment immediately taken. Plant not received. No ability to speak to a person. "ticket" eventually raised. Despatch then given as 12 Sep with discount as plant now in sale. 8 Sep order cancelled and credit to be issued. Shocking experience. I will not use them again. Do not order from Sarah Raven.

I ordered my plants on 16th August and only had 1 email confirming order. Eventually some items came 29th August ( after I sent email but still didn’t receive a response). I’m still waiting for another plant. I’ve sent another email and 2 messages on facebook messenger ( no response for either). Definitely would never buy them from these again !! I have now asked for a refund, but probably won’t get that either 😡

Absolutely shocking customer service!
I ordered bulbs and seeds over three weeks ago ( said they were in stock ) , still not received them ! WHY NOT ????
Sent emails no reply ( disgusting )
Be warned do not buy from Sarah Raven , you won’t get your order even if the items are in stock ??? WHY NOT ????

Still waiting for resolution of a gift voucher £30 which I am unable to use as company says it doesn’t recognise it. Have had to pay in full for order which they now say is going to be delivered. Lodged a complaint in July with absolutely nil response. Will not use again despite various orders over the years.Apalling customer service.

Had an issue with broken pots. This was resolved super speedily and with a complete replacement. I've always had good services and products from this company but this was above and beyond. No quibbles, no bother. The pots are excellent. Thanks.

I spent the summer landscaping my garden and have ordered many plants from 6different companies.
Sarah Raven is by far the poorest
Plants take a long time to arrive with no updates
Some weren’t labelled
When ordering plants in threes , one always seems to be much smaller and weaker than the others
My 3 blue phlox turned out to be bright pink- no good for my blue and white garden and too late to get a refund .
I won’t be ordering again
If you’re wondering- One click plants were the best by far ,and cheaper!!
Please do better Sarah

Still waiting for plants to be delivered that were ordered at the beginning of July. Money taken and no reply to email. Not the service I expected from what I understood to be a reputable supplier. Very disappointing!!

Previously I have had no issues with Sarah Raven, but this year there were months of delays with no update. Multiple emails to cancel the order went unanswered. Escalation from chats likewise. Shockingly awful service and a true disappointment.