Shaksboutique Opiniones 

265
•
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have been trying to return this dress due to it taking 2 months to deliver and very poor quality. I have been ignored multiple times to get returns policy and still had no reply. SCAM, do not use!!!... Ver más

Valorada con 1 estrellas sobre 5

Bad customer service with no reply to various constant forms of contact .only did when advised been in contact with trading standards. Refuse to refund postage paid although sent screenshot from tra... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a gym set for my daughter, because it was taking a little longer to be delivered I emailed to ask where it was (my fault, I didn’t read the expected delivery time) I was instantly replied... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fabulous service My daughter had fallen in love with the natural fur short padka but the website was down. I sent an email to ask when the site would be relaunched and had the most wonderful customer... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres
  2. también en la categoría
  3. Tienda de accesorios de moda
  4. Tienda de gafas de sol
  5. Tienda de ropa deportiva
  6. Tienda de trajes de baño
  7. Tienda de vestimenta deportiva

Escrito por la empresa

We are a mother and daughter duo based in the East End of London. The concept of Shaksboutique came to life as my daughter (Shakira) has an eye for fashion and experience in the modelling industry, whilst my (Alexandra’s) nurturing traits as well as interest and passion to encourage my children, in order for them to fulfil their dreams, created this beautiful business. Together we are a tag team supplying women of all ages with the latest fashion and trends, whether it be clothes or accessories, we aim to promote confidence, enhance outer beauty and provide comfortability, we have something for everyone.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

265 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

Todas las opiniones

(265)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, trousers are exactly as they are in the picture, if not better! Would definitely order from this site again.

16 de mayo de 2023
Opinión espontánea
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Respuesta de Shaksboutique

Hi Alana,

Thank you so much for your lovely review! We really appreciate it. We are so glad you loved the tassel trousers and hope to see you back again in the near future.

Best Wishes,

Annie

Valorada con 5 estrellas sobre 5

Fast dispatch and delivery

Fast dispatch and delivery, lovely items of clothing

27 de abril de 2023
Opinión espontánea
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Respuesta de Shaksboutique

Hello T.H,

Thank you for your lovely review! Your feedback really means a lot to us and we hope to see you shopping with us again soon.

Take care,

Annie

Valorada con 1 estrellas sobre 5

fellow customers from this shop i am…

fellow customers from this shop i am trying to send an item back but i cant find or get hold of them to return it, any advice where i send this to please they are nor responding to any communication at all!!!!!

24 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent services

My sister bought from here and she said the customer service was great and that the delivery was way faster than she expected, she has definitely encouraged me to buy from here in the near future.

19 de octubre de 2022
Valorada con 1 estrellas sobre 5

I ordered 2 coats one of them did not…

I ordered 2 coats one of them did not arrive and I messaged this company so they said it got lost in the post so they sent another one out which took 2 more weeks. I sent one back and still not received my refund, I have emailed on multiple occasions and no one getting back to me and my refund has not been refunded!

29 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor fitting clothes expensive delivery fee and return

I ordered a bandage dress which took around 2 weeks to arrive. It was nice but the fit of the dress was strange and puckered at the sides so I returned it. I paid £4.99 for the delivery and another £4 something to post it back. I'm still waiting for a refund.

29 de octubre de 2022
Valorada con 5 estrellas sobre 5

Incorrect size but customer service was excellent

Just like to say I received the incorrect size boots , but after my email to them shaksboutique went out of there way to sort this out , and I will definitely be back to shop with them again.
Thanks again
Ian

9 de noviembre de 2022
Opinión espontánea
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Respuesta de Shaksboutique

Hi Ian,
Thanks so much for taking the time to give us a 5 star review.
So glad to hear you were happy with our customer service, and we really appreciate your feedback!
Many thanks,
The Shaksboutique Team x

Valorada con 5 estrellas sobre 5

Even though my coat did not fit me

Even though my coat did not fit me, customer service was excellent and very understanding :)

10 de noviembre de 2022
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Respuesta de Shaksboutique

Hi Ashleigh,

We are so sorry the coat did not fit you! However, thank you for the lovely feedback! . We really appreciate you.

Best Wishes,

The Shaksnoutique Team x

Valorada con 1 estrellas sobre 5

Bad customer service with no reply to…

Bad customer service with no reply to various constant forms of contact .only did when advised been in contact with trading standards. Refuse to refund postage paid although sent screenshot from trading standards that postage is consumers pay is suppose to be refunded under 14 day change of mind consumer contract. Items come from China and takes 14 days plus to arrive plus sizing incorrect to sizing chart . Wouldn’t even give one star

I see from your reply the lies about your contacting xx amount of times . Iv got proof of one from you after I countless times emailed texted called voicemails

10 de octubre de 2022
Logotipo de Shaksboutique

Respuesta de Shaksboutique

Hi Coral,

Thank you for your review.

We are so sorry that you are not satisfied with the service provided here at Shaksboutique.

I can see you were contacted in regards to your order on many occasions, you also received a telephone call to put you at ease after demanding your parcel in just 3 days when we have a very clear shipping policy.
You were made aware of the shipping policy and you received your blazer within the stated time-frame even sooner. We always try to provide the best customer service here at Shaksboutique, and this is recognised by our positive feedback from customers on Trust Pilot.

Thorough responses were sent in reply to your emails, and details regarding the whereabouts of your parcel and the timeframe in which it would arrive were included in the email replies from ourselves. Unfortunately, you decided to return it via a courier service contrary to what we recommended. And you were refunded for the item.

Here at Shaksboutique, we appreciate all customers and our key focus is to ensure all customers have a happy experience shopping with us.

We apologise for any inconvenience that may have been caused within this matter.

Shaksboutique Team xx

Valorada con 5 estrellas sobre 5

love it

The fur coat I received was really nice and full, I received regular updates on my purchase and it came a couple days earlier than expected. I definitely will be ordering from here again.

4 de noviembre de 2022
Opinión espontánea
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Respuesta de Shaksboutique

Hi Harmony,

We are so glad you are happy with your new Fur Coat. Thank you for taking the time to leave us a wonderful review.

Best Wishes!!

Fr all of us @Shaksboutique xx

Valorada con 5 estrellas sobre 5

Very helpful and speedy delivery

Very helpful and speedy delivery. Nicest team! Would deffo buy again from there and shorts are the best quality

31 de octubre de 2022
Opinión espontánea
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Respuesta de Shaksboutique

Hey Maiya,

Thank you for your purchase and glad the shorts were suitable!

You have been a great customer and we really appreciate your 5 star review.

Fr the Shaksboutique Team

Valorada con 5 estrellas sobre 5

FANTASTIC I LOVE IT

The delivery is quick, the product is exactly as described, and looks just like the picture.
I would also say it’s true to size so you’ll probably only need to go one size up

28 de octubre de 2022
Opinión espontánea
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Respuesta de Shaksboutique

Hi Jade,

Glad you loved your fur coat! And thank you for taking the time to leave us a review.

The Shaksboutique Team x

Valorada con 5 estrellas sobre 5

Ordered a black lion button blazer

Ordered a black lion button blazer, this is the 3rd blazer I've ordered from this shop amazing quality as always, fast delivery would definitely recommend this boutique it's one of my faves

17 de octubre de 2022
Logotipo de Shaksboutique

Respuesta de Shaksboutique

Hey Lauren,

Thank you for taking the time to leave us such a lovely review. We really appreciate it and are so glad that you love your new blazer.

You have been an amazing customer and we hope to see you visit us again in the near future.

All the best!
Fr all of us @Shaksboutique x

Valorada con 5 estrellas sobre 5

Gibraltar hoodies

Not only are these going to be the perfect outdoor item on a cool summer’s evening, but an amazing winter heating saver too😊😊

10 de octubre de 2022
Opinión espontánea
Logotipo de Shaksboutique

Respuesta de Shaksboutique

Hi Cath,

Thank you for taking the time to leave us a 5 star review. We are so glad you love our Gibraltar Hoodies, definitely a winter saver, especially in times like this. You have been so awesome.
Best Wishes fr all of us @Shaksboutique x

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