Shelly Motors Opiniones 

Very disappointed with Shelly Motors, an official Kia dealer. I booked an MOT and service, paying an extra £20 for collection and drop-off — a hugely helpful service as a single mother with a newborn.

The next day, they cancelled, claiming my address was outside their 10-mile collection zone. Google Maps showed the shortest route was just 8.9 miles, and I provided evidence. They responded by selecting a longer route that marginally exceeded 10 miles, despite their advertising giving no indication that this was how eligibility was determined.

The dispute over a few miles was petty enough, but the bigger issue is the lack of empathy, common sense and customer care. I want to support businesses with strong values and responsible leadership. This experience demonstrated the opposite. I would not choose to support this business again, and the way I was treated reflects poorly on the Kia brand.

Regan Hardy was amazing! He was so friendly, helpful and welcoming, and made the whole experience a really positive one. Thank you, Regan, for such excellent service. Highly recommend!

Regan made our purchase of a new KIA EV2 easy with great service

I bought my KIA Niro from Shelly Motors in Epsom.
Our Sales Executive Regan Hardy was professional and on point from start to finish. He highlighted all possible avenues so no hidden costs/surprises cropped up.
I bought my first KIA (Stonic) here 8 years ago and now back for my Niro.

Would I recommend Regan Hardy to care for you through your Shelly Motors Epsom experience? Absolutely.

Very Happy with the service.

Amazing experience from start to finish, from viewing to picking up I couldn’t be more impressed.

I have used many dealerships over the years but this is no doubt a step up on anything I have ever experienced.

I paid a £99 refundable deposit to view a car after being persuaded into doing so. I subsequently realised it was the wrong trim, so I contacted the dealership and asked for my money back.

What should have been a simple refund turned into a three-week ordeal involving five promised call-backs that never happened.

The most frustrating part is that I was actually told that the refund had already been resolved a week before I made my most recent call. Four days ago, I spoke to the same advisor again, only to be told that he had “just processed” the refund.

So apparently, despite being told a week earlier that it had already been resolved, it hadn't actually been processed at all.

That says everything about the level of communication and customer service here.

They are extremely quick and efficient when it comes to taking your £99. Getting it back, however, appears to be an entirely different story.

I have now wasted hours of my own time chasing a company for a refundable deposit, repeatedly being promised call-backs that never materialised, and ultimately being given information that was simply not accurate.

To be fair, the refund was eventually dealt with, but only after three weeks of chasing, multiple broken promises and contradictory information. A straightforward refund should not require this level of persistence from a customer.

The whole experience has left me seriously questioning what their customer service would be like if there were a genuinely significant problem with a vehicle after purchase.

If this is how they handle returning £99, I certainly wouldn't want to find out how they handle returning a much larger amount or resolving a serious issue.

Taking customers' money clearly isn't the problem. Apparently, returning it is.

Very disappointing experience and, based on my experience, a serious need for better staff training, communication and basic follow-through.

Second time around we've gone through Shelly Motors, and the second experience was much better in part due to Regan who made the process easy and straightforward. We got the deal and car we wanted. Credit to Regan. Thanks again.

Really poor service. First time I used the Middleton garage I was booked in for two tyres to be fitted, a few months ago. Took the car there at the correct time and walked home, 5 minutes later, got a call saying they couldn't get a wheel nut off. I had to walk back down there with my own tools and take the wheel nut off for them on their forecourt. For them then to tell me I have missed my slot and I would have to come back with the car at the end of the day! Took it back and my toddler and I were left waiting while it took the 45 minutes to change two tyres.

Second attempt at using them today. As they are just round the corner I thought I'd give them another chance. Booked to have two tyres fitted, got a phone call 10 minutes later. We can't fit your tyres on that day, we can do it 10 days later. Asked if I can cancel the booking, they said no!

Will not be using them a third time, the have no idea what they are doing.

I purchased a used Sportage from Shelly Motors in April 26 together with a 'Diamondbrite Restore Cosmetic Repair Maintenance Plan' which is supposed to include four quarterly maintenance inspections per year. Long story short, tried booking an inspection with Shelly's and after being bounced between them and Diamondbrite apparently they send you a link by email, which hasn't arrived as yet, and you have to take photos of the car and return them to them, via email, and they ascertain whether any work as required to be carried out. To me that is not a maintenance inspection as sold to me in their literature. Just warning any future customer who is inclined to purchase one of their 'plans'.
Having read other reviews on this site I won't be returning to have the car serviced by them.

My recent experiences (service & care plan quotation) have been disappointing. The service included a visual health check (VHC) but this was delivered to me with an unintelligible sound track and it omitted a "fault" that was subject to a quote for repair. The suggested repair was for the replacement of parts fitted by Shelly Motors less than a year ago. The engineer was ignorant of the service history of the car and cavalier in his diagnosis of the fault. There were no apologies for the absence of a useful VHC sound track. The care plan quote (for years 6 & 7 of my Niro) was £821 (including MOTs) but going direct to Kia gave me a quote of £529 (including MOTs).

A disgusting service !!! Mess you around with confirmed appointments for car service bookings , be aware !!!!!! Deluded staff and management very disappointing . Don’t take your Kia there they are a nightmare and totally incompetent

Useless Employees.
Do not bring your car to Shelly Motors if you value your time or car.
Took my Kia to Shelly Motors in Epsom for a recall and aircon check. Left the car with them all day.
Went to pick the car up to be met by some guy, clearly in a hurry to close. Claimed he didn’t know anything about the work on the car. He handed me the keys NO PAPERWORK.
Didn’t take me long to find out they didn’t address any of the issues I brought the car in for. What they did with the car all day ? Your guess would be as good as mine.
Needless to say this dealership is useless.

Unfortunately, this was a very disappointing experience overall.

I first visited the dealership to enquire about purchasing a new Kia Picanto. I found the initial sales process to be quite slow and inattentive, with long periods waiting for minor quote amendments and fairly limited communication throughout.

During my visit, I made it clear that I did not wish to proceed with the vehicle purchase without first discussing it with my partner. Despite this, I was encouraged to pay a fully refundable £99 fee in order to supposedly lock in a deal that I was told would not be available later. This felt like an overly pushy sales tactic for someone who had already expressed uncertainty about the car.

Having decided to go with a different car, I returned to the dealership later the same day to request the refund and was assured that the payment would be reversed and back in my account by the following Tuesday. Instead, the process dragged on for more than two further weeks and involved multiple follow-up emails, repeated promised callbacks that never materialised, escalation to Kia UK, and eventually being told that the finance department had lost my card details.

Frustratingly, the refund was then ultimately processed manually over the phone via a card machine anyway, which was something I had actually suggested on the very first day at the dealership. The call itself took two minutes and the money had reappeared, making the length of the delay and difficulty in resolving the issue all the more frustrating.

I also did not feel that the finance process was communicated particularly clearly by the sales team. Despite being clear that I wanted time to consider the purchase before proceeding, I later discovered that a finance application had been submitted on my behalf after I had left the dealership that afternoon. I do not feel that I had given informed consent for this to take place.

Kia UK themselves were polite and responsive once involved. However, the sales and complaint-handling experience on this occasion fell well below what I would expect from a Kia main dealership. I would therefore strongly encourage anyone visiting to ensure they are absolutely clear on what stage of the process they are at before signing or paying anything.

Best believe i would put 0* if i could however i cannot. The service from this so called garage is nothing short of a disgrace, maybe if the employees weren’t sneaking off every 2 mins to vape in their back room to feed their nicotine addiction maybe they’d answer their phones. Brought a vehicle on the 18th of April after previously viewing and depositing on the 11th, when employee Mika told us that this vehicle will get a full check before we come back to collect, as well as this being backed up by their online review system (dug yourself a hole there oops). If this is the case then tell me why on the 18th driving home an engine overheated message has occurred on the dashboard to then see coolant absolutely everywhere except where it should be? Mad i know. Anyway, the car gets taken back to the garage which would have been done many hours prior however like i mentioned they are all too busy vaping (cool kids) and now we find out that there is 1k worth of damages, including a whole new cooling system (which shock can right off your car) as well as getting the correct tyre size fitted which is just insane. The absolute worse garage known to man, how they have gotten away with this is insane and if you do work there and are reading this please just know you are a scum bag.

I would just like to start by saying, I viewed a Kia rio on the 11th April, I then placed a deposit and employee Mica informed me that my car would get a full look over so it’s in perfect condition for when I pick it up on the 18th of April! 18th of April comes around I pay the rest of the money upfront and leave with my vehicle, 2 hours after I have my vehicle a “engine overheated”warning sign comes up on my dash. I pull the car over and check my bonnet to find my cooling system to be bone dry. I then take myself to a shop 5 minutes away, fill my car up with coolant and drive home, another 5 minutes drive. As pulling up yet again that same warning comes up. I get out check and YET AGAIN my cooling system is bone dry. I look at my under tray and it is soaked in coolant. My radiator is spitting out coolant. The floor outside my house is covered in coolant. This is completely UNACCEPTABLE. I’m a young female and I belive they have taken advantage of that and sold me a car that should NOT be allowed on the road. When I called the Monday after this happened, they informed me that they cant collect my vehicle I have to get it recovered from a breakdown service. To which I called the RAC and they had a look at my vehicle and took it straight to this garage. The RAC told my dad this is absolutely outrageous and that they should of never let a car off there courtyard like this! I am yet again left in the dirt because this company can not do there job correctly. So no MICA I will not leave a nice review for your competition.

I just wanted to leave some positive feedback for Dan Joubanian in the service team.

From start to finish, Dan has been extremely helpful, professional, and easy to deal with. He took the time to clearly explain everything, kept me updated throughout, and made the whole process straightforward and stress-free.

What really stood out was his communication and willingness to help — nothing felt like too much trouble, and he made sure I was fully informed at every stage. It’s not often you come across that level of customer service.

A real credit to the team — thanks again Dan, it’s genuinely appreciated.

Awful Kia dealership - definitely avoid. Had a terrible experience here recently with car servicing and using their monthly servicing plan. Staff are truly awful and no level of customer service

Update April 19th: Still absolutely 0 resolution. Promises never kept. Excuses and lies.
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Genuinely awful. Avoid!

The car I bought was delivered with literally no paperwork: no V5, no service history, no warranty info.

Despite being told this was all posted in December, nothing ever arrived and no proof of postage was provided (its February). Numerous people have decided to just make up stories about whats happened or just lie about calling me back when they 'find out what is going on'

Kia head office are involved now and even they are struggling to get in touch.

The invoice I have received (eventually) has the wrong info on.

It feels like it's being run by toddlers.

The car also arrived in worse condition than expected, bodywork issues not mentioned, dirty interior, and not even the promised full tank of fuel.

I have given them every opportunity to fix this situation. Over 2 months of calls and emails asking politely.

Properly shocking. Do not go near it.

The service was not honoured as booked, not carried out as advertised, and inaccurately documented by Kia Shelly Motors (Epsom).

I booked an Annual Service via the official Kia website and received a confirmation email. On arrival, I was told the booking was not confirmed and was asked to rebook. The service was only carried out after insistence.

I clearly highlighted my requirement for the dashboard warning lights indicating an electrical fault to be investigated. The staff initially rejected this request, stating it was not included in the Annual Service and would require a different type of appointment. They claimed that, because I booked online, I had selected the wrong service, despite there being no alternative service option available during the online booking process.

When I collected the vehicle, I was initially given only the payment receipt, with no service documentation at all. The Vehicle Health Check report was provided only after I explicitly requested it, at which point I identified multiple inconsistencies.

The report contains false and misleading information. It states that the electrical system related to the dashboard warning lights was marked as “OK”, with no observations, despite the warning lights remaining on and no diagnosis having been carried out.

When I questioned the manager about why this was not recorded, he stated that he did not include the observation because I already had prior knowledge of the issue, which is illogical and unacceptable. For comparison, damage to my bumper — which I was also fully aware of — was explicitly recorded in the same report.

The report also falsely states that a system reset was performed and that a health check video was completed. In reality, the warning lights remain on, no electrical diagnosis was carried out, and I was later told that no video existed due to a camera issue.

Additionally, my phone number was altered in the system, preventing me from receiving the customer satisfaction (NPS) survey.

I paid £95 for a service that was not properly carried out and falsely reported. I can provide evidence to support all statements made.

A formal complaint has already been submitted to Kia Customer Services, and I am currently awaiting a formal response before escalating this matter further.

Based on this experience, I strongly advise others to avoid carrying out any service at Kia Shelly Motors, Epsom.