Shelly Motors Opiniones 

On 1 September I phoned to book an MOT and annual service for 29 September with a Collect and Deliver Service. This was accepted and on 29 September I waited patiently for the collection. I eventually phoned the garage to be told that they had no record of my call and the earliest they could accept the car was 13 October without collection and delivery. I later checked my phone records which showed the call at 13.46 on the 1st. I was later told that the car was ready for collection and I was sent a link for their payment system which proved to be faulty. I was later told by two different members of staff that they were having problems with the system. Finally when arriving at the garage to collect the car my Wife had to wait 30/40 minutes while ‘the paperwork ‘ was being completed and in all this was over an hour since their phone call advising me that it was ready.
This was a complete shambles and no one seemed to care.

Where to start ! I have dealt numerous times with this garage over the past 12 months and have to say at best they have been passable and at their worst (which they are good at displaying) they are hopeless. Rarely answer the phone, inept about booking basic services, unable to order parts and communicate their errors...the list goes on. Oh, and just be super aware that if you "dare" to go for a warranty claim they will do their best to make it difficult for you....something to do with KIA paying them much lower labour rates as I understand. Genuinely the worst garage I have had to misfortune to deal with. I hope KIA notices the damage they are doing to the brand !

Haven't been able to drive my Kia Sportage for close to a month (only had it 6 months). They couldn't find me a service slot in this time to rectify the issue as apparently its not an issue until they say so....even when the car battery maintenance system shuts the car down! Now they have it and it requires a part.....but they don't have the part anywhere in the UK! The after sales service is 0/10 and the standard line rolled out by the Aftersales Manager is "it's out of our hands". Five star service when they sell it to you........zero star service, zero star empathy and zero star ownership of any issue after they have your money. BE WARNED

Brought our car yesterday , was super pleased and Brett was brilliant , he showed me and my husband how to use the car going through every detail and nothing was to much!
Thank you for our lovely car we look forward to driving it

I rarely leave negative reviews, but my experience with Shelly Motors has been incredibly frustrating and disappointing. I brought my Kia EV6 to them three separate times for an issue with AC (slow) charging. Each time, I hoped they would finally resolve the problem, but instead, I was met with poor communication and a lack of accountability.

- First Visit: They told me they would address some factory recalls, which they did, but they didn’t even bother to test whether the AC charging issue was fixed. Unsurprisingly, the problem persisted.

- Second Visit: I specifically asked them to fix the charging issue. They ran some tests but didn’t resolve anything, and I was told to bring the car back yet again.

- Third Visit: After waiting 3-4 weeks for another appointment, I dropped off my car, only to be told they would need to keep it much longer than originally agreed. No clear timeline, no updates, and still no solution.
 
Shelly Motors has shown a complete lack of urgency and care in addressing my EV6’s charging problem. I’ve wasted time and energy with repeated visits, and my car is still not fixed. If you value your time and want your issues actually resolved, I would strongly recommend looking elsewhere.

Shelly Motors needs to seriously improve their customer service and technical competence.

Shelly Motors is a pleasure to visit. Lovely showroom and there is always somebody there to answer questions. We bought our Kia Picanto and were awarded wonderful service. Our salesman was Darren Burgher who could not have been more helpful. He went through everything with us and was very patient. The car was immaculate when we collected it and everything went very smoothly.The aftercare from Darren was excellent nothing too much trouble. Thank you Carole

We came to look at a car last week and was dealt with by Brett who was simply wonderful. There was no pressure from him like we had experienced with previous sales people and we felt at ease with the whole process. We picked up our car today and again our experience was 10/10, with how he explained everything and answered our questions with no hesitation. I would strongly recommend visiting Shelly Motors.

I took a brand new kia from collindale kia 3 years ago , and since that i always go to shelly motors, they got a superb service and the service department fellows really helpful,and support, I definitely recommend my friends (only a small issue is there phone line need to be fixed, cos they don’t answer the phone first place, we had to phone few times, which needs to be improve)

Brett was simply amazing! Despite our specific requirements he managed to find us a car matching what we wanted!

He was very friendly and knowledgable and gave us a great handover today.

Well done we are so happy and a shout out too the friendly receptionist!

Again Shelly motors have surpassed my expectations. For some reason, which I will not go into, my service etc for last Wednesday was cancelled. Their suggestion was that they could pick up the car on Friday do the service, MOT. and satnav update and return it that afternoon. It was picked up at about 0950 hours this morning and dropped back at roughly 1500 hours this afternoon all done, beautifully cleaned inside and out. Yet another demonstration of how Shelly motors care for you. Thank you Shelly motors much appreciated.

Visited Kia following a quote from another dealer in Epsom. So glad I did as they exceeded my expectation in terms of price and customer service. Brett Davies was superb throughout and is a credit to his profession. Would highly recommend this dealership and in particular Brett.

Brett was great. Very strong knowledge of cars and great sales process throughout. 5 stars.

My husband and I purchased a 2022 Kia Sportage from Shelley motors on 8th March 2025. The car dealership was easy to find and they had a great selection of the Kia models to look at. Having done some research on-line already we went along to test drive a Kia Sportage. Our sales executive Brett was very knowledgeable, and experienced in his field and was able to answer all our questions we had about the Kia Sportage. Brett was very professional , and listened to what price range we were considering, and what we could afford. Following our test drive of the Kia Sportage we did not feel pressured to purchase the car, and Brett was keen to hear our feedback.
Brett was super efficient, and managed to find us a 2022 Kia Sportage within our price range ( 28,000 miles on the clock ) within about 5 minutes of us sitting down. It is definitely the nicest car we have ever purchased( but to be honest this was going to be easy as our last car was a battered ford C-Max !). Great to have a car with all the safety features, rear sensors, and the most exciting feature for my teenage daughter the coffee cup holders in the back!
Brett made purchasing the car straight forward, and before we drove the car away, Brett made sure he went through all the main features on the car, and how to link phones to the cars on-board systems.
I would recommend Shelly motors, and Brett our sales executive to anyone. Brett made our experience of buying a Kia ( a car we have not had before ), straight forward , and stress free. He was professional in his approach, easy to talk to, and sold us a car we are delighted with.
Thank-you Brett.

Bought a used KIA Niro from Shelley Motors and received a very good service from Brett. I was particularly grateful for him talking me through all of the control features on handover as this is a much more sophisticated car than I am used to driving.

Can not tell you what a great experience it was to buy my motorbility car from Shelley motors, Epsom. The staff were knowledgable, friendly, not pushy but keen to help. The team Approach to customer care was so evident. I was served by Brett Davies and he honestly could not have done more when selling the car, to then keeping me updated as to its progress about delivery. Finally, the day of collection, he had the car ready for me and even had put a decent amount of petrol in the car. I am delighted with the car and have no hesitation in recommending Shelley motors and particularly Brett for great service in buying a great car.

I should explain that I bought a vehicle from this company two years ago and so far have had no problems with it.
However I have since been pestered with continual phone and text messages from them, asking me to book a service or MOT, despite the fact that I have made arrangements with a company closer to where I live. I have asked them to stop these messages but to no avail.
Accordingly I can only give them a 1-star rating on the grounds of poor customer relations.

We recently purchased a nearly new car from Shelly Motors and had Brett to take us through everything.
He is the best type of salesperson - professional but not too pushy. We are delighted with the car and the service.

All the team are very friendly and knowledgeable. Always a easy process when purchasing vehicles.

Great communication, friendly service. Fast, easy process. 5*

The process was nice and easy. Charlie and Mitko are always a pleasure ! All my family get cars from Shelly’s we always will