Shower Trays UK Opiniones 

1245
•
TrustScore: 4 sobre 5

4,1

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered a Brush Brass shower door what arrived is a Gold one. Had to return it at my cost £70. Shower trays didn't acknowledge the return until POD was confirmed. I was then told refund would be 5-7 d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Swift service - items arrived well before anticipated day of delivery. Driver particularly helpful, lifted shower tray up and over the front door step and left it at the foot of the stairs. Guidance... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The web site enabled the fast identification of our preferred options for tray, enclosure, and shower control. The online chat answered my questions on delivery time quickly and accurately. Payment wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ll keep it brief.Ordered a shower tray from Kartell through Shower Trays online. Ordering and arranging delivery was seemless even allowing for me requiring a change of delivery day. Delivery a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Reformas de baño
  2. Mayorista de cerámica
  3. Proveedor de muebles a medida
  4. Proveedor para baños
  5. Tienda de puertas para duchas
  6. Tienda para la reforma del hogar

Escrito por la empresa

Shower Trays UK is a British company specialising in shower enclosures and shower trays. We have over 2000 showering products available at very competitive prices. Our partnerships which specialist delivery companies ensure your items are delivery on time and in good condition.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 88% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,1

Todas las opiniones

(1245)

41 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

On the website

On the website, shower tray was showing as “in stock” ( although it did say ‘low’ stock levels) Received an email a day later saying tray not in stock and would be at least 2 weeks - refund was dealt with promptly and did me a favour as I found a better tray, next day delivery and cheaper from another retailer

29 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had a very disappointing experience…

I had a very disappointing experience with my shower tray. I bought this in May and the delivery guy was unprofessional. After installation, I noticed the tray isn’t level—water drains to the corners instead of the middle. Static water just sits there. I wouldn’t recommend this product.

2 de mayo de 2024
Opinión espontánea
Logotipo de Shower Trays UK

Respuesta de Shower Trays UK

Good afternoon,

We are very sorry that you are disappointed with your purchase. I have looked into in this and cannot see that you contacted us to report any issue with your order.
You can be assured that if we were notified we would have investigated your complaint.
The last correspondence available to me, was an email from ourselves to confirm your delivery date.

Kind Regards
Alex

Valorada con 5 estrellas sobre 5

I recently purchased a shower tray and…

I recently purchased a shower tray and toilet from Shower Trays UK and found the experience totally satisfactory. The website is easy to navigate, the prices competitive and I also telephoned for advice which helped me with my decisions. The items were delivered on the days specified when ordering, with the toilet arriving next day as I needed it quickly. Excellent all round!

21 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give less than a 1 star then…

If I could give less than a 1 star then I would. Emails are never answered! Delivery was late, then refund was denied after awaiting a response. Multiple emails sent with no response. Shop elsewhere as this company is a disgrace

17 de octubre de 2024
Opinión espontánea
Logotipo de Shower Trays UK

Respuesta de Shower Trays UK

Good afternoon Angela,

We are extremely sorry we are unable to respond to your obvious frustration, as we cannot identify your order. If you are able to provide your order number, I would be happy to investigate further.

Kind Regards
Alex

Valorada con 1 estrellas sobre 5

Don’t bother!!!

Haven’t received it yet… 14 days after ordering.
UPDATE: apparently the order did not go through, and it is now out of stock. The sales rep I rang was unfriendly and curt. Never once apologised for the inconvenience, just made excuses for not answering emails and justifying the failed order… ‘Well we played our part’…
DON’T BOTHER!
If I could give a 0 star rating I would

15 de octubre de 2024
Opinión espontánea
Logotipo de Shower Trays UK

Respuesta de Shower Trays UK

Good afternoon,

We appreciate you taking the time to leave a review.

I am really sorry but we are unable to assist you without some additional information. If you could please provide any reference / order number received, I will be more than happy to investigate further.

Kind Regards
Alex

Valorada con 5 estrellas sobre 5

Wide choice and excellent price

The shower tray I ordered was exactly what I was looking for, non-slip and the same footprint as the bath it is replacing. It was also in the sale and at an excellent price. I placed my order, which took over 2 weeks to arrive as it was out of stock. Lee kept me fully informed of progress and it arrived when stated. It hasn’t been installed yet, but it looks perfect. I feel I should point out that it arrived on a big pallet so it could be stored upright, and was consequently very heavy. We left it in the garden until we could muster friends to help us get it off the pallet and in the house upstairs under the spare bed. It has to be stored flat when taken off the pallet. I’m very pleased with how easy the ordering process was, and would use this company again.

6 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I do not recommend the order arrived damaged

I do not recommend the order arrived late and damaged

20 de septiembre de 2024
Opinión espontánea
Logotipo de Shower Trays UK

Respuesta de Shower Trays UK

Hello Tomasz,

We appreciate you taking the time to leave a review,

I have just looked into your order and cannot see any correspondence regarding damage to your order?
I will follow this up with a separate email shortly, to see if there is anything we can do to assist you further.

Kind Regards
Alex

Valorada con 1 estrellas sobre 5

Shower tray delivered without the trap…

Shower tray delivered without the trap nor upstand seal. Had to arrange delivery of these missing items.
The 850 x 1700 shower tray was not worth the money paid for it as I had to strengthen the underside upon installation. I requested some level of compensation for the inconvenience only to be offered a discount on future purchases. An offer I will not be taking up. You live & learn 🤔

16 de septiembre de 2024
Opinión espontánea
Logotipo de Shower Trays UK

Respuesta de Shower Trays UK

Hi Martin,
We appreciate you taking the time to leave a review.

I am very sorry to hear that the waste & upstand were missing from your original delivery. This order was sent directly by the manufacturers, and as soon as we were made aware of the issue, we arranged for the manufactures to dispatch the missing parts to you.

It is disappointing for us that you are unsatisfied with your purchase. We sell large quantities of this range without complaint, however we will monitor this in the future.
Best wishes,
Alex

Valorada con 5 estrellas sobre 5

Excellent comms before buying

Excellent comms before buying. Excellent product when delivered. I made a mistake in ordering, which was immediately sorted by Danny in Customer Service. Brilliant overall experience, would highly recommend.

13 de septiembre de 2024
Opinión espontánea
Logotipo de Shower Trays UK

Respuesta de Shower Trays UK

Good morning Mark,

Thanks for taking the time to leave us a review.

We are so delighted to hear you are happy with our service. We pride ourselves on offering the highest level of service throughout the order process, so it's really rewarding to hear your kind words.

Thanks again for our 5-star rating. We look forward to you shopping with us again in the future.

Best wishes,
Alex

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más