Carwyn, my sales executive knows what he was doing, he was warm and had all the information we required and more. When I came to Sinclair to order my car from London I had my son come with me. Afte... Ver más
Localización
Cambiar localizaciónMulberry Drive, BYD Cardiff, CF32 8RS Pontprennau, Wales, GB
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Consulta las opiniones de los clientes
Well, talk about going above and beyond ... ! Super helpful in sourcing a car at short notice. Sales staff were totally upfront and honest, which is perhaps a bit of a rarity in today's world of short... Ver más
If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... Ver más
La empresa ha respondido
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Do... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- también en la categoría
- Concesionario de automóviles usados
- Mantenimiento y reparación de automóviles
- Taller de chapa y pintura
Sobre Sinclair Group - BYD Cardiff
Escrito por la empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Información de contacto
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, Reino Unido
- 029 2054 2424
4,7
Excelente
128 opiniones
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Ha contestado el 71% de las opiniones negativas
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Respuesta de Sinclair Group - BYD Cardiff
Thank you for the 5 star rating. We’re delighted you had a positive experience with BYD Cardiff and truly appreciate your support.
Kind regards,
Sinclair Group.
Excellent service from start to finish
Excellent service from start to finish, purchasing our new BYD.
25 de enero de 2026
Respuesta de Sinclair Group - BYD Cardiff
Thank you for your kind feedback.
We’re delighted to hear you received excellent service from start to finish when purchasing your new BYD. We hope you’re enjoying your new vehicle and wish you many happy miles ahead.
Kind regards,
Sinclair Group.
Friendly and helpful
Both Alice and Connor were helpful from the outset. There were some glitches with the paperwork but this was resolved promptly and without too much inconvenience.
A follow up call from Alice was a great touch as Alice was not on site when I collected the car.
A pleasant experience.
23 de enero de 2026
Respuesta de Sinclair Group - BYD Cardiff
Hi Paul,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Alice and Connor were helpful from the outset and that any paperwork issues were resolved quickly and with minimal inconvenience. It’s also great to know that Alice’s follow-up call was appreciated – those personal touches really do matter to us.
Thank you for choosing us, and we’re glad your overall experience was a pleasant one.
Kind regards,
Sinclair Group.
Alice was excellent in asking what we…
Alice was excellent in asking what we wanted, rather than selling something g we didn't need.
1 de enero de 2026
Respuesta de Sinclair Group - BYD Cardiff
Thank you for your kind words Nick, we are so glad that you had a positive experience with Alice! We pride ourselves on listening to our customers' needs and providing personalised solutions. Wishing you many happy miles in your new BYD 🙂
Kind regards,
Sinclair Group.
Alice and Caz at BYD Cardiff
Alice and Caz at BYD Cardiff were both amazing, so helpful and knowledgeable.
8 de enero de 2026
Respuesta de Sinclair Group - BYD Cardiff
Thank you for taking the time to leave us a review Owain. We're thrilled that Alice and Caz were able to assist you and we wish you many happy miles of driving your new BYD.
Kind Regards,
Sinclair Group
Very warm welcome
Very warm welcome, no heavy sales pitch, we had plenty of questions, excellent product knowledge and patience with our limited knowledge of BYD.
24 de diciembre de 2025
Excellent service from BYD cardiff
Excellent service from BYD cardiff. Kept informed of progress during the purchase. Upon collecting vehicle I was treated as a valued customer, the complete process was a treat. Andrew and Caz are a credit to the Sinclair group.
17 de diciembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for your fantastic feedback, Alun. We’re delighted to hear that you received excellent service throughout your purchase and were kept fully informed at every stage. It’s especially pleasing to know that you felt valued when collecting your vehicle, that’s exactly the experience we strive to deliver.
We’ll be sure to pass on your kind words to Andrew and Caz; they are indeed a real credit to the Sinclair Group. We hope you enjoy every mile in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Excellent attention to customer service
13 de diciembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for the great review Simon! Providing excellent customer service is our top priority and we are glad to hear that you had a great experience with the team.
Kind regards,
Sinclair Group.
BYD Cardiff
Excellent service from Alice throughout and the BYD is first class. Very pleased.
8 de diciembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for your kind feedback, Andy. We’re delighted to hear that Alice provided excellent service and that you’re so pleased with your new BYD.
We’ll be sure to pass your comments on to Alice, who will be thrilled to hear them. Wishing you many happy miles and enjoyment with your new vehicle.
Kind regards,
Sinclair Group.
Respuesta de Sinclair Group - BYD Cardiff
Here’s a short, upbeat response that fits the tone of the review:
Thank you for your feedback, James. We’re pleased to hear Adam made such a positive impression, we’ll be sure to pass your comments on to him.
Thanks again for choosing us.
Kind regards,
Sinclair Group.
Very good experience
Very smooth experience, staff are very friendly and helpful
23 de noviembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you so much for your kind words Mohammed. Our team takes great pride in providing a smooth and friendly experience for our customers. We appreciate your support and look forward to serving you again.
Kind regards,
Sinclair Group.
Great showroom, even better customer care
I really enjoyed my experience at BYD Cardiff, i was blown away by the quality of the car i test dove and later purchased.
Carwyn in particular was a great help taking me through the steps of purchasing a car. Very friendly and very honest with his advice on what vehicle suited my needs.
16 de noviembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for the amazing review Ryan. We're thrilled to hear that you had a great experience at Sinclair BYD Cardiff and that Carwyn provided great service We appreciate your business and hope you enjoy your new BYD.
Kind regards,
Sinclair Group
Excellent experience at BYD Cardiff
Excellent experience at BYD Cardiff , with Carwyn having very good customer service.
26 de octubre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for your kind words Clive. We're so glad to hear you had an excellent experience with Carwyn. We hope you enjoy your new BYD.
Kind regards
Sinclair Group
Very helpful and on hand to answer any…
Very helpful and on hand to answer any questions
19 de octubre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Hi Emma, thank you so much for your kind review! We are glad we could answer all of your questions. We look forward to assisting you in the future! :)
Kind regards,
Sinclair Group
Had a lovely experience dealing with…BYD Sinclair Cardiff
Had a lovely experience dealing with Sinclair BYD. All staff were helpful and Carwyn went out of his way to make the purchase of my new car go as smoothly as possible. Thank you
11 de octubre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for choosing Sinclair BYD Gaynor! We are thrilled to hear that our team, especially Carwyn, made your car purchase a smooth and enjoyable experience. We appreciate your kind words and look forward to providing exceptional service in the future.
Kind Regards,
Sinclair Group.
Respuesta de Sinclair Group - BYD Cardiff
Thank you for your kind words, we're so glad our team exceeded your expectations! We strive to provide top-notch service, no matter how small the issue may be. It was our pleasure helping you out!
Kind regards,
Sinclair Group
Exceeding expectations
Everyone very helpful Knowledgeable and professional. Vehicle was delivered at the date and time agreed
28 de septiembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for the glowing review! We pride ourselves on providing knowledgeable and professional service, and we are thrilled that we could deliver your vehicle on time. We appreciate your support.
Kind regards,
Sinclair Group
Great customer service from Mr Simon…
Great customer service from Mr Simon Bullings. Kept up to date on progress of my new car.
27 de septiembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for the glowing review! We take pride in providing exceptional customer service and we're thrilled to hear that the team kept you updated on your new car. We appreciate your support.
Kind regards,
Sinclair Group
Great Customer service
wow from start to finish the service was exceptional, Adam looked after my wife and I throughout. I'm really enjoying the new BYD Seal that was recommended to me. A lot of car for the money
25 de septiembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Thank you for choosing our dealership and for sharing your positive experience with Adam. We're thrilled to hear that you are enjoying your new BYD Seal and we appreciate your kind words. It was a pleasure serving you and your wife. Happy driving!
Kind regards,
Sinclair Group
My experience
The sales team are friendly and knowledgeable. Even when there were a few initial difficulties about the delivery they provided options that were appropriate. All contact has been very good and the inevitable questions that arise when you are taking delivery of your first electric car are answered speedily and effectively.
.
25 de septiembre de 2025
Respuesta de Sinclair Group - BYD Cardiff
Hi John,
Thank you for your kind words! We’re thrilled to hear our team could make your first electric car experience smooth and enjoyable. It’s great to know your questions were answered promptly - we want every delivery to feel this seamless. Enjoy your new car!
Kind regards,
Sinclair Group
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