Great service

Made to feel welcome and great deal of patience when i changed my mind about the car I chose.

Salesman was brilliant, took care of everything from start to finish, was really impressed, showroom and staff were excellent,, really nice experience buying from them , big shout out to the valets
And thanks again to Nathanial Powell (salesman)
If you’re looking for a nice new vehicle he’s the man

Marc Roberts was amazing... the whole experience from start to finish was flawless. Having already had a Landrover from another store, purchasing this one from Swansea and dealing with Marc was professional, easy and very swift.

I saw a car that I wanted to buy in the Newport branch, I asked the Cardiff branch for advice. I had taken out an extended warranty on mine which had 10 months left to run, they had also given me a valuation 1 month previously. When I asked if they could help with the warranty they could not and also dropped the valuation by £350.
I called the Newport branch and dealt with Kyle who went above and beyond, not only did he and his manager Ash sort the warranty issue, they honoured the initial valuation.
I saw the car on the Tuesday, took it for a really good test drive, I collected it on the Friday. Kyle did a brilliant, thorough handover.
This is customer service at its best! Well done guys, it was a pleasure dealing with you, I’ll definitely return and recommend you.

James was very helpful and understood our position. To be allowed to drive the car on our own for a suitable amount of time is always a good way to sell cars and Sinclair did this very well.

Great service above and beyond. All required do e efficiently. Honest salesman with no multiple exteas added to order that wetent asked for.

Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was very helpful.
Was also encouraged by the availability of desired vehicles.
Thanks (to Martin Nixon) for agreeing to keep my new vehicle secure for a few weeks during my holiday!

Loveley salesman. Listened and explained things for me

Absolutely shockingly poor customer service.
Arranged to test drive a vehicle on a given day and time. VW rep advised us to bring driving licence as ID. They took our full address so knew we had a 35 minute journey to reach their sales room.
When we arrived at the garage we were told the car had sold and we could not drive it, only see it.
No customer service staff had attempted to call us to avoid an unnecessary journey.
They were in no way concerned about the inconvenience or disappointment we experienced.
Even after we left there was no follow up phone call to apologise for any inconvenience.
I will not be recommending this garage and urge you to avoid.

Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free. Thankyou to Naveed and reception staff for making us feel so welcome! Would Highly Recommend and I will definitely return in the future to purchase another car!

The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I had all the required information at my fingertips. Everything was organised really well and ran like clockwork from test drive to delivery. Sinclair Swansea - Thank You!

I am compelled to write a review following a visit to the BYD franchise in Swansea that my wife and I made. Our visit to BYD was by chance as we have already visited another car company the week before where we received extremely poor service and walked away. On arrival at the BYD site in Swansea we were met by Elliot, a very pleasant and professional young man who took us on a test drive and we loved the car. On our return we were ready to commit but my wife did mention that she liked the slightly bigger BYD Seal U but in black, we wanted a nearly new, then the manager Martin stepped in and said "let me find one for you", well after a coffee and a lot of banter Martin was true to his word and we signed up there and then and we await collection next week. I admit I have been a bit of an annoyance chasing the car as I am really looking forward to driving it. Both Elliot and Martin have been fantastic and the reason we decided to purchase. It is the sort of service you hope for but rarely find these days. Thank you both so much.

I have just purchased a car from Sinclair Land Rover in Cardiff.
The deal was made easy primarily due to the excellent sales person Charlie Spring.
He was polite, not pushy at all, extremely knowledgeable, efficient and found me a better vehicle than the one I originally went in to purchase.

The staff when entering the showroom were courteous and helped in directing me to the correct person (sales). We were offered refreshments during our time at the showroom which were offloaded a good standard.

The knowledge of the sales person was very good regarding both the cars and services on offer (finance, PX valuation etc) during the purchasing process.

On collecting the new car the above applied regarding entering the showroom and the experience of the car handover was seamless.

Excellent customer service, couldn’t be more helpful.

A professional service with helpful staff from booking through to completion of MOT and Service.

Great product, very happy with car. Very impressed with our buying experience, Alastair was very friendly and informative during the whole transaction. I would definitely recommend our experience with Sinclair.

Very polite, professional,efficient, relaxing environment,Understanding financial situation and very patient.