We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk is very knowledgeable and a pleasure to talk to, plus Gemma is always pleasant and very helpful .

My car is a Skoda Karoq, went in for its first service today. At sinclair skoda Newport in South Wales . I had pre paid 2 services when I bought the car through another dealer, but Sinclair group have taken over the franchise. I booked the car in for a service via phone and was immediately subjected to upselling tactics, brake fluid at £62 and other sundries like AC check. I did agree for the brake fluid change as the car is now 23 months old. So car goes in for service and I get a link to an inspection report, I click on the link to find a tabulated form with a menu and a traffic light system , 3 items are lit up in red meaning immediate work required. The first are the wiper blades front and rear, the car has travelled 9900 miles basically new, the blades operate perfectly or at least did prior to the car going in, the cost £81.72, the next item is a head scratcher , it refers to the rear right tyre which according to the report has 5mm of tread the same as the other side but they want £25 to do "something" to the tyre, it doesn't say what , just asks for permission to collect £25. Now as you can gather I refused authorisation on all items. This is a trade upselling scam , well documented it attacks vulnerable people into believing their cars require replacement parts of high margin wear and tear items , pressurising them in to spending unnecessary monies. Whilst not illegal I find this practice scandalous UPDATE picked my car up from the dealer this morning, the service manager saw my review and wanted to "talk over the issues" when I confronted him with my assertion that the traffic light system was in my case nothing more than a pressurised sales scam he firmly pointed out the company has a "Duty of Care" to inform customers of serious defects . So, my perfectly functioning wiper blades labelled with a red flag as urgent repair was being flagged up as a duty of care to pressurise me into spending £82 when I can actually buy the 3 blades for less than £30 if I actually needed them replacing which I don't. This narrative or excuse is absolute nonsense and designed to trick or fool the vulnerable or unsure public into parting with their money. I was seriously thinking of buying a brand new Skoda Elroc pre Christmas , but following this experience I certainly would not deal with this company and tragically for Skoda I probably will have to end my association with the brand, shame as they make really great cars, I may contact Skoda in Milton Keynes as I feel very strongly about this experience , One final note, the Service manager did conduct himself in a very calm and professional manner throughout

The service provided was faultless.
Never pushy, extremely professional.
On handover the time given to explain the vehicles set up, the car was presented as if it was new.
Mark was great.

Responsive, looks for solutions, goes beyond what I would normally expect from a sales enquiry. Charlie was superb at responding swiftly, coming up with suggestions when first vehicle of interest wasn't quite right for me. And very nice person to deal with too!

Very professional from the start, Elliot was more than patient with me while choosing the right car for my needs and sat and went through everything over and beyond even stayed after work to help put my mind at ease for getting me started as I haven’t had an automatic before. Can’t recommend them enough they truly are amazing

I dealt with Adam and Mark at Mercedes Benz Swansea. The experience was excellent from start to finish. What I would expect and more from a main dealer. They were courteous, attentive, listened and understood and gave me space and time putting the deal together and making my mind up. No pushing or heirs and graces, just normal people who seemed genuinely interested in me getting what I wanted. They delivered exactly what I was hoping for. The car was beautifully presented on collection and my wife even received a bunch of flowers after they had accommodated us overnight as we had a fair trip to collect. Everyone we encountered were warm and welcoming. I couldn't recommend Adam and the team enough if you want a Mercedes. Thank you.

Excellent service. Very knowledgeable, helpful and polite personnel.
I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which they couldn’t substantiate e.g. date of arrival etc. If they could give us any extras, they made every effort to do so.
The car, itself is everything and more than we expected.

Exceptional service from the start to the finish.

Dealership and salesman went above and beyond to secure a sale. They took care of my journey from Aberdeen to the Newport dealership with pickup from airport and to the dealership in the morning. An excellent overnight stay in Newport before picking up my new car the next morning. Salesman Kyle was very friendly and easy to deal with and did all that was requested quickly and efficiently and then some. Service was faultless and handover of vehicle seemless. All paperwork was ready everything required or usefull was already printed out for use or reference. Vehicle was well presented and handover with familiarsation was comprehensive and very informative.
As what I wanted was not available in Scotland I traveled to South Wales for this vehicle. The salesman and dealership made this a very pleasant and stress free experience and I would do this again without hesitation.

for the first time ever, i am delighted to say that the staff/service were first class, and i will have no hesitation in recommending them to others

I made the trip from dundee just to look at this car, salesman Dan Ellis couldn't have done anymore to assist. After the test run , the car sold itself.
Picked it up 3 days ago, haven't stopped smiling.
The Dundee Cupra dealership could learn a LOT from how Swansea run their show.
All the staff were full of smiles, I think that might be down to the manager and how it runs. Hats off also to the manager Carmen ( ❤️ lovely lady) and all the smiling staff, front and back room .

Extremely helpful, friendly, professional service. Ffion was very patient answering our many questions.
Very pleased with quality and performance of Sealion 7.

Overall very good. The staff at Sinclair VW Newport, including Phil Parry, were polite and friendly throughout the process of purchasing the T-Roc.

If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he willingly and thoroughly answered every single question I had. I also highly appreciate that the test drive took place on the very first day of my visit. The vehicle delivery went without any surprises: the car was perfectly prepared, sparkling clean, fully charged, and exactly as described in the contract. Five stars!

Fantastic approach to customer care.
Steven Protheroe was an amazing help when I was buying my first Range Rover.(since 1996.

The personal service of the salesman- Mr Middleton [Richard] His technical.knowledge and advice made me feel safe. Also texted seem to wirk well together

Great support from Rob in Swansea when buying a new Škoda.

Great service and price

I’ve recently bought a California from Sinclair group Swansea. The whole experience has been so positive. Kyle was patient and reassuring on my test drive and throughout the whole process. There was a small issue after purchase which was dealt with quickly. Kyle was very professional and would highly recommend using this garage.

Staff were all always friendly and helpful, never pushy. Elliott was always happy to answer all our queries regardless how small, even after care has been great. Other Sinclair Group sales teams could learn a lot from this team.