SnowTrex UK Opiniones 

Good value & easy to book.
They have been helpful (phone call & email).

AVOID this company if you can. They are using Covid situstion to get as much money as possible from their clients, not to mention the fact that there is no way to get a refund atleast a partisl one if half of the amenities are not provided which should be included in the package. The customer service is very disrespectful - through 20 travelling years my family has never seen anything like this..

Always the best deals - easy to use website and always on hand to answer questions. Feel I can rely on Snowtrex every time I book a skiing holiday.

Excellent communication and found a trouble free alternative accommodation to tailor my requirements.

Have used Snowtrex for years and would always go to firstly

Very easy to book as always with no hidden costs!

When we first booked our trip with SnowTrex we were skeptical because of the reviews here on TrustPilot. That skepticism, however, subsided when we arrived at our hotel we had booked through them for our ski holiday. The rating here does not do this company justice. Our holiday was better than our expectations and we would highly recommend using SnowTrex. We will definitely be using them again for our trip next winter!

DO NOT BOOK with this company if you expect a straightforward and reliable reservation process. Our group were in continuous contact with a representative of SnowTrex who assured us that the accomodation was available. She told us that we would need to pay a substantial sum of money in excess of €11,000 up front. We agreed to this and made the reservation request only to be informed that our request ‘cannot be confirmed’ while there was still a hold on the card made for the booking. The vague email response did not clarify why the booking could not be made, and staff were completely unresponsive to our attempts to seek an explanation. We ended up losing valuable time relying on this accommodation based on assurances made by their staff and were left with very limited options of alternative accom. This is the only time I have ever encountered a website that asks you to pay up BEFORE confirming that their accommodation is even available - clearly this company has a questionable approach to engaging customers, save yourself the hassle and time by steering clear at all costs!!

Scam. Avoid at all costs. They tell you accommodation is available when it is not, knowing that you have organised a large sum of money (€11k in our case). They then offer to help you find ‘alternatives’ which are much much worse, knowing you are likely to accept as you have gone through such hassle to try and secure the original booking. This whole ‘request to book’ is a complete scam! This company should be shut down!

Also - be AWARE - they have several different trust pilot pages as they keep getting awful reviews so they try and spread them out to look better! Scam artists, must give it to them, they use some clever tricks!

We were in contact with SnowTrex to organise a large group ski trip. They corresponded with us over 3 days about reserving a large accommodation and told us that it was available (on the phone to employee called Brandy). They encouraged us to move over €11,000 into one bank account to make the reservation. They put a hold on the card and then turns out the accommodation wasn’t available. They want us to be disappointed and then offer us more expensive/ smaller/ worse quality accommodation. Basically a scam - avoid!

My daughters school booked a ski holiday for her year group, to travel in April. Snowtraxx cancelled the holiday a week before they were due to leave. After 3 months and countless e mails we received 25 percent of our money back. Then in August another 25 percent. We are still owed 50 per cent. A considerable amount as we each paid over £1000 for the trip.
I am disgusted with this company. I've sent letters. The school have sent letters and now our local MP is getting involved.
Never ever use this company.
We are really struggling for money as are many of the families. Absolutely disgusting.

After many years of booking with Snowtrex Germany, I have decided that this is the last ski vacation that I will book with them. Although I understand their situation, they need to understand the clients situation as well. I asked for a refund after the slopes were closed by the government, flights cancelled and borders closed and I got several replies with the amount that they will reimburse changing and reducing with each email and the reasons also changing with each email. This is a reflection of utter unprofessionalism. At least stick to one story and do not tell me with each email that you miscalculated. I am asking for a FULL refund. Do not book with them. The booking is flawless but once you have an issue, they do not want to refund full amounts.......

Had a snow holiday booked for the 14th of March. Leading up to the holiday we started seeing ski resorts and borders closing all over Europe due to COVID and it became obvious that our holiday wouldn't be taking place. We contacted Snowtrex on the week before our holiday requesting a cancel and refund since travel was impossible. Sure enough, on the day of our supposed start of holiday, France closes borders and resorts shut down. Fast forward a few months and Snowtrex informs us that they wont refund us, but instead issue a voucher for 40% of the value of our trip expiring in 1 year! We naturally protested but their customer support kept copy-pasting the same default message which show a complete lack of respect for customers.
I do appreciate these are trying times for businesses but that does not excuse dishonest and fraudulent behaviour. Please avoid this company.

The booking process was absolutely fine, no issues there.
And I know these Covid-19 circumstances are completely different and hard to deal with, however, our experience with Snowtrex has put us off ever booking with them again.
It was announced the Friday before our holiday to Andorra (we were arriving on the Sunday) that the resort was closing on the Saturday. Snowtrex emailed us telling us this and asking us if we'd like to cancel our holiday, which due to our hotel being closed we thought was the only option.
We then later that day recieved an email saying that as our holiday has been cancelled we were entitled to a full refund as it was because the resort and hotel were now closed. However, Snowtrex then sent another email stating that this was wrong, we shouldn't have been sent that email and we were going to actually be losing nearly £700. After numerous follow up emails attempting to resolve this issue and get our money back, we have just been told that as we cancelled the holiday that we would not get our money back, even though the email they sent us telling us that nothing would be open made it seem like they were telling us to cancel it. Apparently they expected us to wait and see if they cancelled it, even though we were travelling the next day.
Their customer service has been absolutely appalling. I understand they will be inundated with queries, but stating that they are going to work from the earliest departure date affected but not actually help us until over a month later is shocking.
We are still trying to get our £700 back as we really can't afford to just lose that money, but no doubt their customer service is going to make that very difficult.

I booked a holiday in Chamrousse. The apartments look amazing on the website. Light roomy and with a balcony overlooking the valley. Except ours was at the back of the building on the ground floor so we got a view of a footpath, a bank of earth and the bins. We kept the curtains closed all the time because of all the people walking by looking in. We tried to change apartment but were told it was all booked.
The response from snowtrex has been appalling. Just washed their hands of it and offered us £15 off our next booking...which obviously won't be happening. I could cope with the crappy apartment if they had offered us an apology and given us a discount but the customer service is laughable. Won't be using snowtrex again.

Snowtrek advertised beautiful, sunlight rooms and well furnished apartments at Les Arcs Premium Village. What we got, rooms in which we could bearly move, under the eves. The master bedroom double bed was pushed up under eves with 1 light at the foot of the bed (??) - half the double bed required a crawl from the foot of the bed to lie down! Second single bedroom with two twin beds gave no room to move and also under eves.

Living room - tired sofa with seat cushions sliding off, making it impossible to sit properly on the couch. Furniture completely tired and mismatched. Aweful to look at. Lighting from the 1940s we couldn't ever properly see!

Beautiful pools are advertised - including one with chandeliers and grotto walls - kids were so excited for that - but wait! That's not even part of the complex. It's a spa - quite a way away in the village that is paid for!

Snowtrek - Pierre and Vacances are not treating your customers fairly - I'm sure there must be rooms in the complex that are renovated to the standards you advertise, but we did not get those few rooms. You should advertise fairly or partially reimburse your customers for not getting what you sold to them.

From speaking to people in the village, I now know we paid handsomely for the rooms. I wouldn't mind if I got what I thought I had paid for. Sadly - this is not what happened.

PS - I've also send an email to your customer service email : info-uk with my complaint and photos of what you advertised vs what I got - which I wish I could post that here.... Pictures do say it best.

Great service, customer service are really helpful, fantastic value ski holiday deals!

Really bad, wouldn't reccomend at all. They advertise rooms which look great (but aren't available) then offer you "alternatives".

Gratefully accepted rather than start searching all over again - what a mistake! Alternative is not what expected: I actually cried when we arrived; dark dingy room, paint peeling from the walls, ski bus only in morning and night so can't bring tired children back during the day, wifi in reception (literally have to stand in reception as its weak in the bar so costing me a fortune in 4g hotspotting), coffee with breakfast undrinkable so you have to pay extra for good coffee from the bar. I could go on but you get the picture.....

I know snowtrex don't run the hotel but they have it at a 92% rating. Why and how are the only words that spring to mind!! I am guessing they don't even check their hotels.

Wonderfull holiday with Snowtrex - nice place, opportunity to ski - 5 resort except Valfrejus, value.We like it

4th time booking with Snowtrex, another flawless booking experience with them. No hassles with any part of the holiday. Hats off to these guys as they are the best value on the internet by a mile. Will be booking with them again for sure