I cannot thank Snuggy hoods for reacting so quickly as I needed the rug urgently.. literally ordered at lunchtime today and on its way to be delivered tomorrow .. it needed extras sewing on as well... Ver más
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Consulta las opiniones de los clientes
I have several snuggy hoods rugs for my horse with sweet itch, these are the only rugs that have ever given her any relief (over 30 years). She still rubs and scratches on things but does not do the s... Ver más
Selten einen so tollen Kundenservice erlebt! Nach meiner ursprünglichen Bestellung bekam ich eine Email, dass die gewünschte Decke leider doch nicht in der bestellten Größe vorrätig sei und es wu... Ver más
I’ve been really impressed by the Snuggy Hoods on my friend’s horses she has quite a few, so I thought I’d give them a go as my grey was getting really unhappy about all the flies on him! Ordering was... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Proud to be by By Royal Appointment to HRH The Queen.
Información de contacto
SNUGGY HOODS LTD, UNIT 1, BA14 6RU, HOLT, WILTSHIRE, Reino Unido
- 01225 783399
- sales@snuggyhoods.com
- www.snuggyhoods.com
4,8
Excelente
5 mil opiniones
No consta que solicite reseñas
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Ordering was easy and came on time
1 de julio de 2023
Really quick delivery
Really quick delivery. Absolute life line for our old mare with sweet itch.
9 de julio de 2023
Excellent service
Having ordered the bug body in the blue to match the two headless hoods I already owned, Snuggy Hoods very kindly sent me the full bug rug they had on stock at no extra cost (due to having a delay in sourcing more of the blue material to make one to order). Absolutely could not fault this service, I received the item the next day in a lovely package. Would not hesitate to recommend.
9 de julio de 2023
Outstanding service
Such ease of ordering and very quick service/supply. Horses love their snuggy headless hoods.
8 de julio de 2023
I love snuggly hoods and rugs
I love your snuggly hoods and rugs for my girl they fit so well and easy to size:)
My girl gets bitten a lot from flies, midgies and mosquitoes under her belly and I love how that protects her.
Love love your product highly recommend to my friends
5 de julio de 2023
The best in the business.
30 de junio de 2023
Tyvärr missnöjd efter 1 tvätt
Var super nöjd med täcket fram tills jag tvättade det första gången. Tvättade i 40 grader. Det har krympt samt att trådar börjat släppa samt att det vart nopprigt.
29 de junio de 2023
Respuesta de Snuggy Hoods Ltd
God morgon Kristen
Stort tack för att du tog dig tid att skriva denna recension om din filt och mask som du beställde tidigare denna månad.
I första hand, om det är något problem med en beställning, rekommenderar vi alltid att du kontaktar oss direkt. Vi kan nås via telefon, e-post och även via våra många sociala medier och whatsapp-outlet.
Som jag är säker på att du förstår är detta inte ett vanligt problem och bör rapporteras så att vi kan försöka hjälpa dig direkt.
Tyvärr, utan att ha fått information om problem, kan vi inte hjälpa dig vidare.
Jag är osäker på varför detta har hänt och vi skulle uppskatta att bli informerade i hopp om att vi kan hjälpa dig.
Problemen du rapporterar här på Trustpilot är inte vanliga - som du kommer att se av antalet 5* recensioner som fåtts för just dessa produkter - och bör kontrolleras omedelbart.
Om du behöver ytterligare hjälp ber jag dig att kontakta oss direkt via e-post på sales@snuggyhoods.com. Skickar en fullständig beskrivning av de problem du har stött på tillsammans med bilder som visar problemen du rapporterar här. Kan du fortfarande använda filten?
Jag är ledsen för besvikelsen, men som med alla köp bör eventuella fel rapporteras direkt i hopp om att de kan åtgärdas - för att undvika behovet av att klaga offentligt.
Jag hoppas att vi kan hjälpa till ytterligare.
Med vänliga hälsningar
Snygga huvor
Great product very helpful to make sure…
Great product very helpful to make sure correct size fast delivery thank you
6 de julio de 2023
The most helpful company to deal with
The most helpful company to deal with, customer service is amazing. Always at the end of the phone to answer any questions. They were extremely helpful checking the fit of my rugs via photos and accepted them back and swapped them for a different size without any quibble at all. I brought the wrong colour in the sale and they swapped it for me even after the sale had ended. You get what you pay for and snuggy hood products are the best! After sales are also fantastic.
6 de julio de 2023
Respuesta de Snuggy Hoods Ltd
Thanks you !! :)
Un super service client et une petite proposition d'amélioration pour les attaches
Un super service client rien à dire les personnes sont au top
Les produits sont casiment arrivés à l'heure et le suivi de colis est bien fait
Petite modification pour les prochains clients, délimiter les zones où les scratch doivent être cousu 😁 pour des personnes qui n'ont pas l'habitude de coudre, la matière des snuggy hoods peut être problématique pour des débutant et dure a coudre
Au moins introduire un rectangle sur les tapis et combinaison pour permettre de placer correctement leurs scratch sur leur tapis (pour les protège pie)😁
Sinon très bon produit malgré que la matière de la cagoule soit un peu troué a cause de ma jument (sous l'encolure ) mais rien de grave
Je vais d'ailleurs en reprendre une mais en taille L car pas facile à mettre au départ haha (ma jument a une encolure en M/L et une tête en taille L )
Cependant hormis que ma jument ai une morphologie spéciale, les produits taille correctement et elle en est ravie !
7 de julio de 2023
It's fantastic
6 de julio de 2023
Quick delivery good quality product and…
Quick delivery good quality product and fit.
6 de julio de 2023
Excellent service
It arrived in good time and was beautifully packaged. Very happy with the service and advice provided.
6 de julio de 2023
Helpful staff
28 de junio de 2023
Friendly and helpful customer support
Very friendly customer support. They replied immediately and were very helpful!
6 de julio de 2023
I really like this product but could be…
I really like this product but could be a little more rugged. It costs a lot of money to have it easily rip. It does help though with protecting my horse from itching.
3 de junio de 2023
Respuesta de Snuggy Hoods Ltd
Thanks so much for your review :)
Do please remember that we can supply spare patching at any time PLUS we do offer an in-house repair service .. just get straight in touch for more info,
Unfortunately we cannot guarantee against damage but the fabric is incredibly easy to repair unlike a mesh or turn out type rug.
Hoping this helps.
Snuggy Hoods
Not worth the money!
The rug was stated that they won’t get over heated in, however once I brought my horse in yesterday she came in dripping in sweat and the sun wasn’t even shining.
Also the purpose of the job is to stop the bugs however they’re still irritating my horse massively with the rug on.
Over all not very impressed as it was a very expensive rug!
27 de junio de 2023
Respuesta de Snuggy Hoods Ltd
I am sorry to read your review Erin.
It is definitely not common or normal for a horse to overheat in these summer hoods and rugs, hence them being sold and recommended for decades - both here in the UK and overseas (as you will see from thousands of other reviews).
You may find the animal a little warmer over the first couple of days - but he/she should definitely NOT be dripping in sweat. If this is the reaction you have encountered, I would definitely suggest that the rug is not suitable for her. I am really sorry if this is the case. It is incredibly rare.
Unfortunately we cannot guarantee suitability for each and everyone (as with any product), but normally after a couple of days use, the horse will start to shed coat - which you will find in the belly cover as described on the site. This is the horse adapting to the new blanket.
I am very surprised to hear that she is still being irritated by the bugs though? They are unable to get to the skin with this blanket on?? It is physically impossible for them to get through or under the blanket so long as the fit is tight enough. I wonder if it may be too loose - allowing them inside the blanket?
If you would like any more help and/or advice, please do contact us directly by email - sales@snuggyhoods.com or by calling us on 01225 783399.
If you have decided not to use the rug again, I would definitely recommend you selling it second hand. You will definitely achieve what you paid for it during out sale so will not be out of pocket. If you would like any help or advice with this, please let us know.
Best wishes
Snuggy Hoods
Always on time and excellent products
27 de junio de 2023
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