Not the best first experience. Placed an order on 04 Oct, should have been despatched 05 Oct. Wasn't despatched until 07 Oct- an unexplained 2 day delay. The order was meant to be express delivery - c... Ver más
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Consulta las opiniones de los clientes
I called Customer Services and was helped by a very kind and understanding person who explained what had happened to mu subscription and immediately set things right. In addition, she walked me throug... Ver más
On returning cylinders I was inadvertently charged as if I had not returned them. A quick email later everything resolved and refund issued. Could not have been handled better by customer support.
I have been purchasing from soda stream for a while now and been generally happy, orders arrive quick with full updates, their canister swap scheme is good. Customer service is good too as recently ha... Ver más
Información sobre la empresa
Escrito por la empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito por la empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Información de contacto
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil opiniones
No consta que haya invitado a opinar recientemente
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Sodastream falsely advertises that cans are returnable
Sodastream falsely advertises that their cylinders are returnable. First they are only returnable when you buy new cans. Second, the service experience for returning them is atrocious. I recently followed all instructions exactly to return cans through the mail, and they conveniently lost all records of the delivery. Luckily I had it documented but have wasted hours forced to prove it. Their MO for returns appears to be a scam. Beware!!!
25 de junio de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Jacob,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and inconvenience you faced with your cylinder return. We understand how disappointing it must have been to follow the return process correctly, only to then have to spend additional time providing proof of delivery and chasing a resolution.
This is certainly not the experience we aim to provide, and we sincerely apologise for the impact this has had on you.
I have sent you a private message regarding this matter so that we can look into it further and work towards a resolution. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.
Kind regards,
SodaStream Customer Care Team
Very helpful customer service
Very helpful customer service. Highly recommend.
24 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi David,
Thank you for your kind review. We're delighted to hear that you found our customer service team helpful and that your experience was a positive one. Your recommendation means a great deal to us, and we truly appreciate your support.
Thank you for choosing SodaStream! 😊
Personal
Personal, intelligent and nothing was a problem. Help and advice at its best!
Without robots!!!
28 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Mr Anderson,
Thank you for your fantastic feedback. We're happy to hear that you found our service helpful, knowledgeable, and easy to work with. Providing personal support and expert advice is something we take great pride in, so we're especially pleased this made such a positive difference to your experience.
Thank you for choosing SodaStream and for your kind words! 😊
Great company I've ordered a few times…
Great company I've ordered a few times now sodastream machine and drinks are amazing also if any problems email them and they get back to you the very next day and sort your situation out has best has they can will definitely be ordering again
26 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Emma,
Thank you for your wonderful feedback. We're delighted to hear that you're enjoying your SodaStream machine and drinks, and that our customer care team has been able to support you whenever needed.
Providing timely, helpful service is very important to us, so it's fantastic to know your queries have been resolved quickly and professionally. We truly appreciate your continued support and look forward to serving you again soon. 😊
Soda Stream customer service
I called the customer service number and was quickly talking to Kathy. She was patient, understanding and helpful in resolving my missing cylinder return issue.
The system relies on “In-Post” to return empty cylinders; in my case they were not logged to my account and appear to have gone missing.
Kathy referred the issue up for resolution and explained the process. Whilst I am still waiting for the matter on my account to be finalised; Kathy was helpful and left me feeling that it would be resolved.
28 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Leslie,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties with your cylinder return and understand how concerning it can be when returned cylinders aren't reflected on your account.
We're delighted to hear that Kathy was able to provide patient, helpful support, explain the process clearly, and leave you feeling confident that the matter would be resolved. We'll be sure to pass your kind comments on to her. Thank you for your patience, and we appreciate your continued support of SodaStream. 😊
Very helpful team in doing repeat order…
Very helpful team in doing repeat order and advising on how to return. Nothing was too much trouble and even sent me the info I need for future changes. Many thanks.
26 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi there,
Thank you for your kind feedback. We're delighted to hear that our team was able to assist with your repeat order, guide you through the return process, and provide information to help with any future changes.
Making things as simple and hassle-free as possible for our customers is always our goal, so it's wonderful to know we could help.
We truly appreciate your support and thank you for choosing SodaStream! 😊
Great product and customer service
I've used Soda Stream for over a year now. I really enjoy being able to make my of sparkling water. My machine is still going strong.
Customer service is great, whenever I have had a query about my subscription to CO2 the team have responded swiftly and politely. Quickly getting my issues resolved
28 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Daniel,
Thank you for your fantastic feedback and for being part of the SodaStream family for over a year. We're delighted to hear that you're still enjoying your sparkling water and that your machine is going strong.
It's also wonderful to know that our customer care team has been able to assist you promptly whenever you've had questions about your CO₂ subscription. We truly appreciate your kind words and look forward to continuing to support you for many more sparkling moments to come! 😊
SodaStream have clearly tightened up on…
SodaStream have clearly tightened up on their empties returns policy. I was unable to order 4 new cylinders until they had confirmed my returns.
Despite me sending them evidence it still took an age for them to accept confirmation.
But we got there in the end.
27 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Geoff,
Thank you for taking the time to share your feedback. We're sorry to hear that the confirmation of your cylinder returns took longer than expected, even after you provided supporting evidence. We understand how frustrating that must have been.
That said, we're pleased we were able to resolve the matter and get everything sorted in the end. We appreciate your patience throughout the process and thank you for your continued support of SodaStream.
Co2 cylinder…exchange program
I called to discuss the co2 cylinder program and Kathy, my sparkling water specialist, clearly explained the service and how to use and adapt the program to suit my needs. She then opened an account for me and made sure my first order was processed.
I don’t think she could have done more to make it a pleasant experience.
27 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Graham,
Thank you for your wonderful feedback.
We're delighted to hear that Kathy took the time to explain our CO₂ cylinder programme, help tailor it to your needs, and ensure your account and first order were set up smoothly. Your kind words mean a great deal to us, and we'll be sure to share them with Kathy.
Thank you for choosing SodaStream! 😊
First Class
Had to contact SodaStream to arrange repayment for cylinders returned late. Kathy was excellent she took time to examine my account and check my order history and made sure I knew exactly what cylinders were allocated to me. She also refunded my outstanding deposits. First class service great customer support.
27 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Dear Charles,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you with your returned cylinders and outstanding deposits. Taking the time to thoroughly review your account, check your order history, and clearly explain the cylinders allocated to you is exactly the level of care and attention we strive to provide.
It's wonderful to know that Kathy was able to resolve the matter for you and arrange the refund of your deposits. Your kind words about her service and support are greatly appreciated, and we'll be sure to pass your feedback on to her.
Thank you for choosing SodaStream. We truly value your support and look forward to assisting you again in the future.
Kind regards,
SodaStream Customer Care Team
Above and beyond
Asked a simple question and their response went above and beyond definitely more than I expected.
25 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Dear Customer,
Thank you for taking the time to share your feedback.
We're thrilled to hear that the support you received exceeded your expectations. Our team is always happy to help, and it's wonderful to know that a simple question was met with the level of assistance and care you deserved.
Your kind words mean a great deal to us, and we truly appreciate you choosing SodaStream. We look forward to helping you again in the future.
Kind regards,
SodaStream Customer Care Team
Great Customer Service
Had a problem on line reordering my new cylinders. But spoke with Kathy in customer services and she was extremely helpful and sorted it in less than 10 mins.
26 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Dear Fiona,
Thank you for taking the time to leave us a review.
We're delighted to hear that Kathy was able to assist you with your cylinder reorder and quickly resolve the issue you experienced online. Providing helpful and efficient service is something we strive for, so it's wonderful to know that Kathy was able to sort everything out in less than 10 minutes.
We truly appreciate your kind feedback and will make sure your comments are shared with Kathy. Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
SodaStream Customer Care Team
Good customer service when Yodel let me down down
I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Elizabeth at Soda stream was very helpful and understood the difficulties of living in a small town re drop off points and quickly found me an alternative. The new label for in post arrived within 5 mins as promised. Great service and a pleasure to deal with. Thanks
17 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Dear Janice,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you encountered difficulties with your local Yodel drop-off point, but we're delighted that Elizabeth was able to assist and provide a suitable alternative quickly. We understand that customers in smaller towns can sometimes face additional challenges when accessing return services, so it's great to hear that Elizabeth was able to find a convenient solution for you.
We're also pleased that your new InPost return label arrived promptly as promised and that the process was resolved smoothly.
Thank you for your kind words. We will be sure to pass your feedback on to Elizabeth, who will be delighted to know her assistance made a positive difference.
Kind regards,
SodaStream Customer Care Team
An issue occurred which was actually…
An issue occurred which was actually outside of Sodastreams and my own control.
SodaStream dealt with the issue promptly, amicably and professionally.
Thank you
19 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Dear Nick,
Thank you for taking the time to share your feedback.
While the issue was unfortunately beyond both your control and ours, we are pleased to hear that our team was able to assist you promptly, professionally, and amicably.
Customer satisfaction is incredibly important to us, and we appreciate your understanding throughout the process. Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
SodaStream Customer Care Team
Customer services done well!
I seldom write reviews however I must admit I’m impressed with the customer service received during recent dealings with Tracey from SodaStream.
From first contact to final resolution she has been kind, respectful and most of all helpful. You could say she was just doing her job, but my experiences of the world is that all to often people have bad attitudes when dealing with customer issues.
Let’s be honest, not every transaction runs smoothly! When it doesn’t it’s important the company deals with it correctly. In this instance, Tracey got it right! Thank you.
26 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Mal,
Thank you for your wonderful review. We're thrilled to hear that Tracey was able to make a positive difference during your recent experience with us.
You're absolutely right that things do not always go smoothly, but when challenges arise, providing helpful and respectful support is what matters most. We're pleased that Tracey delivered the level of service we aim to provide every customer.
We truly appreciate your feedback and your recognition of Tracey's efforts. We'll be sure to pass your comments along to her.
Best wishes,
SodaStream Customer Care
The customer service at Sodastream have…
The customer service at Sodastream have been excellent. I had a problem with my Sodastream and it was replaced straight away. The problem I had was with DPD who couldn't follow instructions on where to deliver it to.
24 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Vanessa,
Thank you for taking the time to share your experience with us. We're delighted to hear that our Customer Care team was able to resolve the issue with your SodaStream quickly and arrange a replacement for you.
We're sorry to hear about the difficulties you experienced with the delivery. We understand how frustrating this can be when delivery instructions are not followed. Your feedback is appreciated and will be taken into consideration as we continue working with our delivery partners to improve the customer experience.
Thank you again for your kind words and for choosing SodaStream.
Kind regards,
Team SodaStream
Wow Fabulous Customer service
Wow! Fantastic customer service from Kathy-she helped me through a returns process and made it easy to understand plus saved me from incurring a fee which was due! Made the whole experience extremley easy and was very patient and pleasant throughout!
25 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Caroline,
Thank you for your fantastic feedback. We're so pleased to hear that Kathy provided such helpful, patient, and friendly support throughout your returns process. We'll be sure to pass on your kind comments to her.
We truly appreciate your support.
Kind regards,
Team SodaStream
Brilliant
Everytime I have contacted customer service I have been fully satisfied and impressed by the agents. They have always responded in a courteous and efficient manner and I had the same experience with Kathy this morning.
Keep it up!
25 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Babs,
Thank you so much for your kind words and continued support.
We're delighted to hear that you've consistently had positive experiences with our Customer Care team. Providing courteous, efficient, and helpful service is something we strive for every day, so it's wonderful to know that our agents, including Kathy, have left such a positive impression.
We'll be sure to share your feedback with Kathy and the rest of the team. Comments like yours are incredibly encouraging and mean a great deal to us.
Thank you for choosing SodaStream, and we'll certainly keep it up!
Kind regards,
Team SodaStream
Kathy in customer services couldn't…
Kathy in customer services couldn't have been more helpful. She resolved the issues with my account very quickly
20 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Graeme,
Thank you for taking the time to share your feedback.
We're delighted to hear that Kathy was able to help you and resolve the issues with your account so quickly. Providing friendly, efficient, and effective support is what we strive for, and it's wonderful to know Kathy delivered just that.
We'll be sure to pass your kind words on to Kathy, who will be thrilled to receive your recognition.
Thank you for choosing SodaStream, and for your valued support.
Kind regards,
Team SodaStream
Kathy was Fantastic!
Kathy was Fantastic!! She has resolved my query very fast and professional!!
Nice service and very friendly!!! Thank You Soda Stream Team!!
24 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Mariusz,
Thank you so much for your wonderful review!
We're delighted to hear that Kathy was able to resolve your query quickly and professionally. Providing friendly and efficient service is something we take great pride in, so it's fantastic to know that your experience reflected that.
We'll be sure to share your kind words with Kathy, who will be thrilled to receive your recognition.
Thank you for choosing SodaStream and for taking the time to share your feedback. We truly appreciate your support!
Kind regards,
Team SodaStream
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