I called Customer Services and was helped by a very kind and understanding person who explained what had happened to mu subscription and immediately set things right. In addition, she walked me throug... Ver más
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Consulta las opiniones de los clientes
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver más
La empresa ha respondido
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver más
I have been purchasing from soda stream for a while now and been generally happy, orders arrive quick with full updates, their canister swap scheme is good. Customer service is good too as recently ha... Ver más
Información sobre la empresa
Escrito por la empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito por la empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Información de contacto
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil opiniones
No consta que haya invitado a opinar recientemente
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Soda stream refills
Soda stream refills seem to be efficient and very useful tool for keeping me supplied on a regular time scale. I did contact them about a question i had and this was answered very clearly and helped me to understand how the system works.
2 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Taff,
Thank you for your wonderful feedback!
We're thrilled to hear that our gas refill service has been keeping you stocked up efficiently and conveniently. It's also great to know that when you reached out with a question, our team was able to provide a clear explanation and help you better understand how the system works.
We truly appreciate your support and are grateful that you've taken the time to share your experience.
Thank you for choosing SodaStream!
Voucher issue resolved efficiently 😊
I reached out to SodaStream on September 2nd about a £10 voucher they provided for registering my machine, but when trying to apply the voucher at checkout kept receiving an error message. I spoke with Elizabeth, who efficiently and effectively resolved the problem. She was extremely helpful, well-informed, and suggested different solutions. Thank you, Elizabeth 🙏🏾
1 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Kay,
Thank you for taking the time to share your experience with us.
We apologize that you encountered difficulties using your voucher, but we're happy that Elizabeth was able to assist and get the issue resolved for you. Providing knowledgeable, effective support is exactly what we aim for, and we're pleased to hear that she explored different solutions and made the process as smooth as possible.
Your kind words will be shared with Elizabeth and the team, and we're sure they'll mean a lot to her.
Thank you for choosing SodaStream and for your lovely feedback. 😊
Amelia in support was great from start…
Amelia in support was great from start to finish! Really great support team!
1 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Donna,
Thank you for taking the time to share your feedback.
It's great to hear that Amelia provided such great support from start to finish. Delivering helpful and friendly customer service is something we strive for, so it's wonderful to know your experience reflected that.
We'll be sure to pass your kind comments on to Amelia and the rest of the team.
Thank you for choosing SodaStream!
Had an issue that was sorted quickly…
Had an issue that was sorted quickly and to my complete satisfaction - thank you, Carol. Also, really like the subscription service - makes good sense to use it!
3 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi George,
Thank you for taking the time to share your feedback.
It's wonderful to hear that your issue was resolved quickly and to your complete satisfaction. It's wonderful to know that Carol was able to provide the support you needed and make the process a positive experience.
We're also pleased to hear you're enjoying our subscription service and finding it a convenient option.
Thank you for choosing SodaStream and for sharing your experience with us!
Brilliant service
The customer service I received by my customer assistant Kathy was excellent. I rang to get an extension on the time to return my cartridges. This was promptly arranged but in addition she also explained the returns system to me and made a really useful recommendation. Brilliant!
3 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Kunde,
Thank you for taking the time to share your feedback.
We're delighted to hear that Kathy provided excellent service and was able to quickly arrange an extension for your cartridge return. It's great to know that her explanation of the returns process and helpful recommendation made a positive difference to your experience.
We'll be sure to pass your kind words on to Kathy.
Thank you for choosing SodaStream!
First class help
Mekyle was first rate at explaining what had happened and how to resolve it, just what you need as a customer
31 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Ian,
Thank you for taking the time to share your feedback.
We're delighted to hear that Mekyle was able to clearly explain the situation and guide you through the resolution. Providing straightforward, helpful support is exactly what we strive for, so it's wonderful to know your experience reflected that.
We'll be sure to pass on your kind comments to Mekyle.
Thank you for choosing SodaStream!
Pleasant Customer Service Experience
Kathy was very friendly, and patiently helped me understand which cylinders to return, and how I came to have them. She took the time to explain my two subscriptions and when they were due to be delivered. Kathy also showed interest when I explained that we are away from home and are therefore unable to return the two cylinders in time. She granted me a 30 day extension, allowing us to return home from our holiday and get back into a normal routine. She then thanked me for calling SodaStream and wished us a safe rest of our holiday. All in all a very pleasant experience. Thank you Kathy.
2 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Jake and Blair
Thank you for taking the time to share your experience with us.
We're absolutely thrilled to hear that Kathy was able to help clarify your cylinder returns and subscriptions, while also arranging a 30-day extension to accommodate your holiday plans. It's great to know her friendly and understanding approach made the process easier for you.
We'll be sure to pass your kind feedback on to Kathy.
Thank you for choosing SodaStream, and we hope you enjoy the rest of your holiday!
Don't waste time call the fantastic support when necessary
I was unable to use a thank you discount code after purchasing a replacement soda water maker. I phoned for support assistance and this was provided by Elizabeth. If I had known how good the support service was I would have called sooner to save all the time I spent trying to resolve it myself. Thank you Elizabeth for making everything go smoothly.
2 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Francis,
Thank you for taking the time to share your experience with us.
It is great to hear that Elizabeth was able to assist you and get everything sorted smoothly. We understand how frustrating it can be when a discount code doesn't work as expected, so it's wonderful to know that the support you received made the process much easier.
We'll be sure to pass your kind feedback on to Elizabeth, who I'm sure will be pleased to hear she made such a positive difference. Thank you for choosing SodaStream, and we hope you continue to enjoy your sparkling water experience!
Great Customer Service and now have Pepsi Max!
Just coming back to Sodastream after 5 years (lockdown purchase!) and not only did they honour an old plastic bottle replacement promo long since removed they also credited me for the 2 old CO2 cylinders I sent back. Great service!
31 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Graeme,
Thank you for coming back to SodaStream and for taking the time to share your experience!
It is fantastic to hear that our team was able to honour the bottle replacement promotion and arrange credit for the CO₂ cylinders you returned. We always aim to make things as easy as possible for our customers, and it's wonderful to know that the service you received made such a positive impression.
It's especially great to welcome you back after five years, and we hope you're enjoying your SodaStream again. Thank you for your kind words and for choosing SodaStream!
I would not recommend ordering…
I would not recommend ordering Sodastream online.
Quick Version:
Ordered gas online. Was told it was delivered - it never arrived. Money remained with Sodastream and I heard nothing until I reached out. It was damaged in transit and sent back to Sodastream but they didn't let me know (yet kept my money) and also said they can't send again. Was offered a £10 voucher and told to re-order. The £10 voucher took 3 weeks and a chase before it was sent. £10 voucher blocked the free delivery "offer", reducing the value of the voucher to £5.01 - I'm told that's just how it works so do I want the voucher or the free delivery offer. Left feeling deflated and stressed out by a company the lets me add fizz to my water. What is 2026.
Longer version:
I rarely write bad reviews if it can be helped, so hopefully this highlights how much I don't recommend Sodastream.
I've owned a soda stream for a few years - it has been OK, nothing special but it has done the job.
My issue is that I placed an order for a 4 gas canister exchange in July and the money was taken from my account the same day. Roll forward to the delivery date and I am told my package has been delivered on the Friday - nothing arrived.
I reach out to support and am met with an AI bot as it is the weekend and it says it'll raise a ticket. I hear nothing the following Monday, so reach out myself the following Tuesday. I'm told the parcel was damaged in transit and sent back to Sodastream.
This in itself would be understandable - mistakes happen. However I was not told about this, and nor was I refunded, until I took the time to chase them, which makes me think they had no intention of returning the £52 spent on the order unless I kicked up a fuss.
For ease, I asked if they can simply send the package again - they have my details, I still need the gas, but they tell me this isn't possible.
While I'm clearly frustrated, I'm told by customer service they understand and can send me through a £10 voucher - given the time spent communicating with customer service this didn't seem worthwhile but I appreciated there was at least some gesture. Except it didn't come. Flash forward 3 weeks and I reach out again asking if/when any voucher will arrive - while reluctant to place another order in case it doesn't arrive again, I had been waiting for the voucher code before I did.
The voucher code arrives, I input it into the website and this is when I find out the voucher reduces the cost of the transaction to below the free delivery threshold (I'm guessing £50). I reach out to customer support to point this out and they tell me I have to choose if I want to proceed with the £10 goodwill gesture, or "take advantage of the free delivery offer".
The whole experience left me was a stark reminder that in my opinion companies such as Sodastream act as if they only care about the value of your money, and not the value of their service. Absolutely would not recommend.
23 de julio de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Ben,
Thank you for taking the time to share such a detailed account of your experience. I'm truly sorry to learn about the issues you encountered with your cylinder exchange order and the frustration caused by the lack of communication, the delay in resolving the matter, and the difficulties you experienced when trying to use the goodwill voucher we provided.
I completely understand why this experience left you feeling disappointed. While parcels being damaged in transit can occasionally happen, we should have kept you informed throughout the process and made the resolution as straightforward as possible. I also appreciate how frustrating it must have been to repeatedly chase for updates and then encounter further issues when attempting to redeem the voucher.
We never want our customers to feel that their concerns have been overlooked, and I'm sorry that this was the impression left by your experience. Your feedback regarding communication, refunds, and voucher redemption has been noted and will be shared with the relevant teams for review.
So that I can take a closer look into what happened and review the interactions on your account, could you please provide any order number related to this experience? Once I have those details, I'll be happy to investigate further.
Thank you again for bringing this to our attention, and I hope we can have the opportunity to restore your confidence in SodaStream.
quick refund of mistaken charge.
I have been using the subscription service for a couple of years and find it works well. Recently I was surprised to get an email telling me I had been charged for non-return of cylinders. I emailed my proof of postage, and the next day received a reply saying they had been able to track the missing cylinders, and were refunding me. So an oversight on their part was very swiftly resolved- I was very glad. that I always take a photo of proof of postage/receipts etc, and had been able to quickly find it!
28 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Saskia,
Thank you for taking the time to share your experience and for being a valued subscriber for the past few years.
We're sorry to hear that you received a charge for cylinders that had already been returned, and we completely understand how concerning that must have been. However, we're pleased to hear that once you contacted our team and provided your proof of postage, the matter was resolved quickly and your refund was processed promptly.
We truly appreciate your patience and your proactive approach in keeping your proof of postage. Thank you for your continued support of SodaStream, and for sharing your feedback with us. 😊
Could not fault sarah who dealt with my…
Could not fault sarah who dealt with my question/problem communication was through email but she responded quickly evertime first class
19 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Denize,
Thank you for your wonderful feedback. We're delighted to hear that Sarah was able to assist you and that her prompt and helpful communication made a positive difference to your experience.
Providing responsive and supportive customer service is something we take great pride in, so it's fantastic to know Sarah was able to resolve your query so efficiently. We'll be sure to share your kind words with her.
Thank you for choosing SodaStream and for taking the time to leave a review! 😊
Sodastream - let down by a national carrier
My experience with soda stream has been very good, and Kathy especially, was excellent in refunding my money immediately, due to my order not being delivered by Evri, who have now stopped delivering in my area. Such a shame, as I have always had such good service from Sodastream.
26 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Sharon,
Thank you for your kind feedback. We're delighted to hear that Kathy was able to assist you promptly and process your refund following the delivery issue.
We are, however, sorry to hear that you were advised that Evri has stopped delivering in your area. To allow us to look into this and confirm the details, could you please reply to this message with one of your order numbers?
Thank you for bringing this to our attention, and we look forward to hearing from you. 😊
Been using sodastream for a year still…
Been using sodastream for a year still it is impossible to easily change a subscription date or return cylinders and when you do return them they charge you for them and say they were never returned. They need to make it simple - click on your order and take you to the returns info.
31 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Fran,
Thank you for your feedback and for being a SodaStream customer for the past year. We're sorry to hear about the difficulties you've experienced with managing your subscription and returning cylinders, and we understand how frustrating this must have been.
We'd like to look into this further for you. Please reply to this message with one of your order numbers, and we'll be happy to investigate the matter.
We also appreciate your feedback regarding making return information easier to access and will share this with the relevant team.
Agent dealing with my account was very…
Agent dealing with my account was very helpful and communicative. Their system however doesn’t allow a customer to do something as basic as update their email address.
30 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Thank you for taking the time to share your feedback. We're delighted to hear that the agent assisting you was helpful and communicative throughout the process.
We also appreciate your comments regarding the ability to update email addresses. Customer feedback like this is invaluable, and we understand how important it is for account management features to be as straightforward and convenient as possible. We will ensure your feedback is shared with the relevant team for consideration.
Thank you for choosing SodaStream and for helping us improve our service. 😊
DO NOT TRUST SODASTREAM
DO NOT TRUST SODASTREAM. Every time I exchange cylinders, and I mean EVERY TIME, they send threatening emails chasing for cylinders that have not only been returned, but also acknowledged as being returned. The time taken with emails and phone calls to sort out their crap admin is too much hassle. Will never use them again.
30 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Don,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating it must have been to repeatedly receive communications regarding cylinders that had already been returned and acknowledged.
We appreciate that having to spend time on emails and phone calls to resolve the same issue more than once is not acceptable, and we sincerely apologise for the inconvenience this has caused.
We would like the opportunity to investigate this further. Please reply to this message with any of your order numbers, and we'll be happy to look into the matter and better understand what has happened.
Thank you for bringing this to our attention, and we hope to have the chance to address your concerns.
Kind regards,
SodaStream Customer Care Team
Excellent customer service.
I contacted SodaStream UK to cancel my subscription.
I was got through to Elizabeth, whom very efficiently dealt with my concerns with my subscription. Elizabeth, listened and offered options that relevant to situations. Elizabeth did not need to pass me to another person to deal with me, she did all that was necessary. I am happy to award Elizabeth ten out of ten star.Thank you. Reference: 9951895
20 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Yousef,
Thank you for taking the time to share your experience and for your kind words about Elizabeth.
It's wonderful to hear that Elizabeth was able to efficiently address your concerns, listen to your needs, and provide relevant options regarding your subscription. Providing knowledgeable, personalised support from start to finish is something we take great pride in, so it's great to know she was able to resolve everything for you without the need for further transfers.
We'll be sure to pass along your fantastic feedback to Elizabeth. Thank you for your 10 out of 10 rating and for choosing SodaStream! 😊
I had a very positive experience with…
I had a very positive experience with the customer service. Lucrecia was incredibly patient, kind, and helpful throughout the whole process. She took the time to answer all of my questions and made sure I understood everything clearly. I really appreciate her professionalism and excellent customer service. Thank you, Lucrecia, for your help!
11 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Adeline,
Thank you for taking the time to share your experience. It's great to hear that Lucrecia provided such patient, kind, and helpful support throughout your enquiry.
Taking the time to ensure our customers feel informed and supported is very important to us, so it's wonderful to know that Lucrecia was able to answer all your questions and make everything clear. We'll be sure to pass your kind words on to her.
Thank you for choosing SodaStream and for your lovely feedback! 😊
Customer service to re- Oder items
Needed to re- Oder items. Telephone customer support from Kathy was excellent. Very patient, kind, supportive and helpful. She was able to resolve my query by helping me successfully negotiate my account online. It was a pleasure to have her helping me. Thanks Kathy.
27 de agosto de 2026
Opinión espontánea
Respuesta de SodaStream UK
Thank you for your wonderful feedback.
We're happy to hear that Kathy was able to assist with your order and help you navigate your online account. Providing patient, supportive, and personalised service is something we take great pride in, so it's fantastic to know she made the experience such a positive one for you.
We'll be sure to share your kind words with Kathy. Thank you for choosing SodaStream and for taking the time to share your experience! 😊
Sodastream falsely advertises that cans are returnable
Sodastream falsely advertises that their cylinders are returnable. First they are only returnable when you buy new cans. Second, the service experience for returning them is atrocious. I recently followed all instructions exactly to return cans through the mail, and they conveniently lost all records of the delivery. Luckily I had it documented but have wasted hours forced to prove it. Their MO for returns appears to be a scam. Beware!!!
25 de junio de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Jacob,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and inconvenience you faced with your cylinder return. We understand how disappointing it must have been to follow the return process correctly, only to then have to spend additional time providing proof of delivery and chasing a resolution.
This is certainly not the experience we aim to provide, and we sincerely apologise for the impact this has had on you.
I have sent you a private message regarding this matter so that we can look into it further and work towards a resolution. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.
Kind regards,
SodaStream Customer Care Team
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