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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer service and very prompt response when I had an issue. Wish more companies were like this one. Would highly recommend this company. Thank you

Valorada con 1 estrellas sobre 5

Order placed with an additional £4.95 to cover next day delivery. Delivery company were DPD who stated they 'Had an issue' with delivery on the day delivery was promised (and paid for!). Item... Ver más

Valorada con 1 estrellas sobre 5

Ordered £79 replacement battery for cordless hoover from this company on Amazon. Battery lasted for 10 mins before draining out. Failed to recharge up. Returned item (paid for postage from my own... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Perhaps the poor reviewers had bad luck? We found Spares2go excellent - helpful, quick to respond and asked sensible questions to ensure they supplied the correct products. Why not 5 stars? Because... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrodomésticos

Información proporcionada por diversas fuentes externas

Spares and Spare Parts for Domestic Electrical Appliances - Find your part


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

200 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

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3,1

Todas las opiniones

(200)

13 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Recoil starter for Cobra M40C

Recoil starter for Cobra M40C. Product purchased arrived in good time and fits and functions as it should. The only slight concern is the pull cable is chafing.
Initially I was wary as I noticed a couple of negative reports but S2G met my expectations. Thank you S2G.

21 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Only giving 1Star because 0 not an…

Only giving 1Star because 0 not an option.I ordered a part for a kettle a month ago now and still waiting.Think I’m beginning to realise all the other reviews of 1 star are for a good reason. Asked for a tracking number and got 2 different ones and neither of them were correct.Didn’t even say who’s delivering it.They said it was out of stock at first.Pretty sure I’m on wild goose chase now and I will never receive my order and they have no interest in resolving it.

8 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from here - Poor Products

Do not buy from here. Reported faulty product only to be fobbed off. Poor quality compared to products from reputable suppliers. Dyson replacement parts do not last. Wrote to advise Dyson hoover part had eventually stopped working, to then be told buy another as warranty is for 6 months only.
Will never buy from here again.

13 de marzo de 2025
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Hello

This order has nothing to do with us, the original Spares2go.
There is a company operating on ebay and Amazon who have stolen our (good) name.(We do not sell on either of those platforms) They are in Cheshire, we are in Hampshire.

You will need to refer back to them.

In the meanwhile if there is anything else you need, don't forget the original spares2go.co.uk.

Many thanks

Des
Customer Services Manager
for the Original Spares2go
spares2go.co.uk

Registered Office:
36A Station Road
New Milton BH25 6JX
Incorporated in the UK. Number 4665213

Valorada con 1 estrellas sobre 5

I wrote to Spares2go about a bolt they…

I wrote to Spares2go about a bolt they had for a lawnmower so I asked them if it would fit a lawnmower blade (which I bought separately from Amazon) to fit the blade to my Einhell GE CM/33 lawnmower. It took them 5 days to reply and they replied with a copy of my bill. I told them they hadn't answered my question at all and feel totally disregarded by them. They eventually wrote back saying they don't have time to answer customer queries. So If your reading this you'd better look elsewhere as they don't give a monkeys about customers or customer relations. The star I've given is just to get this review published, and I've reported them to Amazon as a bogus company.

13 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't bother

I used this company as it had an umbrella company "Dualit2go" which I assumed would be the best supplier for repairing a Dualit device. They charged me 10X the price of a cheap generic switch. I find this practice outrageous and very misleading, hence I wouldn't bother with them again. The one star is for the quality of the packaging.

26 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Unable to get any reply from this…

Unable to get any reply from this company. Ordered and paid for a part on 18/08/24. Sent follow up email on 05/09/24 and still nothing. I am not confident that I will receive the part.
UPDATE: Received the part 14/09 after raising a dispute with the bank. Shame it took this to get any reply from them. Would be helpful if they kept you updated.

18 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

On the 13/08/24/I ordered a replacement…

On the 13/08/24/I ordered a replacement freezer flap door and paid for it
Here we are on the 4/09/24 and despite several emails to find out where the order had gone to, I yet to receive a reply
If there was a problem I would expect an email explaining what was the issue, but no reply has been received

4 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

The oven shelf was of high quality, fitted perfectly and with rapid delivery. Beware of copy cat sites on Ebay.

10 de mayo de 2024
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Thank you so much John - and yes, I echo your sentiments about the copycat sites!

Des

Valorada con 5 estrellas sobre 5

Found this great company when I was on…

Found this great company when I was on a desperate search to find a part for a discontinued Dualit product (mini food processed). Miraculously they were able to source the part and get it to me which means I can keep using a much loved appliance which would have ended up in landfill otherwise. Undertsandibly getting hold of a part that is no longer manufactured required a bit of patience and they kept me well informed of any progress.

9 de mayo de 2024
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Thank you Vicky - Yes, it was a challenge but I'm very pleased we able to rise to it!
I hope your Dualit processor serves you well for many more years.

Des

Valorada con 1 estrellas sobre 5

Late Delivery

I ordered a filter for my vac on 3rd April from Amazon. It said it was going to be delivered by 8pm on the 6th. I waited in and nothing came. Then I received an update saying it was now arriving on the 10th, which is a Tuesday. Looks like they don't deliver on a Monday or Tuesday.

8 de abril de 2024
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Hello

This order has nothing to do with us, the original Spares2go.
There is a company operating on ebay and Amazon who have stolen our (good) name.(We do not sell on either of those platforms) They are in Cheshire, we are in Hampshire.

You will need to refer back to them.

In the meanwhile if there is anything else you need, don't forget the original spares2go.co.uk.

Many thanks

Des
Customer Services Manager
for the Original Spares2go
spares2go.co.uk

Registered Office:
36A Station Road
New Milton BH25 6JX
Incorporated in the UK. Number 4665213

Valorada con 5 estrellas sobre 5

Super quick delivery, great price.

Ordered pump for a washing machine Monday afternoon, part arrived Tuesday morning, perfect fit, and well packed. What more could you ask?

12 de marzo de 2024
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Thank you so much Peter - We do try really hard!

Valorada con 5 estrellas sobre 5

Delighted to have found a replacement part for a 37 years old Braun Food Processor!

Bought a replacement part for a 37 years Braun food processor that my son in law accidentally destroyed during Xmas. Was delighted when it arrived today, as I love this machine, was worried would need to buy a new one! It took a little bit longer but it finally arrived!

18 de enero de 2024
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Sorry again for the slight delay - so glad we could help!

Valorada con 4 estrellas sobre 5

Check name of company

Took time to redpond in a courteous manner to a mistaken review.

8 de noviembre de 2023
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Hi Tim - problem with your review is that it is attributed to us, spares2go.co.uk :-{

Des

15/11/2023
Thanks for taking time on this Tim!

Des

Valorada con 5 estrellas sobre 5

Star company...... Excellent!

This is the first time Iv`e ordered from Spares2go and I cannot fault the service. I ordered a part for my shower which I ordered on Thursday, although I paid for the two day delivery service I didnt really expect the part to arrive on Saturday (which it did). the price was competitive the part was correct and the delivery was great. Well done Spares2Go, I will look on your website first when I need a replacement part. Thank You. Keep up the good service.

11 de noviembre de 2023
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Thank you so much - Yes, we will keep up the good service!

Valorada con 5 estrellas sobre 5

First class service from spares2go.co.uk

I have been dealing with this company for a fair few years , getting replacement bulbs for my fridge/freezer, their service is first class and they communicate with you all the way through in a polite and professional manner that in this day and age is the exception to the norm. I would highly recommend them as opposed to the other one who are spares2go.com [they are awful]

11 de noviembre de 2023
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

What a lovely review Mairi - You are most welcome!

Des

Valorada con 5 estrellas sobre 5

Will definitely recommend

Will definitely recommend. I bought Dyson filters at half the cost. They arrived the next day and are doing their job perfectly.

1 de noviembre de 2023
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Thank you very much Roger - Really appreciated.

Valorada con 5 estrellas sobre 5

First class service

First class service! Ordered a cooker element on Friday and received it the next day. Very impressed with the quality and dispatch speed had our cooker up and running again in no time. Thank you all very much. Will be recommending you yo others and use you again in the future.

13 de octubre de 2023
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Most kind Sam - next time we might be even better!

Valorada con 5 estrellas sobre 5

I had doubts after seeing some reviews…

I had doubts after seeing some reviews here but the item I needed was only £11 delivered - so I took a chance and everything worked out fine. Shipment went out next day with Royal Mail tracking and the part itself was perfect.

I would definitely order from them again. Thanks.

24 de agosto de 2023
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Thank you very much John - really appreciated!

Valorada con 1 estrellas sobre 5

Better description needed:

researched part needed for Dyson machine but it definitely does not fit my vacuum cleaner. Please refund my money immediately

SG8 8RN

16 de agosto de 2023
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

Hello

Please advise postcode or zipcode to enable us to identify the order.

Many thanks

Hello again A.J

I am writing to you to clarify this situation.

1: We are based in Hampshire
2: We do not sell via Amazon or eBay (we only sell via our website, spares2go.co.uk.)
 
We get many 1-star reviews that should belong to the company on the web who are based in Cheshire - this is where you made your purchase.
They have stolen our name and many poor reviews are being allocated to us, unfairly.

Trustpilot don't seem to be able to store this information - we have told them on several occasions.

This is the address of our website spares2go.co.uk - you will find this is not from where you ordered. If you view OUR website you will see the heading in red :
"NO connection to the company operating on Amazon and eBay"

We have had to resort to reviewing the reviewers - Trustpilot themselves - send me your email address and I will send you a copy if you wish.

I would be very grateful if you could look at this again in the light of the facts and consider removing this review.

Thank you

Des

Customer Services Manager,
OUR website is : spares2go.co.uk

ps - I do hope you get some comeback from these people for the poor service they have provided.

Valorada con 5 estrellas sobre 5

Domain name stolen - Trustpilot please do something

***Note that I ordered from spares-2-go.com, which is NOT this company. Avoid spares-2-go.com at all costs.
** 2nd Edit: the dodgy company masquerading as SPARES2GO is called WIRRAL DISCOUNT SUPPLIES, at Unit 4 Cedab Industrial Estate, Cedab Road, Ellesmere Port, CH65 4FE. @trustpilot, please can a review channel be set up for this trader?

Accidentally ordered an item on a Sunday from spares-2-go.com and tried to immediately cancel. No way of doing that on the website so emailed immediately (email sent within two minutes of receiving the confirmation email). On Monday, received emails telling my my order had been dispatched. Customer Service team claims they didn’t receive my cancellation email, yet have received all my other emails. Very poor all round.

31 de julio de 2023
Opinión espontánea
Logotipo de Spares2go

Respuesta de Spares2go

I am writing to you to clarify this situation.

1: We are based in Hampshire
2: We do not sell via Amazon or eBay (we only sell via our website, spares2go.co.uk.)
 
We get many 1-star reviews that should belong to the company on the web who are based in Cheshire - this is where you made your purchase.
They have stolen our name and many poor reviews are being allocated to us, unfairly.

Trustpilot don't seem to be able to store this information - we have told them on several occasions.

This is the address of our website spares2go.co.uk - you will find this is not from where you ordered. If you view OUR website you will see the heading in red :
"NO connection to the company operating on Amazon and eBay"

We have had to resort to reviewing the reviewers - Trustpilot themselves - send me your email address and I will send you a copy if you wish.

I would be very grateful if you could look at this again in the light of the facts and consider removing this review.

Thank you

Des

Customer Services Manager,
OUR website is : spares2go.co.uk

ps - I do hope you get some comeback from these people for the poor service they have provided.
DesCustomer Services Manager, Spares2gosales@spares2go.co.uk
Not connected in any way to the outfit selling on Amazon and eBay. OUR website is : spares2go.co.uk 

********************
Thank you so very much Amanda for helping us in our fight for justice!
Seriously appreciated.

Des
********************

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