Staples Canada Opiniones 

Unprofessional customer service and lack of reasonable assistance with self-service printing before closing. Rude employee and was in a rush to go home.

Where to begin. I ordered two booklets to be printed, two separate orders, which I did it on their website.

I received confirmation that one was ready for pickup. However, when I got to the store, they said they couldn't find it. The other order, they said, couldn't be fulfilled because I had ordered the wrong type of paper, even though I did it through their website and the website accepted it just fine.

Took them 20 minutes to refund it, and of course I was out an entire week and still without a product, and a tremendous amount of my time was wasted. A business simply can't trust something like this.

Very disappointing experience with Staples. We placed an order on September 23rd with an expected delivery date of September 30th. It's now October 21st, and we've received neither our order nor any updates.

To make matters worse, there's no easy way to contact customer service through their website. Instead, you have to search for a phone number, call them, and then be told someone will get back to you in 1–3 days.

It's 2026. How does a company this size not have a simple way to send a message or get an order update? Terrible communication and customer service. Staples really needs to do better.

I ordered an item from the online store and it was never delivered. They sent a pic of someone’s signature on delivery as proof.
I have ring doorbell camera. No one came to my door. They don’t have any physical evidence of delivery.
Now I must prove that it wasn’t delivered. How does one prove non delivery.
I’m hopeful that I can get VISA to reverse charges and then I’ll never step inside this store again. Lesson learned.

Staples, you've got no contest against London Drugs, Ink 1/2 the price at London drug's as compared to Staples, last time I'll ever go there again, Ripping us all off for Ink cartridges (Shameful profiteers)

Three months ago, I bought a new Omni Book 3 from Staples. The next day, I received an email from HP that my one-year warranty had expired. So Staples sold me a year-old computer as new and without a warranty, and HP did not extend it, so buyers beware. So, a thousand dollars for a year-old, unwarranted computer

It's obvious Staples doesn't read, care about customer feedback, or respond to the reviews here - but I'll leave one anyway.

My Mom has been a customer of Staples Copy and Print for several years. She likes the quality of the printed cards. She spends over 1-2K per year with Staples printing art cards for her business, which I am now helping her with.

It was only 3 weeks ago we spent over $105 on a recent order. I logged in yesterday to order more cards, and found that Staples completely DELETED ALL her uploaded images and voided the orders (in other words we can't reorder).

Nice way to treat your best customers Staples!! I will NEVER do business with Staples again.

Poor service at Staples Shipping – 620 King St N, Waterloo

I came to collect two IKEA items being held at the shipping counter. I specifically asked the representative, Mukesh, whether the two items were in separate boxes. He handed me one large box without checking, so I assumed it contained both. When I got home, only one item was there, and I had to make a second trip to collect the other.

This was entirely avoidable. I asked the right question, and a simple check of the parcel count would have prevented it. It cost me extra time and travel, and it shows a lack of care in the pickup process.

I'd like the store manager to review this with staff and make sure parcel counts are verified against the customer's order before handing packages over.

I have been customer of staples for a long time and recently I am very please to say I see the difference in attitude and awareness of customer that waiting for service
I recommend print shop department to everyone , I will give them the best rating I could give
Friendly
Helpful
Professional

BECAUSE I MADE A BAD REVIEW AND THEY HELD MY PARCEL AT STAPLE.

I am writing to express my concern about a parcel I dropped off at your Queen Street location in Brampton, Shipping Department, on September 8, 2026.
Today is September 18, and according to my shipping information, my parcel is still showing as being held at Staples. That is 10 days since I dropped it off.
I recently made a complaint about an employee named Nalynee, who was rude to me during a return. Because of that previous experience, I am concerned about the handling of my parcel and would like management to investigate what is happening.

I had an extremely disappointing experience with Staples.

I was given a gift card in the store by a cashier, only to later discover that the card had a zero balance. I then tried to resolve the issue through Staples customer service. I contacted a representative through chat and also called the phone number listed on the gift card.

Neither provided any actual help.

The only response I received was essentially, “Sorry, we understand how upsetting this is.” Sympathy without a solution is not customer service. Nobody investigated what happened, nobody explained why a gift card provided directly by a Staples employee was empty, and nobody offered a meaningful resolution.

At this point, I genuinely have to question the purpose of these customer service positions. If employees are unable to investigate an issue, correct an error, escalate a complaint, or provide any practical assistance, then what exactly is the customer service department there for? From a customer’s perspective, it feels like the company is spending money maintaining positions that provide apologies but no actual service.

The original situation with the empty gift card is already concerning. It raises serious questions about whether the card was properly activated, whether there is a problem with Staples’ gift card procedures, or whether there are other internal issues that the company should be investigating.

Instead of investigating, Staples simply told me they were sorry that I was upset.

I am not looking for sympathy. I am looking for accountability, an explanation, and a resolution.

I strongly recommend that anyone receiving a Staples gift card check the balance immediately before leaving the store and keep all receipts and documentation. Based on my experience, if something goes wrong later, customer service may offer you an apology, but no actual help.

I asked to cancel an order i placed online 3o minutes after I ordered.
I was on the phone for hours getting different phone numbers to call. I was told it was took late to cancel.
I COULD NOT believe this! I will never use Staples again.

Staples.ca should be avoided as a online source because they don't deliver what they promise at all. The website states along the lines of "delivery in days". They send out a confirmation email with the actual date which is a matter of days. Then it all goes down the toilet. They also say that they'll send you a confirmation email with tracking details when it's shipped. None of this is true. The delivery date came and went with: no delivery, no email, no nothing. Just a big fat zero. So I phoned their 800 number to outright cancel the order because it hadn't even been processed yet. I told them that they were lousy liers and that they didn't deserve my business or anyone else's business either.
I told them that if they tried charging my CC that I would 100% do a charge back reiterated that the order is canceled.
So upon checking my CC account the dirty dogs did indeed charge my CC. So I've initiated a charge back to the CC totally with all of the proof from my side. Even in the master agreement bet the CC and the merchant (staples.ca) they (the CC company) specifically state that the charges are not to be made unless shipping is "imminent"! So Staples wilfully violates the agreement with zero thought given. Even Amazon (who's no saint) doesn't charge your card if your item isn't going to be immediately shipped.

STAPLES #136 in BRAMPTON

I had a very unpleasant experience at the Staples #136 on Queen Street in Brampton, Shipping Department.
There was a long lineup, and I understand that NALYNEE was helping in the shipping department because it was very busy. I appreciate employees stepping in to help when there is a long line. However, being busy does not mean a customer should be treated rudely.
When she called “next,” I approached the counter for my return. She repeatedly asked me if it was a “neighborhood return.” I honestly did not understand what she meant by “neighborhood.” Instead of explaining it clearly, she kept repeating the question and rolling her eyes because I didn’t understand what she was asking. Eventually, she transferred me to another employee and told me I needed to wait there.
I have made returns at Staples before, and normally they simply scan my QR code and process the return. I understand that there may be different procedures, but customers should be treated with patience and respect, especially when they don't understand a particular term.
Nalynee may have been busy and trying to help because of the long lineup, but there was no reason to be rude or make a customer feel uncomfortable. A little patience and professionalism would have made a big difference.
I hope management takes this feedback seriously and reminds staff that good customer service means treating customers respectfully, even during busy times.

I recently ordered postcards from this company, but my order was printed incorrectly. I placed a second order hoping the issue would be resolved, but they made another mistake (by missing the few letters) and my order was wrong again. I requested a refund and have not heard back from them since. Very disappointing experience, after two trips to the store and wasting my time on creating postcards on two separate occasions.

It’s regards #47g7yg #1uuunu

Placed an order for pick-up of a few simple items which Staples website said they had in store (Donald St., Ottawa) - 6 hours later, still waiting for confirming email that order ready. Called the store twice, butr long phone tree, then to try to speak to associate, just rings and rings, message that no one available. A service to make shopping more convenient, does the opposite.

Do not use this location for shipping packages. I dropped off a package here, it was scanned, and then it never left the store. What followed was a frustrating customer service nightmare. I couldn’t get help through FedEx, and I was also told by a FedEx employee that there’s a history of packages going missing here, even as far back as January of this year. Lululemon thankfully had great customer service and resolved things on their end, but I would strongly warn others to avoid shipping here. Extremely disappointing and untrustworthy.

Would not recommend. Was there to get an enlargement. They could not do it. I was fine with that. I had a fax to be sent. I was shown were to fax and told the cover sheets were in a black bin. No sheets. Was told that they had to download and print it. I waited for over a half hour. It was a steady flow of customers. My issue is my time was wasted. After our long wait we were told that the chat group has not responded. At any point I could of been told they did not have access to print. I would of come back at a later time. But instead my time was wasted.

I'm about to lose my mind with these people. Virgin store in Sardis BC sold me a phone. Told me I had to use one of two providers, Virgin or Bell. I tried Virgin.
I made sure I wanted my auto payment coming out on the first of each month, guy at Staples said ok, no problem. Then two weeks later, the 18th, Virgin took 69.45 from my account. I didn't have it, I'm a senior. No extra cash lying around. My bank charged me 10.00 overdraft fee. Also the service with Virgin was really bad. Got ahold of the fellow at Staples, told him what happened. He asked me to come in. This too us not easy. It's an hour and a half each way, ad I am in a rural area and don't drive anymore. Finally found someone to take me, got there and my little friend didn't start for another 3 hours. Something he neglected to tell me. Most assume if you work that day it's 9-5, nope he started at 3. So I need to explain everything to someone else. He put me with Bell, saying it would be better. Bell just took my monthly payment two weeks early 75.37. Same thing with Bank, plus Bell has a fee if 30.00 so now Staples has cost me 50.00.Fifty I do not have. Do you think I am getting anything resolved. NOPE, RUDE, EXCUSES KEEP SEEMING TO FORGET IT IS NOT EASY FOR ME TO GET THERE., AND THEY KEEP SAYING TO CONE IN. BUT STILL INSIST ALSO THEY ARE NOT RESPONSIBLE FOR THE FEES. COMMON DENOMINATOR IS STAPLES. YES, THEY MOST CERTAINLY ARE. DO I THINK I WILL GET MY 50.00 BACK? ABSOLUTELY NOT. NOW I MUST FIND A NEW PROVIDER, BUT NEED TO GO WITHOUT A PHONE UNTIL I CAN MAKE UP THE 50.00 THAT THEY COST ME. THIS IS THE WORST SERVICE I HAVE EVER ENCOUNTERED IN 70 YEARS OF LIFE.

It really is 0 stars. The service is extremely slow. My order clearly got lost in transit and they won't do anything about it. They say I have to go in person to get a refund. Do not consider Staples for orders of photo printing. There are much better options out there.