Staples Canada Opiniones 

I created a banner online and went to pick it up and the staff took forever to attend to me and then they couldn’t even find my order. Very SLOW service!!

HORRIBLE EXPERIENCE.
No accountability. They don't answer their phones. they ignore you in store. they don't adhere to their committed delivery dates.
REALLY BAD EXPERIENCE.

This my 3rd year in a row looking to buy hundreds of dollars worth of classroom supplies from Staples in Victoria Canada. The last 2 years, I walked in, loaded up my baskets, and effortlessly got my 10-15% discount by simply providing my school-based email address. This week, I went through the same routine, gave them my email, but NO DISCOUNT! NO-ONE at the store could help me. The next day, I went online and re-registered, using the very same info. The website clearly indicated "You're in!" I also checked old emails and found a a similar reply from 2 years ago: "You’re In! Welcome to the Staples Teacher Membership Program." So I went back to the store with the supplies I had bought, expecting to finally get the discount. WRONG! I got the multiple quests routine from the manager, blah-blah-blah! Meanwhile, I had experienced NOT A SINGLE GLITCH OR QUESTION from ANY cashier in my previous pourchases going back 2 full years! So I proceeded to return all 38 items I had bought for a refund, and then walked out of Staples for the VERY LAST TIME. STAPLES SUCKS!

I'm in the market for an office chair so I visited my Staples location in Woodstock, Ontario. They had a huge selection and within a minute or two one of the sales representatives asked if he could help me. His name was Dax and he was very patient as I went from chair to chair trying to decide the best option. He wasn't at all pushy but was extremely helpful asking me pertinent questions to help me narrow down my choices. It was a very pleasant experience!

The girl named Katie at the photos depth. At 4.30pm Aug. 2nd, should be rewarded for her super excellent helpful with a smile throughout my visit helping, helping me with my photos orders she was sooo amazing.....

Horrendous online service. I purchased a macbook pro from the online site for pick up, but the website is extremely buggy and horribly made so when i made the payment it came out as delivery. Then literal minutes later I called to see if I can change it to pick up, and I cannot, minutes later!!. Then I thought ok, I will just cancel the order. Nope, can’t do that either. So I can’t have it changed to pick up (which cant be difficult to do at all), and I cant cancel my order minutes after ordering.

At that point its my fault for choosing staples. Whoever you are…best buy Walmart, and Amazon should always be your first choice if you want to order delivery or pickup, DO NOT EVER make the mistake of choosing staples because let’s be honest, who does that anyway.

Also I forgot to mention… I cannot track my order. They have a page for tracking orders, I put down all the correct info and I made sure everything was correct and it says “no results found”. Just a sorry excuse of website with horrible customer and online service. I know most people come here after they have already been screwed, but if by the grace of god, you are here before choosing staples, DO NOT DO IT!!! Dont!!!.

This review is specific for the Staples on Bank street South Keys in Ottawa. We purchased 2 new Iphones and earphones, we were looking for a few weeks and had bad customer experiences (long waits for service, impatient service etc), this Staples served us with kindness and answered all our Gen X questions about the phones. I would highly recommend this staples. We did have a bad experience with other Staples though.

Dear Customer Service,

I am writing to express my disappointment with the service I received regarding my recent order for a self\-inking company stamp\.

Based on the advice of your Queen Street, Brampton store, I drove to your Mississauga location to place the order\. I spent approximately 30 minutes discussing my requirements with one of your employees, who assured me that the stamp would be ready the following day\. Based on that assurance, I proceeded with the order and paid **$126**\.

The next day, I did not receive any email, phone call, or update regarding my order\. When I called two days after placing the order, I was informed that my order had been processed as a **standard order**, which would take **5–6 days** to complete\.

This was extremely frustrating\. Had I been informed of the actual turnaround time at the time of placing the order, I could have made a different decision\. Instead, I relied on the information provided by your employee, only to find out later that the order had been entered incorrectly\.

As a result, I wasted my valuable time driving from Brampton to Mississauga, incurred fuel expenses, and experienced unnecessary inconvenience due to the lack of communication and poor customer service\.

I expect businesses to provide accurate information and process customer orders correctly\. I would appreciate an explanation of how this happened and what you intend to do to resolve this matter and prevent similar situations for other customers\.

I look forward to your prompt response\.

Sincerely,

Divyesh Raval

This is an updated review concerning Staples delivery issues.

I ordered six steno notebooks online. Didn't realise that Staples uses a delivery outfit called TForce.

Delivery was scheduled three days in a row, package never arrived on any of those three days (July 22, 23, 24). Waited in all day, every day. No delivery.

Today (July 27) I received an online Q&A form asking me to rate my Staples experience. My rating was negative. For instance, a "0" rating for "Would you recommend Staples to friends or family."

In fairness, Staples responded almost immediately via email to inform me that the non-delivery issue was being "escalated". And within two hours the package had been delivered, not to me personally but dumped in my building's mail room. But at least it arrived!

So, clearly, Staples got on the case when customer dissatisfaction was expressed. Good for Staples. This is what a company should be doing in these matters.

However, there was a fair bit of frustration on my part, staying in all day for three days waiting for a scheduled delivery that never materialised.

I'll upgrade this review from one to two stars. I think that's about as fair as I can be.

Overnight delivery, one week nothing has arrived and when I call they say it is out for delivery and they can not cancel order or do anything about it

horrible

I spent a long time designing a business card on their website. I went to publish the design and it asks me to sign in again. I do and I'm at the home page, unable to find my design anywhere. So annoying. There is no way to see designs you've submitted even after you've paid and ordered the item. I also gave the website permission to view my location and it keeps asking every time I click something.

Got cell phone 42$ a month then 107.said they'd refund. Absolutely did not. Go somewhere else

So, I ordered some office supplies. I got an email saying my package would arrive June 30. It didn't. I clicked on the tracking number, was taken to a "Track & Trace" page but they found no record of a shipment with that tracking number. So I clicked the "Get in Touch" button which had a phone number. Someone from Fed Ex answered the phone, which was odd, because the email said that the carrier was Dynamex. The customer service person could find no trace of that order number and said she'd never heard of Dynamex.
I went to the Staples Website, logged in, went to the Look Up Your Order page and punched in the information This is where it gets even weirder. I got a "please enter valid order id" message. Checked the number; tried again, multiple times.
I googled the customer service number because it cannot be found on the website. Talked to a nice, competent person in the Philippines. The delivery company is T Force, not Dynamex or Fed Ex and they say they tried to deliver yesterday. Except, I'm in a condo and they did not call my buzzer code, which I supplied. The customer service person sent me correct tracking information and said she would tell TForce to use the buzzer code. Hopefully I will get my order.

But what the hell? Sending out incorrect tracking information and no record of the order in my account? This is way too much hassle to buy a couple boxes of pens.

Feel the need to share my most recent experience with this particular staples location as well as the customer service. I went there to have book marks made for a celebration of life and paid over $200 for these. When I went in they showed me when cutting there was a white line on the side, when looking at them they were ALL cut differently and the white lines were all different and couldn’t be cut or would be cut into the wording. At this point there was no time to remake them so I had to take them with me. This was a cutting error from them directly and was caught but they never remade them then waited for me to come get them instead. When contacting customer service they told me the “best they could do” was a gift card for a random amount when all I wanted was my product to be done CORRECTLY for what I paid for. Terrible customer service and terrible product please save your money and go elsewhere to save a possible mess up because they don’t care once it’s paid. This is my own experience and opinion.

I placed an order for 3 products, slated to arrive 3 days later at the end of May. We are now June 22nd, and I have received constant stringing along that my order will arrive, my order will arrive, it is being escalated to provide an estimate.. Low and behold, they cancelled my order today. Nearly a month of waiting, no rhyme or reason, just cancelled. This company is a shambolic waste of retail space.

Always terrible. What I love about them is that they are consistent!!!

Worst experience of any retailer. Save yourself the hassle and stay away from Staples and order from Amazon! I dont know how these people stay in business! Poor customer service as well... Totally useless.

I went to staples today to return an item. All of the employees behind the return desk were charting amongst themselves. Well away I was and a few other costumers were standing there waiting on them. Not one employee acknowledged us. I then asked loudly if I was in the right area to complete a return. Crickets. One employee finally turned around too a big gulp of water from her water jug, and stared at me, taking her sweet time sipping from her water jug. I asked again I was in fact in the right area. Eyes wide, and astonished that I would interrupt her drinking her water. She finally put her water jug down, swallowed what she had in her mouth and slowly sauntered over to attend to me. While the rest ignored the other two customers waiting at other stations beside me.

I get it working for a living sucks, you hate your job, you want to be somewhere else, anywhere but at your job attending to customer(s)who have been waiting on you to actually do your job.

Just remember that customers pay your wages. Without us you don’t have a job. So maybe next time you might want to remember that,

Store at 3175 Hwy 7 , Markham
I had a very disappointing experience with Staples. The customer service was unprofessional, and the staff in the shipping department were disrespectful and unhelpful. The way I was treated was unacceptable.
Don’t take your business to a company that doesn’t care or show respect to its customers. A company should value and appreciate the people who support its business.
I hope management takes this feedback seriously and works on improving the customer experience.

I was having trouble accessing Google today for some reason. I contacted the Staples Tech online and the problem was fixed in minutes. Excellent response from Staples. Thank you!