Staples Canada Opiniones 

Beyond awful I ordered a Chromebook because mine had died and after looking at a few sites the one I chose really appealed to me. Instead of getting shipping information the next day I got a message my order had been cancelled. It claimed I had not been charged but I was and that it would take up to seven days to get the "hold" off my account. I was refunded nine days later! That is not okay. I will not buy anything from Staples again and will warn everyone else I know not to either.

I ordered prints on line for Christmas that were supposed to be ready yesterday. Today when I called to check if they were ready I was told they would take 3-5 business days. Terrible customer service followed. Bottom line, do not order prints from Staples.

Today, me as biz account client went get a printer cartridge and asked to price match it.
Park Royal North Van BC staples branch.
As client I asked for price match is their policy. Then I got lectured by a new employee ( seem I never saw before there) that the price on internet is a prize higher then I quoted. I then called competitor on the phone and they said it was like my prize quoted. The manager got involved and told me doesn't want to time and neglected prizematch. Although he could hear competitor on the quoting my prize correctly.
I was feeling like harassed by manager and employee alike. I cannot recommend how bully they treat people. Yes I m aware we employ new immigrants but ethnically I felt reverse discrimination by them. So yes lesson learned better go online or to competitor directly. I cannot trust Staples as business account holder. Sorry so Staples does misrepresentation in their practice.
An apology from them with kind understanding helpful service would be great.

I purchased a laptop online during the black Friday sale. Great deal but the order was cancelled because of a computer glitch. Angela from Bracebridge Staples helped me to re instate my purchase at the sale price after it had expired and made it easy for me to pick up my laptop. She made a bad experience into a good one. Excellent office manager.

Ordered 17 puzzles for a hockey team. Boxes came with pictures affixed to them all crooked. Unsatisfactory product, despite the expense of each. Now I will have to purchase 17 new boxes as they are unwilling to send me new ones as they say “they are not part of the product”.

J ai acheté un bureau au complet et j ai une valeur de cadeau de 110 dollars j ai choisi un sac équivalent à la valeur du cadeau mais ils n ont envoyé le sac avec la livraison et en réclamant ça ils ont versé la moitié de la valeur ???
De l escroquerie et du vol en plein jour

I bought the Jlab GO Air POP earbuds at the Unity Square location in Edmonton. After getting them I realized they can't be turned on without the case. Huge disadvantage. When I tried to return them, the Staples sales guy - a shift manager by the name of Rob, I believe - was very rude, saying I just didn't know how to work the earbuds. But after he tried it himself and realized I was right, all he was willing to do - without apologizing, of course - was to replace the defective earbuds with another set of the same model, which were defective in the exact same way. As much as I like being gaslighted by Staples employees, I don't think I'll be returning to that store.

I do not recommend Staples, they cancel the order without any explanation. The worst communication experience

Purchased an original HP 30A black laserJet Tone cartridge at 110.00$. The cartridge was dry and useless and since I installed it after 30 days of purchase, they can't do anything.
Never purchasing anything from them again!

Christopher,main st. moncton,nb,is the worst manager I ever had to deal with. I’ve been going to staples x 10 years for my business and will no longer go. The worst worst experience ever!!! It was only for a $6.90 printing error, but it was the way he dealt with the situation that was disgusting. Staples lost a good customer and I will for sure not recommend this store to any of my clients and friends.

Staples 168, on 152 Street 3037 Surrey BC/White Rock
The manager of this store is RUDE beyond measure, obnoxious, shouting at me. Her treatment of me when answering my question was impatient with the attitude of "you stupid women can't you read". She does not deserve to be a Manager, let alone have any contact with the customers. The rude unexpected treatment that was flung at me by the manager on 19 November at 9:06am was sickening. Uncalled for.

I am very frustrated with the lack of responsibility shown by Staples regarding my phone issue. It has been over four months since I first raised this problem, and despite their protection plan, I have not received a resolution.

On October 22, 2024, I received an email from their customer support (Youssef T.) advising me to visit the store for a refund or resolution. However, over a month has passed since that communication, and no progress has been made. This situation has wasted a significant amount of my time, and Staples has failed to take ownership of the issue.

The customer support team has been unresponsive and unhelpful throughout this process. I expected a reliable solution, but instead, I have been left waiting with no clarity or accountability.

Staples needs to address this immediately by replacing my phone and compensating me for the unnecessary delays and inconvenience caused. I am deeply disappointed in their service and would caution others about relying on their protection plans.

Staples at 16 Seacliff Dr E, Leamington, ON N8H 2L2
I'm from Vancouver, BC and was traveling in Leamington last month and had to shop for a router since my travel router had died. The manager Mike was absolutely horrible and if he was my first impression on a tourist from BC, then I would go back home telling about rude people in Ontario. Will never go back there again and told everyone in Vancouver. I went to Best Buy and had a completely different experience.

Ordered a laptop online as it said it had stock and was available to pickup in 2 hours. They lied. They now say it will be delivered to the store next week. I have cancer and wanted a laptop to take to the hospital with me. Now I have to wait till the store gets the laptop to get a refund???? Worst experience ever.

I would give zero stars if I could. Their printing service is absolutely terrible for greeting cards, especially for same day orders. Shame on me for going back several times, but I won’t again. Always off centre and misaligned, folds in the wrong place, faded color with specks, lightweight paper, etc. I have expertise with design and creating printable cards and the problem is clearly not me. When I speak to them about things a printer should know I am met with blank expressions or comments brushing me off. And I am always super polite, to start with at least. Expensive and horrible quality, zero expertise, and by far the worst customer service I have received anywhere, including being yelled at and told to my face that I was lying and they knew better. They can’t provide details on preferred image format (pdf vs. jpg), can’t tell you what printer they use, and make changes to quality without informing the customer. I’ve ordered over 25 same-day cards over the past year and recently the paper weight changed and is now extremely thin and flimsy - not card quality. When I brought it up and gave them an example, they started raising their voices and being rude, telling me that I was lying. The employee Sanif at the University ave location in Toronto specifically is extremely rude and unhelpful. They all refuse to take any responsibility or apologize. Many times I’ve come to pick up an item I’ve ended up waiting 30-40 minutes for them to finally try to fix the issue, with less than desirable results. Unbelievable. I would recommend any other printer - especially Vistaprint and Moo. Vistaprint, when wrong, apologizes and is helpful - and they have printing expertise to find solutions. Don’t ever use a big chain like Staples if you need professional quality. I left today with awful cards and without a refund, after waiting almost an hour for them to “fix” them. Please do not use Staples. Not worth the stress to be provided with such horrible quality and service.

Stopped at staples woodlawn rd Guelph on today to return an Amazon pkg 12 persons in a line up and I explained to the manager do we not have more employees to help out he sneaked away like a lizard and decided it was time to disappear rude and ignorant will never darken that doorstep ever again !

I wish I could give them 0 star . I had placed an order for iPhone 16 pro max ,they charged me and sent me the confirmation email about my order , 3 days later when I went to their site to track my order it shows that it has been cancelled and they will refund my money within 10 business days , they didn’t even sent me the order cancellation email … AVOID STAPLES …. WORST CUSTOMER SERVICE EVER …

I always am a good customer Staples on notre. Dame in Subway, Ontario, Canada. I have purchased many items at the store today. I brought back a printer because it wasn't working because the sign says textexercises the lady there today. October 20th, Sunday, October 20th, the lady came out of the text services box office and said that they have never in 24 years had a text services department and that only the associates. Would help you with things if they had time, but they don't actually have technicians to.
Help you with any of their product products. I would not have brought my printer in there that I purchased 2 years ago. If I had known that they would not have anyone take a look at it.
The lady was very rude about it. She was the manager and she more. Or less called me a liar in front of everybody when I told her that I had often had people help me there in that store over the past 20 years that I've been living here. In the tax service department and she said they weren't technicians. They were just associates helping you. And I said we'll take the sign down. Then if there are no technicians that can give me some help with my printer. That I purchased there 2 years ago.

Gerrard Square at 10:08 am today, 17 Oct 2024. Joshua was amazing. I am not good with this stuff and Joshua took my Cell phone and brought up the.correct document, he prepared the copy machine and took 2 copies like I had wanted. Ty Joshua for providing exemplary customer service, this morning...it's so rare. He represented Staples very well...Kudos

I would like to convey my thanks Lauren at the Sarcee Trail Staples Store in Calgary for her patience and understanding when I tried to figure out how to create and order address labels online at the store today. I really appreciated the wonderful service.
Sincerely,
Helen.