Staples Canada Opiniones 

Staples Powell River store, on June 3rd I had to bring back and return an office chair. The box was very large and an employee was asked to come out to my vehicle to unload and bring the chair back into the store for the return. My vehicle at this time was brand new (4weeks old) so I offered to help the staff to lift the box down from my vehicle to prevent damage. They said to me, no, I got it. As the dragged the box down the back of my vehicle it tore the paint right off all the way down to the primer. The assistant manager came and took the photos and told me the manager would be in co tact with me. I did not receive a phone call. A couple days go by so I call and follow up, only to be told I have to contact customer service about the issue. So I do this only to be told I have to send an email. I complete the email and days go by, only to be met with that it was sent back to the store to be dealt with internally. I hear nothing, so I follow up again with the store, the manager tells me they're going to email the person in the morning. A couple days go by and I get an email stating as per the store already speaking to me that they are not going to take responsibility for the damage because they said I have no proof. Calling it alleged damage... it is clear as day. Why should I have to pay the deductible when a store employee caused the damage. I am a single mother who works 48 hours per week with a daughter who has physical disabilities.. Staples Canada is run by criminals. I will never shop there again and I will be sharing my story everywhere. This has been a very unprofessional and unethical experience.

I ordered a chair online during the chair sale. It arrived but had a small defect. I was told I could bring it to the nearby store (Saskatoon) to exchange it. Due to it being an online purchase, they didn't want to exchange so they returned my money. I was then told I'd have to pay full price for a new chair. I walked away without purchasing, completely annoyed as I had saved up and waited for the sale.

Well !!! I am a musician .. who is struggling with costs as well as dealing with my recent stroke which has left me to have my Divers Licence taken away . However I was elated to see Andrew C. was working at the print shop . wow . a great efficient employee .. he got my cards done up in a jiffy . great great job !!!

Ordered a personalized puzzle from Staples Print. Website was easy to navigate and turnaround time for delivery was less than 6 days at a very reasonable price. Puzzle came in a box with picture on front. Extremely happy and very much impressed.

Pire Service à vie , livraison n’arrive jamais et quand tu appel la bas l’employer met sa sur ta faute ...perdu des heures et des heures d’attente . Tres bete et peu courtoie . Plus jamais je vais faire affaire avec staples canada

Staples (Pembroke, ON)

If you’re looking for a place to buy disappointment and attitude with a side of dusty shelves, congratulations, you’ve found it.

Every visit feels like walking into a group project where no one showed up.

There’s never enough staff, the store is a mess, and if you actually need help? Good luck finding someone who doesn’t pretend you’re invisible while they “zone” the same shelf for twenty minutes.

The Stores Vibe? Somewhere between “we’ve given up” and “don’t ask us anything.”

Management? Snotty at best, outright rude at worst.

The Floors? Honestly, I’ve seen cleaner parking lots

Trying to get something printed? Bring a tent. You’re gonna be there a while.

If I could give negative stars, I would.

This place is like walking into a half-lit storage unit with Wi-Fi and a sign out front pretending it’s still a functioning business.

Looking for help? You’ll get more support from a Tim’s drive-thru during a snowstorm.

It’s wild that a business built around “making work easier” somehow makes even shopping feel like a full-time job.

Save your gas, your patience, and your mental health. Shop anywhere else.

Hell, support a local print shop and buy your pens at Dollarama, at least you’ll leave with your dignity.

Do better, Staples.

Sincerely,
A very unimpressed Canadian who still somehow said “thanks” on the way out 🙄

I bought a ps5 controller during a sale. They try to deliver it once, leave a paper saying well try again tomorrow.
I leave work early to make sure im there.
They end up cancelling the transaction refunding me tellin me to just buy it again so they can deliver it, what is even that 😂. guess what, its not on sale anymore.

The store associates at Staples located in Shoppers World Brampton are very rude. They rush customers to use the equipments quickly without any concern or offering to help. The ones who are renting the computers and other equipment help only their own community. They talk rudely when asking them for help or they just ignore. This Staples Store has lost it’s charm due to these new employees

I ordered custom business cards using their online service. I added a logo saved as a png file and altered the background color of the png using the "eyedropper" tool to match the background color of the business card (off-white) as my file did not have a transparent background. In the picture I reviewed online, the png file background was indistinguishable from the background of the card. When I picked up the cards, the background color of the logo png did not match. I am debating just throwing them out. It may be better to give prospective employers my contact another way then to hand out a sloppy business card suggesting that I do not care about the details.

I also paid for same day delivery of the business cards. The site said if the order was placed before noon, they would be ready by the end of that day and instructed to wait for an email to notify when ready to pick up. This cost extra. By mid the next day I still had not received notice that they were ready. I called and was told I could come in then to get them and they very reluctantly refunded the extra fee I paid.

Nice merchandise but some times the services are slow.

If I could give zero, I would. Paid for same day printing, took three days. When I picked up the order, I was supposed to have ten copies of an 11x17 small poster. Instead, they'd printed a single copy of an 18x24 poster, on different paper than requested. Took two days (the entire weekend) to get a response from customer service - only to be told to go back to the store to ask for a reprint. Since I'd already missed my deadline to have the posters up, that wasn't happening - refund, please.

Went online to use their same day printing service, uploaded a file under "UPLOAD FILES FOR SAME DAY PRINTS" and checked out. Called customer service (Aurora store in ON) to see where my order was but was told the order says it's regular service oppose to same day. I told them my ordering process and the manager was gaslighting me saying that if I had chosen same day service, the total would not be so cheap. HOW AM I SUPPOSED TO KNOW HOW MUCH IT COSTS? What's worst was when I expressed my frustration, they again trying to gaslight me saying I was using harsh language. I only raised my voice! I was in front of my kids so I didn't even use any inappropriate languages (how I wish I did)!

There were NO checkbox during checkout to select same day or regular print nor does it say I've ordered regular service in my confirmation email, I would assume that by me uploading under the tab that says SAME DAY PRINT would prompt me to this service.

Never again would I print, ship, shop from Staples. I hope they go bankrupt soon.

Recently took shipping service from Staples center at Pinebush Road, Cambridge. In the name of quickest deluvery we were charged more. But package was not even handed over to Fedex by the promised time. When we went back to check the reasons we were told it is due to system not considering the holidays.And for further info call FedEx. It would be good for Staples to provide realistic time-line tonits customer and not charge more with false promise.

Terrible customer service

The web site is not clear where the delivery should be sent. I very clearly believe that I had the parcel to be delivered to my house (I gave the address etc) , and instead they delivered it to the store in Barrie. I was told they deliver it to my home which was one reason I ordered from them. Next time, it will be Amazon who gets my business. They deliver to my door.

I went in to get ink and Steve helped me out, fantastic! Then we spoke with Rohit and Ayman, and they got my daughter a fantastic deal on a new phone and phone plan. There was no hesitation and they knew there stuff and excellent customer service. Kudos to Steve, Rohit and Ayman you guys were amazing!!!!

The store and its employees are not the problem. The Staples brand products are a huge problem. They are such poor quality. I have quite literally returned every single item I've ever purchased that was Staples brand. I ordered a pack of pens and literally every single pen bled ink all over my hands, the paper I was writing on and one even dripped onto my expensive rug. I thought it may have just been a bad pack so I bought another pack, and it happened again with every single pen. The frustration of getting pen ink all over your hands, your accounting books and your carpet is a frustration that I can only describe as extremely disappointing. I will never purchase a Staples product again And I tell everybody I know not to purchase their products as well.

Thank you for hiring Jessica as an employee at your Junction location. She was invaluable, knowledgeable, and went out of her way to help me. I am definitely going to visit this location again!
Gratefully Dawna

Purchased a duo black/tri color HP ink cartridge for $156! While in desperate need for printing.
Days later a “compatible product” was being offered on line for $43
I find it unconscionable that a company on behalf of HP would rip off its customers without offering a price choice.

Website adds items not wanted. Charged for items not wanted. Email Cutomer service no response