Starrymaps.com Opiniones 

226
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The ordering process was easy and I was updated regarding shipping, all went very smoothly and the Starrymap was perfect. This gift was one of the most meaningful gifts I ever gave my daughter and he... Ver más

Valorada con 5 estrellas sobre 5

This business really lets everyone feel important. I had minor damage on my first print, which is something rare in itself because plenty of people who suggested this gift all had excellent quality. W... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

SUPER cute idea however I did not receive tracking info after 8 days of placing the order. Because I needed this within a specific time frame I need to cancel the order and be refunded. Mike has resp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered just the print without the frame and it arrived in bad condition. However, I contacted their customer support right away and Mike responded quickly. He replaced it right away free of charge... Ver más

Información sobre la empresa

  1. Tienda de pósters
  2. también en la categoría
  3. Imprenta
  4. Tienda de regalos

Información proporcionada por diversas fuentes externas

A perfect gift to someone special; Create custom maps of the night sky to save a precious moment forever. Our maps can be instantly downloaded in 10 different international sizes.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

226 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(226)

21 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I ordered a time-sensitive gift and…

I ordered a time-sensitive gift and paid extra for expedited delivery, but the order arrived far too late. Because of the delay, I completely missed the occasion and now have to cover additional costs to ship the gift internationally myself.
When I contacted customer service, instead of showing empathy or taking accountability, they offered a cold, rigid response hiding behind fine print, internal processing times, and local public holidays.
A store that prioritizes proving itself right over fixing a ruined customer experience is not worth buying from. If you need a gift for a special date and value reliable service, look elsewhere.

19 de octubre de 2026
Opinión espontánea
Logotipo de Starrymaps.com

Respuesta de Starrymaps.com

Hi Alex,

Thank you for taking the time to write this, and I’m sorry the map didn’t reach you in time for the moment you’d planned it for. These are gifts tied to real occasions, and missing one is upsetting however it happens.

For context, every order has two stages — printing and quality checks, then delivery — and both timeframes are shown at checkout and in the order confirmation. This order was delivered within the window quoted. That said, it’s clear the distinction between production time and express shipping wasn’t obvious enough, and we’re making it clearer before an order is placed so nobody else is caught out.

Where we fell short was in how we explained this. Being inside the quoted window is little comfort when a gift arrives after the moment it was meant for, and our reply should have started there rather than with the policy. That’s fair feedback and we’ve taken it on board.

We’ve made over 140,000 star maps and have more than 2,500 five-star reviews, and the great majority arrive exactly when expected — but a customer this disappointed matters to us regardless of the numbers. Thank you again for the feedback; it’s already changing how we explain delivery times to everyone who orders.

Mike
Starrymaps

Valorada con 5 estrellas sobre 5

Perfect gift for adult daughter...

The ordering process was easy and I was updated regarding shipping, all went very smoothly and the Starrymap was perfect. This gift was one of the most meaningful gifts I ever gave my daughter and her tears of joy proved it. Thank you Mike for helping me make my daughter feel loved and special.

14 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

When I first got my map

When I first got my map, it came destroyed. I emailed with pictures of how it came and explained it was a gift for my mother. They were beyond kind and helpful and sent me a brand new one. My mother absolutely loved her gift. 10/10

21 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Product did not match the description…put through the ringer and ignored

Product did not match the description or photos and likely a glitch with the Vendor's website at the time of buying. Confirmation emails    misleading so error was not identified at the time of purchase. Vendor put me through a myriad of emails and requirements to take photographs but did not replace or refund. Vendor did not reply for 3 weeks until I posted a negative review on a third party site. Vendor has still not processed my negative review on the Starry Maps website - clearly the handling of such matters is akin to the handling of the initial purchase. I await a chargeback through my credit card company. 

27 de julio de 2026
Opinión espontánea
Logotipo de Starrymaps.com

Respuesta de Starrymaps.com

Thank you for taking the time to write this, Anton — and I'm sorry the print didn't turn out to be what you'd pictured. We'd far rather you'd ended up with something you loved.

Each star map is made to order from a design our customers build themselves, shown at full size on screen while customising, again at checkout, and once more on the order details page after the order is placed. The print we produced matched the design as it was selected, so this wasn't a production error, and personalised pieces made to specification sit outside our refund policy.

What we could do, we did offer — more than one option to put it right, privately and in good faith. I'm sorry none of them landed as we'd hoped, and I'm sorry we were slower coming back to you than we should have been.

The door is genuinely still open. Email support@starrymaps.com and ask for Mike, and I'll pick it up personally. I'd like to find a way to finish this well.

Mike
Starrymaps Support

Valorada con 5 estrellas sobre 5

Very satisfied with the product and customer service

Very satisfied with the product, what I received is better than expected - the frame is solid (but not heavy) with the print sealed into it. The hooks are already there, so all you need is a nail in the wall. Customer service was very helpful and prompt in replacing the first print that was damaged in delivery.

27 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My wife loved it

My wife loved it! We celebrated 10 years of marriage recently and this was my gift to her. The sentimental value this provides was perfect and there was definitely a tear in her eye. Thank you StarryMaps!

30 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Although there was a mistake made in the ordering process , I received an awesome print to the correct adress, no extra cost. Very good customer service. I recommend this company. 👌

19 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best customer service!

I love my map! Unfortunately it got damaged during shipping but Mike was right on it with a replacement that arrived fast and perfect! Great product and even better customer service. I can’t wait for my next occasion that deserves a star map!

2 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Better than expected

I had questions about my order which were answered immediately. The order showed up sooner then expected and turned out much better than I had hoped. I highly recommend.

6 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

I ordered just the print without the frame and it arrived in bad condition. However, I contacted their customer support right away and Mike responded quickly. He replaced it right away free of charge as it was damaged during shipment. Overall, I would highly recommend ordering from here, not only because of the product but also because of the great customer service! :)

14 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top notch customer service

Top notch customer service, prompt responses. Won’t go into details but long story short they went above and beyond and delivered upon a customers request that most other company’s would not accommodate for. Extremely satisfied and would highly recommend.

13 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service is best measured when things don't go as planned.
Great staff, highly responsive, accountable and replaced a shipping damage immediately.
My wife and I enjoyed the Map and have it hanging proudly in our home.

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The gift was great

The gift was great! It arrived well-packed and very quickly. The whole process was easy and I can't wait to display it on our wall. Thanks so much!

31 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had to deal with a shipping issue and…

I had to deal with a shipping issue and they were great working with me to resolve a few nagging problems with order delivery. So good to get product and see it was exactly what I expected when ordering.

17 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My map waa purchased as a gift

My map waa purchased as a gift. When concerned about my delivery arriving on time, i had an immediate response to my inquiry as well as follow up updates without having to ask. I was even provided a small printable copy to use in placement in case my print did not arrive on time.
It not only arrived on time but was absolutely beautiful and very happy with the quality.
I would recommend these prints to anyone who wanted to a acknowledge and capture a special event.
Much thanks to Michael S who responded professionally, promptly and offered temporary resolution to make the experience even better!
Thank you for providing a keepsake of such an important memory.

17 de diciembre de 2025
Opinión espontánea

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