Superior Cruise & Travel Opiniones 

183
TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

How this company is still online is beyond my comprehension about five or six years ago. This woman bought this company and before that it was an amazing rain business with five star reviews. Then she... Ver más

Valorada con 5 estrellas sobre 5

Rosalind was amazing♥️and an absolute pleasure. She is professional and knowledgeable but her true asset’s are her smile and personality. Thank you for your sincere kindness

Valorada con 1 estrellas sobre 5

Even if you write the negative review, don't hold your breath Rosalind Smith will let it stay on her website. She is a flat out crook - doesn't care who she steals from or what her reputation is. On... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I will use Superior Cruise and Travel for all my vacations. They went above and beyond my expectations. Took my daughter to New York for graduations present. Superior Cruise and Travel gave me step-by... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros

Información proporcionada por diversas fuentes externas

Superior Cruise & Travel has been helping people save money and travel the world since 2000. Our expert travel agents are conveniently located throughout the US in larger metropolitan cities like Boston, Dallas, Miami, and New York will assist with any and all travel planning no matter the situation. Whether planning a family trip to Disney, a destination honeymoon getaway, or a weekend trip to Vegas; Superior Cruise & Travel will find the best travel deals possible. Backed by our price match guarantee, we offer a variety of all inclusive cruises and luxury vacation packages at affordable rates; usually beating any competitors price by $100 on average. In addition, we are the only top travel agency that offers payment plan options with low deposits and no additional service fees. Our numerous online 5 star reviews, A+ BBB rating, and loyal customer base is what makes us proud providers in the travel industry. Visit superiorcruiseandtravel.com for more info.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

183 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(183)

2 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Our travel agent name was Wanda Coar

Our travel agent name was Wanda Coar. She was great with responding back to my emails quickly. Due to certain circumstances we had to cancel our trip. It was a super easy process and Thank God we had travel insurance. Will definitely rebook another trip soon.

19 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Lakesha,

Thanks for your kind words about Wanda and our agency, we will be sure to give Wanda a pat on the back for the good work. Let us know when your ready to travel again and remember our past clients get past guest discounts :)

Valorada con 5 estrellas sobre 5

Awesome Service!

I would recommend this agency. They took care of everything for my stay in Riviera Maya, Mexico.

19 de septiembre de 2018
Opinión espontánea
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Johnna,

We appreciate you taking the time to leave a great review. Thanks again

Valorada con 5 estrellas sobre 5

Very nice travel agent Daniel helped…

Very nice travel agent Daniel helped answer all of our questions.

19 de septiembre de 2018
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Jeanette,

So happy Daniel took good care of you, if you need anything let us know

Valorada con 4 estrellas sobre 5

Good attention to detail

19 de septiembre de 2018
Opinión espontánea
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Phyllis,

Thanks for your review glad we were able to assist you with your trip hope to earn your business in the future.

Valorada con 1 estrellas sobre 5

What was promised was not delivered.

What was promised was not delivered. Very unhappy with the reservations we received.

19 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Hi Stella,

We are unaware of any issues, please advise to us what happened as we go out of our way to make all of our clients trip experience the best possible. I look forward to hearing from you

Valorada con 5 estrellas sobre 5

I will use Superior Cruise and Travel…for every vacation!

I will use Superior Cruise and Travel for all my vacations. They went above and beyond my expectations. Took my daughter to New York for graduations present. Superior Cruise and Travel gave me step-by-step instructions on what to do during travel, set me up for things I didn't know I would need in New York (like hop-on-hop-off pass), they promptly answered ever question I had.

19 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Melody,

It is very nice of you to take the time to write these kind words for our agency thanks so much :)

Valorada con 5 estrellas sobre 5

An issue arose with our last minute…

An issue arose with our last minute reservation, but Superior was quick to help us correct it. They were available to reach at all times and were very helpful and insightful. Had a great vacation!

19 de septiembre de 2018
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Rolando,

Thanks for reviewing our agency and the positive words, we look forward to keep earning your business in the future.

Valorada con 5 estrellas sobre 5

Marilyn's been great

The entire package isn't completed yet but right now, excellent service!! Marilyn's been great

19 de septiembre de 2018
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Richard,

Thanks for the kind words

Valorada con 5 estrellas sobre 5

Fred was great

Fred was great. He worked with us on finding the best value for the trip. He was very cooperative and patient with us while we tried to narrow down what we wanted to do on our honeymoon. He was very quick to respond to any questions or concerns we had. Overall great experience with Superior Cruise and Travel. Would definitely go back to Fred in the future.

19 de septiembre de 2018
Opinión espontánea
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Thanks DM,

for the kind words on Fred and Superior we appreciate your business and look forward to helping you in the future.

Valorada con 5 estrellas sobre 5

Very knowledgeable

Very knowledgeable, professional, and timely. Would use again.

19 de septiembre de 2018
Opinión espontánea
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Mark,

Thanks for the kind words

Valorada con 2 estrellas sobre 5

$400.00 mistake.

$400.00 mistake.
Paid for insurance, and had to cancel due to unexpected surgery, but lost an additional $400.00 on top of insurance cost due to SC&T error. They forgot to cancel the private transport they arranged from the airport... this should not be the customers problem considering that is what the $500.00 non refundable trip insurace was for... now I'm out $900.00. Bad business to hold on to a customer's funds and tell them they'll try to reimburse them on their next vacation...

19 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

David,

Very sorry about your experience and as I stated would have taken the $400 off the new booking when you rebooked I am very surprised to this review considering how many times we have booked you without incident

Valorada con 5 estrellas sobre 5

Amazing customer service

Have used Superior Cruise and Travel multiple times and never have I been disappointed. Mark has always been available to answer questions and assist us in anyway. They are my go to travel agency.

19 de septiembre de 2018
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Tristen,

Glad Mark was able to make your experience with our agency a great one

Valorada con 5 estrellas sobre 5

The service from the beginning to the…

The service from the beginning to the end, outstanding customer service. I would recommend my friends and family to Superior Cruise and Travel.

19 de septiembre de 2018
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Bobby,

It was our pleasure to make sure your trip was perfect thanks for the review

Valorada con 5 estrellas sobre 5

Fred Avery is awesome!

I have worked with Fred Avery on the coordination of two vacations in the last few years and always found him to be prompt, friendly and very helpful. I've sent him emails in the evening and he still gets back to me with answers within an hour or so. I will absolutely book my next vacation with Fred!!!

19 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Hi Christine,

Thanks for letting us know that Fred has worked well with you and made your vacations a great overall experience.

Valorada con 3 estrellas sobre 5

Our travel agent was great at…initial communication.

Our travel agent was great at communicating and helping us out due to the short time we booked beforehand. The room at the resort was nice as we expected, not as was promised. We had to move rooms a few times and after wasting several hours of our vacation on this issue, we finally received a room that was comfortable and had an acceptable partial ocean view. Our agent never followed up with us afterwards to see how our experience was. I probabaly would not use this travel agency again unless there was a significant improvement.

19 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Erin,

Please accept our apology and give us another change to make your experience 5 star instead of three star. We will make it right for you and give you outstanding customer service, we will be sure to pair you with one of our very best agents if you decide to give us another shot along with a discount for future travel.

Valorada con 4 estrellas sobre 5

vacation

great customer service. They really try and build the best vacation with the best prices

19 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Thanks Catherine,

We are pleased you had a great vacation let us know when your ready to travel again :)

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